I started with hair color and cuts here (which were great!) but lately it's been all about the…read moremonthly featured facials with Casey. She's super nice and the room is comfortable. I love that the table/bed is heated! Each appointment basically feels like a one hour face massage with products and steam. I might have even fallen asleep once or twice. She also does waxing so I've also gotten my eyebrows waxed by her and once came in for a face wax, just because I've been wanting to see how that's would feel. Those appointments were also lovely but obviously not quite as relaxing as a facial. Scheduling is easy through the Schedulicity app. For hair I sometimes still go the "wait list" route, though, because I tend to enjoy trying to meet everyone instead of always going to the same person. It's all positive, though - sometimes my schedule just aligns with a different person. I also love learning about and trying different businesses, and it's hard to do that if I always go to the same place/person. One of the Poppy stylists recently took over as the new owner of the salon so I'm excited to see what's coming next. They've already mentioned that new nail and lash services are coming soon.

I am crushed. I never go to salons ( I can ruin my hair at home for free) but it's my birthday next…read moreweek and I wanted to do something special and look good. Caitlyn was very nice and lovely to talk to but she destroyed my hair. I have included the before, reference and after pictures. I could tell she knew she had messed up and just kept cutting. After every round of thinning and snipping and thinning and snipping, she kept saying, "now that looks a little better" or "I'm starting to like that more." The bottom layer of my hair is thinned so much it is practically gone, taking away so many options for a redemption haircut that could look anything similar to the reference. She obliterated my bangs, they are so small and the same length as the top layer of hair she cut. Somehow even though I spent the whole appointment telling her "please don't make my hair round", "I hate round hair." "My hair does not look good rounded" it somehow got rounder and rounder with every cut. When she was done she said it "looks like that because it's not styled" and proceeded to hot iron it and try to give it style. It was still awful and she knew that. She tried to put gel in it and it did not help at all. Then she said the issue was that she "blow dried it with a round brush" and that we should wash it again and give it a more natural dry so it "looks more like the picture" the after photos I have attached are with that natural dry. At the very end as I was leaving she told me to wait and that she "missed a part" and went in for at least 5 more snips at the back before I said I had to go. I left crying and went to another salon to see what could be done to salvage it and they audibly gasped when they saw how uneven the hair was and recommended I reach out to the owner because this was "not okay." When I emailed poppy with these pictures asking for a refund, they said the best they could do was Caitlyn offer me a "complementary second cut to fix up some areas I'm unhappy with" and claimed my hair couldn't possibly look like the reference and it would if it was styled. She tried to style it and it only made it worse. She will not be touching my hair again. I have had bobs like that before, I KNOW my hair is not unable to look like that and that this reference picture was very obtainable for my hair type and length. 65$ more poor and I look like a coconut. My birthday is in 5 days and I cannot look in the mirror. UPDATE: When I spoke with the owner of poppy, Rach, she was incredibly accommodating and understanding. She got me in ASAP for an appointment with her and fixed my hair up. I loved that she stopped every step of the way to talk about what I thought. I was also given a conditioning treatment in addition to her fixing my hair up. She worked hard to make everything right. Rach was fantastic and I am MUCH more into my hair now!

Doug has been my hair guy lately because I realized he works on Saturdays (and sometimes Sundays)…read more I'm glad the internet exists because I found him because I decided to search for something like "hair salons near me open now" one weekend. His studio is in the red Simply Nails building on the edge of downtown Pullman so there's no obvious sign that he's there. The other hair station in the room is for a separate business and she often doesn't work the same hours so that side is often empty when I'm there. The nail salon is also closed weekends so it's nice and quiet. He doesn't allow people to schedule online but you can reschedule (if ever needed) on the Square Go app once you're on the books. He had too many people scheduling appointments that weren't long enough for the services they wanted so he now chats with people and sets up the appointment himself. Besides the weekend availability, I love that he'll usually trim my hair during the color appointment. I never need a big transformation haircut so it makes sense to just have it be part of the color appointment.

I have been going to Doug for years now! His shop is always very clean, and inviting! He makes for…read moregreat company, and his work is ALWAYS AMAZING/BEAUTIFUL!! He has been helping me keep my beautiful blonde up and going. And his prices are hard to beat! He's very understanding if something comes up. 10/10 recommend

Had a great experience with Miranda today. One of the next hair cuts I ever had. She was so…read morepersonable and easy to talk to. Wish I lived here so I could see her regularly!

The hair cut I got there was fine - a little expensive for the what I got but fine. I scheduled a…read morefollow up. The day of the follow up my stylist texted me and said she had been exposed to covid and cancelled. She said she would text me the next day to reschedule and that was last I ever heard from her. Ghosted!

Lia is always so and consistent with her haircuts, I have watched her working with children and…read moreshe is beyond phenomenal whether the child has sensory issues or not she takes everything into consideration and speaks to them on wonderful level versus talking down to them. I have been to the great clips in Moscow and after dealing with Lia on multiple occasions, the Pullman store is now our place to go. Thank you Lia so much.

I went to get a hair cut there and when I trying to say what I wanted, I feel like I wasn't being…read morelistened too. In the end I did not get what I wanted and felt like I was an inconvenience to them.

My experience with Kristie was awesome! I went in to see her initially based on her other loyal,…read morelong term customers' reviews and her ability to get me in quickly. (Also, there's a few pictures of the gal's hair who posted the only bad review I saw from a while ago, and in my opinion her hair looks gorgeous). Anyways, I went in for a balyage highlight and cut. I've always been picky about stylists cutting off too much, but she truly listened to what I wanted and trimmed my hair, adding in a couple of layers. She gave me what I asked for initially with the first color, but I pressed her due to my tight schedule and I didn't have time to put in more blonde (to which she gave me her card and encouraged me to come back to do so). Usually I feel awkward or bad asking, but she made me feel comfortable the second I walked in the door. So the same day I called her back and she was more than happy to add in more blonde for me. I'm so in love with my hair, it looks naturally sunkissed and is exactly what I wanted. Definitely coming back!

As a middle-aged professional guy, (if I live to be 120), I count on good haircuts to project an…read moreexecutive image. Whenever I relocate, the first order of business is to find the best hair stylist I can. In this regard, Kristie is not only by far the best in Moscow, but the best I've had anywhere. She is a gifted artist that has a knack for achieving the look I'm after, and she is lightning fast. Seriously, when she cuts my hair, it's like zip, zoom, wham, done. And it always looks really good.

I had the best experience at Identity Salon with Eva! My hair has always been difficult to process…read moreand most stylists have a hard time getting the right blonde for me. Eva absolutely nailed it! I'm obsessed with the color and so grateful! I highly recommend Identity Salon!

They are awesome and very accommodating. They take very good care of my wife - even helping her…read morecoordinate a ride home. Super attentive - which I greatly appreciate.

This is THE place to go for haircuts in Pullman if you want cool ladies (Jackie and Julie) with…read moregood style to cut your hair. The atmosphere is laid back, and they'll do it all when it comes to hair. I've been going for 5 years now, and have to say I think Jackie is the coolest hairstylist I've ever had. If you like kinda punk ladies, she rocks! It's pretty busy though, so make sure to book ahead. It also might cost a little bit more than say, Super-Cuts, but it is worth it. (Guys haircuts are about $18-$20...that's for Fall 2006).

Sheri did an amazing job. My hair was so brittle and stripped of life and was so thirsty. She…read morereally put in effort to make sure she did all she could to revive it. She trimmed it and added toner. My hair hasn't looked this healthy in a while. For the curly girlies... this is your girl ! She's hilarious and great.

Sheri is great! Super attentive to customer requests. She knows hair and does a great job with…read morehighlights!

Katrina and the whole family at The Vine are amazingly warm, helpful, resourceful and there to help…read moreyou as an individual. They can tailor things to your needs and that is something so neat and thoughtful! Would absolutely recommend this place as an amazing retreat in town for a nice reset! Must try the foot detox!

Omg I love this place this was my first time in there and I literally felt so old and like my face…read morewas falling off my skull! I refuse to get Botox and face lifts and since I came here my face again is high and tight aaand no Botox it's crazy what natural ingredients can do than putting weird crap in your face u don't know about! I also looooved the education they gave me on how to take metals out of your body we all have! I felt like I was back in heath school learning real stuff! Thank you guys so so much I will be for sure coming back there! And the best thing is the minute you walk in there they make you feel like your family! Beautiful experience and thank you guys so much lol new face of a god lol

I love, love this little family business! Lia and her brother are great managers and wonderful…read morestylists! My haircut n style turned out better than I could ever have expected. The under $24 price made it a "super cut!" experience!

The first time I went here I was really disappointed in my haircut. I needed to clean it up with my…read moreown trimmers when I got home and even then it wasn't good. Out of desperation I went back here and it was better than I had the first time. The 3rd time I got seen by Amanda working there and she is phenomenal, personable, and I 100% trust her to cut my hair and style it however she thinks is best! I've gone several other times now and I'm glad I found a new barber I don't feel like I need to worry about.