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    Rocket Wash

    2.6 (68 reviews)
    Closed 9:00 am - 5:00 pm
    Updated over 3 months ago

    Services - Rocket Wash

    Auto detailing work

    Paint and exterior protection

    Car wash

    6 More Services

    Engine cleaning

    Interior detailing

    Protection

    Touchless wash

    Tunnel wash

    Wheel and rim detailing

    Rocket Wash Photos

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    Recommended Reviews - Rocket Wash

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    Reviews With Photos

    The Basic full service states that the console is cleaned. Definitely not the case here.
    John C.

    Summary: Don't waste your time and money for subpar service. I had pretty average experience with Rocket Wash in the past but, decided to visit them again since I really was on a time crunch and didn't want to vacuum my car. I chose the "basic" package which was suppose to include the console. After getting my vehicle back, I noticed that the center console, which is still the console was not even touched. Rather than pulling the individual back from vacuuming another vehicle I decided to just write about it. It would be one thing if it was just this one time but there has been at least two other times I have had to point out that the console is both the top and the center. Anyways, I would save yourselves the $25 dollars and spend half of it somewhere else and vacuum your car yourself because this place is over priced and the attention to detail is slim to none. Attached are picture.

    Close up of scratch on rim
    Jonathan D.

    The rollers had gotten stuck as my car was under the big long draping brush and in front and behind the big large spinning brushes. I sat in the car wash for at least 2 minutes as the manager Chris said as he saw in the video footage. I was in there far longer than 3 minutes with little water movement and brushes constantly spinning as I honked the horn. They claim that it is too loud to hear anything inside the actual building and apparently nobody was watching the video footage either.(I walk in to the front desk to see a phone on YouTube running and headphones plugged in. So literally he couldn't have heard me anyway..... As I sit there honking one of the staff see me and start to try and I jam the rollers but didn't cut the rollers off. Later the other worker lady said she heard something which is why the guy walked out. He told me that. Now the next day comes by the car is still half washed to show the "direction" of the damages. They say it isn't consistent with how the brushes are. That their brushes would never do damage to any cars. And how my scratches are just deep single scratches. But mind you these scratches were not there these dings were not there. They claim long term experience in the industry but just brush it off as it isn't possible they could ever cause damage this way. Long story short after arguing with the manager and the owner it was just a complete run around. No accountability from either one. Because both their hands are tied and they're not responsible for damages. The owner disregarded all I had said and resorted to saying everyone in the PNW car get dirty and they don't know what happens to their car. I'm not even from the pnw. As I showed up today their rollers broke down again with the car just starting the wash so the front of the car was on the large brushes again this staff did not cut the brushes off as it is normal for them I HAD TO YELL AT THEM YO CUT THE BRUSHES OFF AS THE MANAGER FIXED THE ROLLERS AGAIN. They also told me the scratch in the middle of wheel came from curb rash but the rubber on the wheel shoes no evidence of any curb rash as I have never curb Rasheed this car in the short year I've owned the car. The car is a 2020 purchased at the end of 2021.I had asked to view the footage I was told I didn't have permission from the owner. I then talk to the owner (who is in California so he isn't present and is hard to reachmanager doesn't give out number so you can only speak with him while he is there before 4 which I don't get off until 4:30 so ofc he didn't see it happen personally )he says they can't review the footage yet as they don't have access to it.(LIED)he won't let me watch the footage of my car being damaged. I did not record the actual incident as I was literally shocked nobody came to help me for more than 2 minutes of honking. I tried to get their insurance information to file but they refuse to help me and only explain that it couldn't happen at their car wash. DO NOT COME HERE YOU WILL DAMAGE YOUR CAR AND THERE IS A BIG POT HOLE AS YOU LEAVE THE DRYING PART WHICH COULD ALSO DAMAGE YOUR WHEELS. The professionalism is not there they just said I understand, I understand. But... that can't happen with those brushes. These brushes this.. etc... totally shot down everything I had to say by then he and Chris just decided my damages were done prior to entering the wash. But they seem to not realize the position my car was stuck with my rear fender up close against the brush system. Ofc it doesn't damage other cars other cars ARENT STUCK FOR MORE THAN 2 MINUTES. Needless to say I'm pissed I tried to keep my composure but being passed back and forth about how it can't possibly happen and that I had it all prior from both Chris (manager) and Miguel (owner). NO ACCOUNTABILITY LITERALLY THE MECHANIC PLACE NEXT DOOR CANT BELIEVE IT HAPPENED.

    Jeziree F.

    I came back and I'm still disappointed! I understand that Saturday is a busy day butFor $50, I expect my car to be cleaned. This is the only place that I know of in Vancouver that does interior AND exterior cleaning. I wish the quality was there. I'm just unhappy with what I'm leaving with. *** UPDATE as of 9/16/20 ------ I've been a loyal customer since my last review. It's really hard finding a car wash that does both exterior and interior around Vancouver so I stuck around. I've been very observant during my trips. There is a couple of specific team members that do an excellent job. I really enjoy when they handle my car and get disappointed when they aren't working the time I go there. I understand that the kids are working hard, but they do need to pay attention to detail. Also, don't be afraid to let anyone of the team members know if something wasn't cleaned or if they missed a spot; especially if it's a busy day for them. They'll happily do so. Prices have increased so to get my money's worth, I signed up for their member wash. They usually have promotions like one month free. As others have mentioned, their washing machine isn't the best at cleaning vehicles. The bright side is, you can join their membership and wash your car once more that same trip I come here so often, my favorites already know me and my usual (ultimate + mats) and it's hilarious! Overall, I'm a happy customer. Just try it out and then you be the judge.

    Jakie S.

    The owner reached out to me about my experience. He was very willing to make things right. So the next morning I took my car in for it to be redone. They did a very nice job. I noticed another patron from the previous day getting their car redone as well. Seems for best results just pay the $5 bucks to have the mats cleaned. All in all as long as the team continues to be willing to right their wrongs, things will get to a place where they run smoothly and quality will get better. I look forward to bringing in my other car for cleaning. It's not a bad price. And y'all please tip these kids.

    Antenna cover

    This company is now Suds Up. The new owner is a crook and his car wash is a suction tank. I took my car through the car wash it completely suck the top of my antenna cover off my car, it was screwed down by five screws I reached out to the owner who I never got a chance to speak with him but had someone call me back to tell me that they have signs of signs that no one can see because they're not in the area of the drive-through car wash they're off to the side of the state they will not be fixing any damages to your vehicle so if used car wash you'll be using it at your own risk because the shady man is not going to fix the damage that his car wash causes to your vehicle

    Just some of what rained on my rims.

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    5 years ago

    I got the ultimate package today on my VERY dirty car. Not perfect, but WAY better than it was. For $54 I feel like they did a great job.

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    7 years ago

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    Jeremy E.

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    Jeremy E.

    Thanks for coming in Justin!

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    Jeremy E.

    Thank you Amanda!

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    Jeremy E.

    Thanks Angeline. Welcome to Vancouver!

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    Page 1 of 2

    Ask the Community - Rocket Wash

    What is the cost of an express wash and what does it include?

    Express (exterior only) washes start at $7.99 includes high quality soaps and soft foam scrub and rinse. Our top level "Rocket Wash" is $14.99 and has wax, tire shine, under body rinse, triple foam polish and more!

    Don’t See Your Question? Ask Away!

    Review Highlights - Rocket Wash

    My minivan turned out wonderful, 50k miles without a detail and I was so impressed with the work at the cost.

    Mentioned in 2 reviews

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