I have been shopping at this location for a while now, Angie is the former Manager and Jessica is…read morethe new Manager. These ladies and their team have always greeted me with a smile. They have always been quick to come to my assistance when I cannot find what I am looking for or cannot decide which color to purchase. During all the craziness with Covid and people getting angry over the littlest things it is nice to go into a business where you are greeted with a smile and are treated with respect. Great job to you all. I continue to do business with you all.

Honestly WORST customer service! I didn't get her name but a lady with burnt blond hair working…read morearound 7pm on 8/19/20 was very rude I was waiting to pay for my shoes and she literally looked me in my eyes & walked away as if I wasn't there.

Rudest customer service ever! Store manager has no people skills whatsoever! Never again will I…read moreshop there! Stuck with $90 shoes that fit big!

From the owner: Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by…read moreconsistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need.

Clean store. Customer service on the other hand is non-existent. The cashier was on her phone the…read morewhole time. She looked up when I was near her, looked at me and went back to using her phone! NEVER SAID A WORD TO ME! Keep in mind that I was in there for 5 minutes. Yes, that's the type of customer service you get at Journey's in Eagle Pass. They don't want your business.

From the owner: Express yourself when you dress yourself with Journeys! Our store offers the latest styles of skate…read moreshoes, athletic sneakers, boots, platforms, sandals, clothing, and accessories for men, women, and kids. It's the one-stop for carefully curated selections from brands like Converse, Vans, Crocs, Birkenstock, HeyDude, Dr. Martens, UGG, Timberland, New Balance, adidas, and more. Our friendly staff will walk you through current trends and help you every step of the way to define your personal look. We can't wait to see you in store!

Nice, clean shop with great selection of Jordan's and other collectibles. They have a barber space…read morein the back as well. My son was able to find the shoes he wanted. Staff is helpful and polite. Small strip center behind Alamo Ranch, which is nice since it's not in a mall.

Man this place is straight heat. You can choose from an entire wall of sneakers and the customer…read moreservice is great. You may even ask the employees for a specific shoe. I bought travis scott jordan 4s and I can say that they were at a good price. Definitely a must visit in San Antonio if your a sneaker head.

If you have a serious foot fetish this place is definitely for you. There are some shoe stores that…read moredon't have this many shoes. And in the back of the store they have a huge leather boot selection which impressed me. When I first walked in and I was expecting more of an upscale souvenir store but it is definitely much more than that. This is a great place to find some unique clothing finds along with numerous choices of leather jackets. Needless to say, expect to pay top retail dollar for everything. I decided to take a lot of pictures because words alone are not adequate.

I waited to write this review because I don't believe in posting reviews while I'm angry…read more In a very rare move, I am posting a 1 star review because I can't think of any redeeming qualities for any of the people I came in contact with on this visit and my original 2 star draft was too generous. I hate writing negative reviews, but I know there are people out there who can't stand one more thing going wrong in 2020 and those people deserve to know they should avoid this place. I will say that the thing that makes me the most irritated is that we made a purchase here and I completely regret it and wish we hadn't rewarded their bad behavior with our money. That's on us, as we were trying not to ruin our anniversary with a scene and my husband wasn't fully grasping what occurred until we left, and we had no privacy for me to explain it to him. This layout, like a few in the area, is 2 floorplans connected in the middle but with each one having its own entrance/exit. We originally entered the one on the left which had some clothing, jewelry, and boots in the very back. This side had a mix of higher end brands that are a bit expensive and items that are just plain overpriced, as is common in more touristy areas, but nothing outrageous. The right side had some trinkets up front that I didn't check out, so I can't comment on those prices. There was a bit of a babbling brook set up with goldfish and a little wooden bridge that crossed to the back of that store. I thought that was fun. There were handbags and women's clothing in that section that were ridiculously overpriced and marked up for the quality- enough to make me roll my eyes and lose interest in the store altogether. The first time we came in, we were completely ignored. Nobody greeted us, nobody approached me as I was considering several purchases. Not unheard of or my biggest concern, though I completely noticed. We left and went to several more shops. As we were about to leave Main St. we remembered we never purchased the Pendleton towels we intended to get. I wanted to go to Fredericksburg Mercantile, but my husband wanted to return here based on the selection. Well this time, we entered the store and headed to where the towels were so we could look through the patterns and select one or two. Instead of being greeted, we were profiled. A woman attempted to step in my husband's way while condescendingly asking if he needed something. He went around her, casually throwing out the product he came to look at. I was slightly behind him so she instead blocked me with the same tone. I stared blankly at her because I was completely shocked that this woman got in my bubble, her face was 7 or 8 inches from mine- at most, and her mask was below her chin! While I was aware of the profiling that was occurring, I was primarily distracted by how boldly she was ignoring the state mandate AND rudely in my personal space (remember, I said inches, not feet, it's never appropriate to get that close to someone). Since things were getting tense, a second woman (the only one wearing a mask correctly and seemed to be the manager) interceded and the first woman left. I specifically asked her if they just don't follow the mask mandate here and she played dumb at first, then looked over her shoulder at the the employee and shrugged and said sorry insincerely. She did not correct her behavior and there was a third employee wearing her mask in exactly the same way who squeezed between us and a rack to get a snack at the register. So no masks, no social distancing, no respect for customers- got it. I walked away to go look at patterns with my husband but couldn't focus on the task because this woman followed us around from an odd distance and kept interrupting our conversation. What's funny is when I actually inquired to my husband about the product, she had a chance to look like she was doing her job and cover up the profiling, but that was the only time she didn't chime in! I didn't get a chance to choose what I wanted, my husband felt rushed and weirded out so he grabbed one so we could just get out ASAP. At the register we were subjected to her asinine questions and chatter about "this stupid virus." She also went on about recognizing me from earlier based on my purse- I guess her way of softening the profiling??? I left out a lot of specifics due to limited space. The jist is, that after letting time pass I still do NOT think this was a weird, one time mishandling of a customer. I honestly believe the staff here makes biased assumptions about their customers and will continue to do so unapologetically without regard to how they are mistreating people, or for safety. They didn't deserve our money and they don't deserve yours.

Another shoe store at the mall with non-existent customer service. I was in there for about 5…read moreminutes, walked right by the only employee on the floor and she didn't greet me or even smile at me. We were literally right next to each other at one point and SHE NEVER SAID A WORD! I just can't believe the lack of common courtesy around here. *If you work in customer service please remember that you have to greet customers when they walk into the store. You also ask if there's anything you can help them with....you say please and thank you (they're called MANNERS)...and if you don't like doing that then DON'T WORK IN CUSTOMER SERVICE! Smh Okay, that was all

From the owner: At Shoe Dept. Encore, you can find brand-name shoes, the latest trends, handbags and fun…read moreaccessories at affordable prices for women, men and kids. With our large stores, there is plenty of room to shop and TV entertainment areas for men and kids! We're a family-friendly footwear store with 1000+ locations carrying well-known brands for everyone such as HEYDUDE, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

Stopped in looking for a 5.5 boot and didn't have any luck,BUT the lady couldn't have been any…read morenicer and helpful. This is a lil store but it is well stocked. She even told me to check out their San Antonio store for smaller size boots, informed me of FR jeans on sale and offered to stay open late if I needed anything after 5:30 ..great business with a great employee. She thanked me for stopping by and welcomed me to Dilley!!

Visited Hill Country Outfitters for the first time in October 2025. We had a fun time shopping, but…read morethe real highlight was Natalie. She was so friendly and gave styling advice without being pushy. We had such a great experience with her that we returned with friends just to visit her this February! There is such a big selection of nice clothes for men and women, but the sale section just makes the experience so much better! Great deals on great clothes and shoes. If you need styling help, be sure to ask for Natalie. She is a gem!

We love this store, it is well organized and has a great selection of high quality clothing and…read moreaccessories. The real reason we will continue to shop here each time we visit Fredericksburg is the salesperson, Natalie. She has made each trip very enjoyable and offers fantastic styling ideas and great service. We take our friends and family to see her when in town and she is always quick to help and just makes each trip feel special. Go say hi to Natalie and let her make your shopping trip special.

Pretty good selection and great value in the clearance section. I had a gift card and I was…read morespecifically looking for (cowboy) boots. Didn't luck out in the clearance section but I did get 15% off for signing up for their rewards program! Service was great, the store was very clean and organized and they had a small section of some (SA)Tx tees that were pretty cool! Overall great experience!

The young lady at checkout was rude and still has a long way of learning good customer service…read moreskills. I had a price check on 2 pairs of shoes because one box was missing the sticker for pair of Nike shoes on clearance rack. Ladies gave me the price and I had them hold them for me while I continued to shop. I picked a 3rd pair of shoes and then checked out with the aforementioned young clerk. I was rung up and stepped to the side after the transaction. Sure enough I was overcharged by $20 and questioned her. Her reaction was that it was correct and when I pointed out the other pair she in fact told me wait while she handled another customer even though I waited for her complete her transaction with the man behind me. Anyway, she took care of their refund and then did mine acting like it came out of her paycheck. Just would have been nice to have her realize the mistake and handle it in a more professional manner. I will shop elsewhere next time since it bothers them to honor a correct price.