It can be a gamble to purchase items. To return an item may not be worth the cost of shipping even if the they say it will fit that vehicle and does not. Not worth cost of express shipping, it will get there about the same time. Customer service is non existent and that is why their prices are cheaper. read more

DO NOT BUY FROM ROCKAUTO!!! packaging is extremely poor and both of my over $200 parts were received completely broken. They looked worse than the parts I initially took off the car. Repairs for my car will now be delayed due to rock autos poor packaging and shipping. Reached out to initiate the return process and I was told my claim is "under review. See attached photos to judge for yourself. read more

See all

FedEx marked my RockAuto order as delivered, but the delivery photo shows it left unattended in the driveway. The package was never received. RockAuto refused to issue a refund or replacement and I called fedex and they said all they needed was for them to file a report to fedex on my behalf and they refused to. They chose the carrier and delivery method, then took zero responsibility when it failed. I was then blocked from emailing them! Horrible customer service. read more

My experience with RockAuto was extremely frustrating and a complete waste of time. I accidentally entered the wrong ZIP code when placing my order--a small mistake that should have been easy to fix. I immediately tried to contact them, only to discover they don't even have a proper customer service phone line. The only way to reach them was through their outdated website, which made the whole situation even more annoying. When I finally got a response, I was told I couldn't correct the shipping ZIP code. Because of that, my order ended up being sent back, and the entire process dragged on for weeks. It's now been about three weeks, my money is still pending to be returned, and I even had to pay for the return shipping myself. All of this hassle over a simple typo is ridiculous. Their return policy is overly strict and completely unfriendly to customers. Between the lack of real customer support, slow refund process, and unnecessary costs, this was a terrible experience. I will never use RockAuto again. It's simply not worth the headache. read more

They clearly don't care if your parts arrive damaged or in one piece. It looks like a chimpanzee packed and handled my packages. Not ordering from Rock(bottom)Auto again. read more

RockAuto - Bashed, bent, punctured, torn, open, and who knows what else. - Auto Parts & Supplies Near Me - Azusa, California

I ordered a part on a Friday evening. Thinking that I ordered ups ground, somehow I tripped 2nd day air. Upon discovering this, I reinterred the transaction finding changes to shipping mode were unavailable. I tried several times to no avail. The following Saturday & Sunday I tried again and "no-luck". The phone number on the list has no one to answer and correct things. So, here we are waiting for a 2nd day order with an expensive price tag. P/S; the order shows shipped as of Sunday. Woe is me, thanx RockAuto. (For-Nothing) read more

I'd give them no stars if I could. Customer service is shit, you pay $50 for express 2 day shipping then they extend it to 6 days and refuse to help you. There's a reason you can't review them on Google or call them, because they're cowards who can't be bothered to follow their word. read more

I ordered a CARB catalytic converter for my 2001 Hyundai Santa Fe. The part arrived rattling around in the torn cardboard box with no packing, but appeared to have no physical damage. Comparing the old and new front catalytic converter appeared to be identical. However the AO number engraved on the new Catalytic converter (D-698-7) does not match the part number (771321). Should be (D-698-9). Due to this manufacturer defect, I have a $700 catalytic converter that RockAuto will not honor the warranty and replace. My vehicle will not pass California smog. RockAuto needs to be held responsible for products they sell that are defective and honor the 5 year warranty as stated on their website. I will never do business with this company again. read more

RockAuto - Catalytic converter for a 2001 Hyundai Santa Fe - Auto Parts & Supplies Near Me - Azusa, California

Two days late on delivery. I ordered two Philips brand HID lightbulbs. Instead of sending durable packaging such as commercial box (think Amazon grade), they sent two semi-crushed paper-thin boxes inside of a USPS flat envelop. One of the bulbs sounded like the filament broke loose inside the bulb. The brand was advertised as Philips , but they shipped Haloway brand instead. "Made in China". read more

RockAuto - This is straight out of the USPS flat envelop - Auto Parts & Supplies Near Me - Azusa, California

great pricing, non-existent service. paid $225 for brake rotors and pads, DHL lost the shipment and if I file a claim they won't refund the shipping And force me to claim a "wrong address" instead of missing shipment. I'm having the credit card company dispute the transaction! no parts-no service? They get no payment! read more

I was sent a variety of packages in very poor condition. Two of my rotors that were supposed to be for my 1999 3.0L 2 Wheel Drive. What I received was a random set of two 8 lug rotors that seem to be heavy duty enough to have fit on a f450-550. I have been told I have to ship them back for a refund but at roughly 65 pounds a piece shipping them back from Canada will be more expensive than my return price . No one to talk to over the phone to explain my issues and get this sorted out properly. Will never be ordering from Rockauto again if this doesn't get fixed and will be making sure to let all shops around me about my experience. Extremely disappointed. I feel SCAMMED!!! Why should I be penalized for your incompetence? read more

There is currently no contact method available for addressing issues regarding my order. Despite numerous emails to the company, I have not received any response. The website indicated that the part would be compatible with my vehicle; however, when I took it to the mechanic for installation, it did not fit properly. Additionally, more than 30 days have passed without any response to my inquiries. I kindly request that you contact me or authorize the return of the part, as the website clearly states that the component would be suitable for my vehicle. I advise against purchasing from this company, as the savings are not justified; most of the time, the parts are correct but are non-returnable if issues arise. For example, my mechanic's appointment was three weeks away, so I waited until the end of the month to ensure I had the part ready when needed. Unfortunately, the part was also incorrect, indicating an error on Rock Auto's website. I am now experiencing difficulties returning a non-cheap part. Please consider this cautionary note before making a purchase. It is not worth the time or money incurred. read more

They get one star only because I couldn't do zero. Ordered parts. They sent half of the right parts and half of the wrong, leaving us unable to fix the vehicle. Since you can only contact online (no phone number listed) it's ridiculous difficult to get what you need. Customer service is non-existent. read more

They offered a great price and although I had some confusion as to what I received, it looks like it all turned out.

Have ordered filters from Rockauto before without issue. However, this time, the filters received were the wrong size. The original filters are rectangular and Rockauto sent square filters. Emailed and provided photos of the correct and wrong size side-by-side. Without any communication from Rockauto, I received 2 more of the wrong size. When I contacted Rockauto a second time, they said it would be a $10 restocking fee to return and try a 3rd time. Their mistake in providing the WRONG SIZE filter, but I gotta pay??? BS. Reilly's Auto instead. read more

What is the difference between a 5 1/2 inch height drum and a 6 1/2 inch drum on a 1996 Chevy Silverado K 2500 ? And if they knew they wouldn't sell you a 5 1/2 drum. So it cost me $47 to return those two drums that would not fit but, it'll cost them much more in the long run. Good luck with your purchase. Do your research thoroughly read more

RockAuto - Auto Parts & Supplies Near Me - Azusa, California

See all

Why can't you leave zero stars!! I ordered Ford parts and paid for overnight UPS shipping. UPS had a delay and advised me I needed to ask RockAuto for the shipping refund as I did not pay UPS. I asked RockAuto and they said it was not thier fault or problem. DO NOT DEAL WITH THEM !!! They have no phone number. They CEO refused email and the customer service team refused to respond and closed the ticket as delivered. It was delivered 4 days late. read more

They will not call you to discuss wrong parts. Condescending responses via email. I expect a company to respect me as a customer, not demean me. If you ship me parts that have been opened, look dishelved, and are breaking through the boxes, that's on you. Take them back and fix the problem. Very negative experience with Rock Auto. Disappointed and will now look at other options. read more

Garbage company. Ordered a diagnostic tool and a heat gun and both do not work. No one to call and a hassle to return ...

If i could put no stars i would. The customer service is by far The worst. communication only through email in which takes days for a response Is beyond pathetic. The part i bought 4 months ago already is bad. In which they want me to pay shipping to send back before replacing. Not to mention i paid for express shipping initially and didn't receive in 3 business days. It's a scam you're wasting your money because it is still standard shipping. I will be sure never to use Rock Auto ever again. Please share with those who don't want to replace a part twice read more

Pretty much every mechanic or DIYer I know swears by Rock Auto so I thought I'd give them a shot. Truth be told, I have used their website in the past just to see what brands they carry and then try to find the part locally or at least verify the legitimacy of the brand (Kind of the reverse of how people go to a local store and then order online) but the lack of a phone number to call in case something goes wrong always turned me off. This time I needed a set of fuel injectors and the only way to source them locally was to go to 3 different stores and get 3 remanufactured ones from different sources plus a new one that would cost a bunch more. RockAuto kind of saved my bacon here. Keep in mind this place is 100% online and even then, there is no chat or customer service button to push. I googled and I guess there might be a customer service email somewhere but they don't advertise it anywhere. In my case, everything worked out. I found the part, ordered it, it was shipped right away and I got it 3 days later. I guess it's one of those "It's great until it isn't" type of deals. read more

Returned 2 products because incompetent people can't pick the right one's, never took out of packaging and sent them back and the shorted me $5.71 saying I filled the form out wrong. BUYER beware they are the dumbest they come. read more

Great prices. My issue is with the refund of my payment. They won't refund my shipping cost or the taxes I paid for my purchase. And no customer service, which I'm sure is by design to keep from having to deal with negative feedback. I paid over 50.00 for brakes for my car and I'm only getting half of that in a refund. That's robbery and it's a good thing you don't have a phone number because you would definitely hear about it. I will never order from Rockauto ever again. ​ read more

EDIT: I was able to get into contact with support at Rockauto via email. I explained the situation and they immediately called me to review and gather details. They immediately issued me a refund, incl the cost to ship the item back to them. This issue expanded out onto other parts I had ordered for my Range Rover and they handled those in the same way. Although getting in touch is not as easy as it maybe should be, once you are they can be great to deal with. Purchased an accessory belt for my 2008 Range Rover, Part BANDO 5PK1010. RockAuto completed verified that this part was to fit the 2006 - 2009 Range Rover, with the Jaguar AJV8. This is absolutely incorrect. The belt is ONLY for the 2003 - 2005 BMW-engined Range Rover. I attempted a return, which led to the site automatically shifting the blame away from them, landing on them accepting the part back if I split return shipping costs. Unacceptable. Their website was wrong and there is no way to communicate this to them as their only form of customer service is self-service on their site. I've had many great experiences, but this is the 3rd absurd customer service issue with them related to a wrong part. A quick phone call and refund would have fixed this, but now I'd rather pay a bit more for superior customer service. I'd only recommend them for limited purchases now. read more

RockAuto - Auto Parts & Supplies Near Me - Azusa, California

My husband had purchased an expensive part and it was not the correct part needed. There was some damage to the packaging from the wet weather which was out of our control!! Well we have sent it back and they are refusing to give us our $$ back so we can purchase the correct part!! My cars been down for months and my family needs it!! Don't buy from this place, they are not giving a crap about their customers. I guess if you buy from them make sure the delivery ppl don't set it in the rain. We just need the correct part but they don't care. They said they are throwing the part in the garbage!! It's ridiculous and they won't even get on the phone!! If I could give them a zero start review I would!! read more

The part ordered did not fit due to the wrong hole pattern. Return process is lengthy but it works. The issue that I am having is that even though the part was wrong, this company does not cover the return shipping cost. It wants to split it with you, the customer with the excuse that they have not made a mistake, they shipped the correct item, but the item was manufactured incorrectly. This is not acceptable business practice and eventually will catch up to them. read more

RockAuto - Fender liner - Auto Parts & Supplies Near Me - Azusa, California

I am done with Rockauto. They send out the wrong parts and then when you try to return them you have to pay for return shipping. You cannot have an online chat with them, you cannot call them, you cannot email them. There is no way to contact them. NEVER AGAIN I AM DONE WITH ROCKAUTO. read more

They shipped the wrong air filter. There was a "received" label in the box which means Rock Auto put the wrong filter back into the correct box. This was their mistake, but the online system won't refund for the shipping! No phone number posted to straighten out the issue. read more

I feel for their promise in writing of guaranteed fit. They even double checked my vehicle for fitment. RockAuto site confirmed the fit so I ordered the ABS sensors. They physically fit, but I needed them to be electronically correct too. No return available! So much for the "guaranteed fit". I threw away the new $100 parts. read more

Ordered a high pressure fuel pump for my 2016 Ford Explorer 3.5L Turbo. Received the part in 3 days via USPS. Inside the RockAuto box was a vendor box with the brand and part number that I ordered. However, inside that box was a TOTALLY different fuel pump for a Hyundai/Kia that had wear marks on it, indicating it was possibly used before (the bad). The pump is smaller with totally different hole, line, and connector positions. I need to have my car running tomorrow, so I was forced to return the part and buy one for twice as much from my local O'Reilly store (Amazon lead time was 3 days). RockAuto has ZERO customer service available for me to contact...I don't believe this was the case when I started doing business with them years ago. I am quite hesitant to do business with them in the future with the lack of customer service. Looks like Amazon will gain even more of my business. read more

They sent me dead TPMS sensors twice. Selling parts that clearly don't work is dishonest, especially since you don't know they're dead until after you install them, which takes hours. Once you've installed them you have to remove them in order to return and get a refund. What a SCAM. read more

No customer service - no shipping refund for THEIR mistake! Ordered several filters and other parts for two cars. The two filters for one car were incorrect even though they were listed in Rock Auto's lookup. Rock Auto does NOT have an email or phone support - only a questionnaire return process. If you select the wrong option you cannot start over. I got a refund for one filter I sent back and the other, which was their mistakes, I had to pay to ship back for store credit. They did NOT refund shipping, which was $38, so the two filters were about 1/3 of the entire order. Cannot recommend based on their awful return process and lack of customer service. read more

Part (wheel cap) was very cheap plastic and looked nothing like what was advertised on their website. it didn't fit either. Terrible transaction. I returned the garbage part, but Rockauto charged me shipping to send and return the part. i paid $27.55. My refund was $13.70. Ridiculous. read more

I got shafted by Rock Auto. I ordered Direct Fit Cat Converter but they sent me Universal Cat Converter. They issued me refund very fast BUT I had to pay for return shipping from Canada. Why do I have to pay return shipping when it was 100% seller fault!?! I do not support companies with poor customer service and will never ever ever buy from them again. Ladies and Gents, the poor reviews they get are real. Buyer Beware. You've been warned. read more

Total waste of time. Customer service is the worse I have ever experienced. It's their fault for sending wrong part all they care about is their money. I order a oxygen sensor after sending a totally different item, item is so much of a lesser value. My advise to customers I'm thinking this is a fraud company don't buy from them. read more

RockAuto - Received this crap - Auto Parts & Supplies Near Me - Azusa, California

See all

Counterfeit spark plugs are not a product I expected from RockAuto. I wasted a lot of time and money with fake NGKs... and damaged my engine! Poor and delayed shipping nearly every time, even if you pay nearly triple for expedited! read more

Terrible customer service inaccurate listings unknowlegeable on vehicles in general doesn't understand what a manager is avoid this place all together read more

I fell for their lie again about getting my order by the end of the day. I guess they didn't specify the end of which day. Done with ordering from them. read more

Rock Auto has an incredibly narrow return policy with very little wiggle room. They also charge a restocking fee, making returns quite challenging. Proceed with caution! read more

The sent me an obviously used solenoid for my transmission. The serial numbers were even sanded off.. Refused to do anything about it.