I had such an amazing experience getting my nails done! She was incredibly kind, patient, and paid…read moreso much attention to detail. My nails came out perfect--exactly what I wanted, if not better. You can truly tell she loves what she does. The atmosphere was comfortable and welcoming, and I left feeling confident and happy. I will definitely be coming back and recommending her to everyone!

I am crushed. I never go to salons ( I can ruin my hair at home for free) but it's my birthday next…read moreweek and I wanted to do something special and look good. Caitlyn was very nice and lovely to talk to but she destroyed my hair. I have included the before, reference and after pictures. I could tell she knew she had messed up and just kept cutting. After every round of thinning and snipping and thinning and snipping, she kept saying, "now that looks a little better" or "I'm starting to like that more." The bottom layer of my hair is thinned so much it is practically gone, taking away so many options for a redemption haircut that could look anything similar to the reference. She obliterated my bangs, they are so small and the same length as the top layer of hair she cut. Somehow even though I spent the whole appointment telling her "please don't make my hair round", "I hate round hair." "My hair does not look good rounded" it somehow got rounder and rounder with every cut. When she was done she said it "looks like that because it's not styled" and proceeded to hot iron it and try to give it style. It was still awful and she knew that. She tried to put gel in it and it did not help at all. Then she said the issue was that she "blow dried it with a round brush" and that we should wash it again and give it a more natural dry so it "looks more like the picture" the after photos I have attached are with that natural dry. At the very end as I was leaving she told me to wait and that she "missed a part" and went in for at least 5 more snips at the back before I said I had to go. I left crying and went to another salon to see what could be done to salvage it and they audibly gasped when they saw how uneven the hair was and recommended I reach out to the owner because this was "not okay." When I emailed poppy with these pictures asking for a refund, they said the best they could do was Caitlyn offer me a "complementary second cut to fix up some areas I'm unhappy with" and claimed my hair couldn't possibly look like the reference and it would if it was styled. She tried to style it and it only made it worse. She will not be touching my hair again. I have had bobs like that before, I KNOW my hair is not unable to look like that and that this reference picture was very obtainable for my hair type and length. 65$ more poor and I look like a coconut. My birthday is in 5 days and I cannot look in the mirror. UPDATE: When I spoke with the owner of poppy, Rach, she was incredibly accommodating and understanding. She got me in ASAP for an appointment with her and fixed my hair up. I loved that she stopped every step of the way to talk about what I thought. I was also given a conditioning treatment in addition to her fixing my hair up. She worked hard to make everything right. Rach was fantastic and I am MUCH more into my hair now!

I have been coming here for several years now for various services and I'm so happy to see the…read morebusiness expand. Meg absolutely deserves it. She is so incredibly helpful about my skin concerns and is always kind, friendly, and thorough, even on days when she is stressed or upset. She gets to know your skin better at each appointment, so you can rest assured that she will only use products she knows will not trigger any severe sensitivity. And on top of all this, her prices are reasonable and fair. As a bisexual woman, I can vouch this is an LGBT+ safe space. I always feel welcome and cared for here, which can be hard to come by in Idaho.

I left two messages to make an appointment for a facial. They never got back to me on the phone…read more Bad customer service.

I had the best experience at Identity Salon with Eva! My hair has always been difficult to process…read moreand most stylists have a hard time getting the right blonde for me. Eva absolutely nailed it! I'm obsessed with the color and so grateful! I highly recommend Identity Salon!

They are awesome and very accommodating. They take very good care of my wife - even helping her…read morecoordinate a ride home. Super attentive - which I greatly appreciate.

I have never wrote a yelp review but I Was so unhappy after getting my hair done here. I went in…read morefor a partial balayage for my brothers wedding, so my hair turning out good was essential. The place was very lovely and the person who did my hair was very nice the entire time. But... my hair turned out horrible! She masked it in the salon to make it look good but when I got home and took a better look, it was terrible. It was nothing I asked for as well as it was over balayaged which basically meant it fried my hair. Now I have to get my hair redone but I am not going back to this place in fear that they will ruin it again.

My hair has never looked this beautiful! Whitney did my hair and she did amazing. The salon is…read morealso so warm and inviting. If you're looking for a salon in Pullman it has to be LaBella

Misti has done a fantastic job styling and coloring my difficult fine and curly hair. It's…read moredifficult to find a stylist that has the talent to work with it successfully. So pleased to have found her and always look forward to visiting with her.

Disappointed. I got my nails done (a full gel set for $55 plus tip) Wednesday afternoon. The nails…read morewere very thick, but I liked the design so I let it go. Today is Saturday and 7 of my nails lifted to the point of me having to pull them off. I removed the remaining three myself. I've been getting my nails done for years, and after three days I shouldn't have been able to remove my nails this easily. I'm sad I wasted my money and time.

I love my nails, Kyle did such a good job and was very friendly, he was fast while also doing a…read moregreat job, highly recommend!

I've had multiple Brazilians but Jen really takes the time to make sure she gets everything in…read moreorder for you to look and feel your best. She makes you feel so comfortable and helps keep your mind off of what is really going on. Definitely coming here for all my Brazilian needs!! :))

This place is the one local trusted nail salon. It is clean, locally-owned, and fabulous. I used to…read moredo nails and the area and whenever I went on vacation, the only person and I repeat the only person I would trust my clients to go to is to the people at Spirit Springs. It's in a very cute downtown location, and the owner, Sondra, is wonderful. In fact, it has been years since I got my nails done. I always do them myself. Recently I really was having a slump downtime and I wanted to treat myself to getting nails done. But, I wanted a very deep C curved white tip. In the nail industry, this is the hardest, most pain in the ass thing for people to request. However she was happy to do it! She took so long making sure they were perfect. The main reason I wanted to give them a good review is I was shocked that people had left negative reviews. But one thing I learned in the nail industry is that there is always people who want great Nails for very cheap and don't often care about the level of cleanliness and certain salons. This is a place to go if you are a classy woman who wants to get excellent customer service, prices that are comparable to people's time and talent, and know what true, Great Nails are supposed to look like.

I made an appointment for 1pm for a fill and somehow no one has touched my nails or even sat me for…read more45 minutes. Absolutely ridiculous. Update I sat for a WHOLE HOUR and was not helped. Worst nail service I've ever experienced. Don't ever come here unless you want to waste hours of your time and money.

Don't Recommend. Gave me a fungus…read more She found a crack and patched it instead of repairing it and it cracked again, so I pulled it off today and that's what I found .