I started with hair color and cuts here (which were great!) but lately it's been all about the…read moremonthly featured facials with Casey. She's super nice and the room is comfortable. I love that the table/bed is heated! Each appointment basically feels like a one hour face massage with products and steam. I might have even fallen asleep once or twice. She also does waxing so I've also gotten my eyebrows waxed by her and once came in for a face wax, just because I've been wanting to see how that's would feel. Those appointments were also lovely but obviously not quite as relaxing as a facial. Scheduling is easy through the Schedulicity app. For hair I sometimes still go the "wait list" route, though, because I tend to enjoy trying to meet everyone instead of always going to the same person. It's all positive, though - sometimes my schedule just aligns with a different person. I also love learning about and trying different businesses, and it's hard to do that if I always go to the same place/person. One of the Poppy stylists recently took over as the new owner of the salon so I'm excited to see what's coming next. They've already mentioned that new nail and lash services are coming soon.

I am crushed. I never go to salons ( I can ruin my hair at home for free) but it's my birthday next…read moreweek and I wanted to do something special and look good. Caitlyn was very nice and lovely to talk to but she destroyed my hair. I have included the before, reference and after pictures. I could tell she knew she had messed up and just kept cutting. After every round of thinning and snipping and thinning and snipping, she kept saying, "now that looks a little better" or "I'm starting to like that more." The bottom layer of my hair is thinned so much it is practically gone, taking away so many options for a redemption haircut that could look anything similar to the reference. She obliterated my bangs, they are so small and the same length as the top layer of hair she cut. Somehow even though I spent the whole appointment telling her "please don't make my hair round", "I hate round hair." "My hair does not look good rounded" it somehow got rounder and rounder with every cut. When she was done she said it "looks like that because it's not styled" and proceeded to hot iron it and try to give it style. It was still awful and she knew that. She tried to put gel in it and it did not help at all. Then she said the issue was that she "blow dried it with a round brush" and that we should wash it again and give it a more natural dry so it "looks more like the picture" the after photos I have attached are with that natural dry. At the very end as I was leaving she told me to wait and that she "missed a part" and went in for at least 5 more snips at the back before I said I had to go. I left crying and went to another salon to see what could be done to salvage it and they audibly gasped when they saw how uneven the hair was and recommended I reach out to the owner because this was "not okay." When I emailed poppy with these pictures asking for a refund, they said the best they could do was Caitlyn offer me a "complementary second cut to fix up some areas I'm unhappy with" and claimed my hair couldn't possibly look like the reference and it would if it was styled. She tried to style it and it only made it worse. She will not be touching my hair again. I have had bobs like that before, I KNOW my hair is not unable to look like that and that this reference picture was very obtainable for my hair type and length. 65$ more poor and I look like a coconut. My birthday is in 5 days and I cannot look in the mirror. UPDATE: When I spoke with the owner of poppy, Rach, she was incredibly accommodating and understanding. She got me in ASAP for an appointment with her and fixed my hair up. I loved that she stopped every step of the way to talk about what I thought. I was also given a conditioning treatment in addition to her fixing my hair up. She worked hard to make everything right. Rach was fantastic and I am MUCH more into my hair now!

I have been getting my waxing done here with Ruthie for years! The staff are amazing and very…read moreaccommodating. Ruthie is very professional and always takes care of me!

If you're in Pullman and need a spray tan, this is your place to go! The VersaPro is great and the…read morestaff at rockstar body bar is even better. I haven't had much luck with "beauty services" in Pullman until I went to RBB. Definitely recommend!

I had the best experience at Identity Salon with Eva! My hair has always been difficult to process…read moreand most stylists have a hard time getting the right blonde for me. Eva absolutely nailed it! I'm obsessed with the color and so grateful! I highly recommend Identity Salon!

They are awesome and very accommodating. They take very good care of my wife - even helping her…read morecoordinate a ride home. Super attentive - which I greatly appreciate.

I have never wrote a yelp review but I Was so unhappy after getting my hair done here. I went in…read morefor a partial balayage for my brothers wedding, so my hair turning out good was essential. The place was very lovely and the person who did my hair was very nice the entire time. But... my hair turned out horrible! She masked it in the salon to make it look good but when I got home and took a better look, it was terrible. It was nothing I asked for as well as it was over balayaged which basically meant it fried my hair. Now I have to get my hair redone but I am not going back to this place in fear that they will ruin it again.

My hair has never looked this beautiful! Whitney did my hair and she did amazing. The salon is…read morealso so warm and inviting. If you're looking for a salon in Pullman it has to be LaBella

One of the males who worked there was giving me a very hard time for my disability which is cerbal…read morepalsy and said he couldn't do my nails because of it. I've never felt so disrespected by someone or somebody being so rude to me in a Public setting, please don't go to this place.

I made an appointment for 1pm for a fill and somehow no one has touched my nails or even sat me for…read more45 minutes. Absolutely ridiculous. Update I sat for a WHOLE HOUR and was not helped. Worst nail service I've ever experienced. Don't ever come here unless you want to waste hours of your time and money.

Respectful, Did great with my natural nails. Gentle to my arthritic hands. No appointment needed…read more Friendly atmosphere.

The service here is above and beyond. Took my daughter for her first full set for prom and she had…read moredesigned her nails specifically. They executed the design flawlessly. We paid $110 for her full set and pedicure all with gel polish and design on every nail.

I always have such a nice time at Hi-Tek. All three nail techs are kind and work so fast. This is…read moreprobably my fifth time in, and they have never disappointed me. (: Generally is pretty quiet, and it's nice to just space out; but I've also had a lot of fun talking with my nail tech! Very friendly and sweet. Overall, I've been very satisfied with my gel nails (manicures and pedicures). They finished up my most recent visit with a wax dip after lotioning me up--super helpful since my hands tend to get dry! Thank you so much, my Hi-Tek friends! (: I'll be baaaaack!

The service was amazing! They do it with all of their senses and they are passionate about it! Very…read morefriendly and kind. Also, great wrok!