Stole $2500 from one of our clients!! She ordered it through our company, and paid for countertops! Then they said they were going under, and they couldn't complete her order... And kept her money! This is criminal that they could steal from a single woman $2500! read more

Buyer beware. Purchased countertops, sink, installation and removal of old countertops. They were supposed to put them in the first week of December and have not seen or heard from the company. You can only leave messages and they don't return calls. Paid over half of the price of my countertop. They have started closing their locations. They also use the name Percision Stone countertops. read more

I have never posted a review before, but I recently bought countertops through Rock Tops Surfaces. I have read some of the reviews of this company, and I had a totally different experience. We met with a sales person named Connie, who was very professional and knowledgeable. She helped us in, picking out the stone and put together a diagram of what we would need. There was never a time that she did not return a call, or provide information that was valuable to our project. The finished product was beautiful! They were fast and efficient, and really worked to make us happy. I would recommend this company to anyone who is building new or remodeling a home. They cared about us and we love our countertops. read more

I would never recommend this company! We just finished building a custom home and Rock Tops was by far the worst company we have ever worked with. We have 8 bathrooms and they literally messed up every single one of them. They templated the sinks in 7 bathrooms wrong even though we had every sink & faucet sitting in the bathrooms when they came to template. In the master bath, when they drilled holes for the faucet, it created bruising in the quartzite that were too big to be covered by the faucet. They proposed cutting that rectangle piece out and putting a new piece in knowing it would look like a Frankenstein fix. We politely declined that. Instead of us demanding that they replace every countertop in every bathroom, we were willing to accommodate them and find new sinks to fit the wrong holes they cut. Instead of them finding the correct sinks, they had our builder and designer go find them at an additional cost to us. THEN THEY TRIED TO MAKE US PAY FOR THE NEW SINKS!!! We saved them tens of thousands of dollars by not making them fix their mistake and they tried to charge us for sinks. One side has the backsplash matching up to the countertop, the other side is offset by a few inches. The owner, Blair Schmoekel said, "That's how it is supposed to be done." Their install crew let the sealant drip down the fronts of our brand new cabinets and onto our new hardwood floors. We purchased two slabs of quartzite for our island. Rock Tops cracked one during install and said it was normal for that to happen because it's natural stone. The crack is 30" long and they attempted to fix it by applying an epoxy onto a white quartzite which did nothing but highlight the crack. They installed a piece of quartzite completely unlevel in our kitchen. They acknowledged it was wrong initially, but when they realized we had already installed tile backsplash and they would have to fix that too, they blamed it on the cabinet company. This company does nothing but blame others. We tried for months to get them just to come look at all of the issues. They would never respond. They had their billing person send an email to let us know we were required to pay them in full before they would finish the job. I have worked for a custom home builder and a law office, and we have built homes before. We don't play that game. Next thing we knew, they filed a lien. After they realized they were getting nowhere with the lien, the owner Blair sent an email threatening to foreclose on our house. HaHa, our attorney fell over laughing when he heard that. Their hope is that they can threaten and scare customers into paying so the customers can close on their construction loans. Matt Earle, our sales person, who had ignored calls & texts for months, eventually called our builder to ask when we were planning on closing on our construction loan. When our builder informed him we didn't need to close on a loan, magically the owner wanted to talk. He offered to come to our house the next day so we could resolve the issues. This is all we had asked for from the beginning but Blair uses avoidance, finger pointing and fear tactics because that's what you do when you're in the wrong. When Blair came to our house and we started showing him the numerous issues, instead of apologizing or taking any responsibility, he said, "I'm not here for a lecture." Imagine the owner of a company behaving like that! He looked at everything and blamed it on everyone else. Said he would fix some things but not others, but only if we signed a settlement that we wouldn't share our experience. In the end we decided we didn't want this company to touch one more thing in our home. With their track record we feared they would leave it worse off and create more problems. We did not pay for the new sinks we had to purchase to fix their screw up. A month later, the lien was still on our house. We emailed Blair to let him know he had 48 hours to remove the false lien or we would pursue legal action and he responded like his typical egotistical self, saying he will no longer speak to us. That's the Blair we all know! We had to go and pay to get the false lien removed from our home. It's the only lien we've ever had. Their game is to have you sign a release before they will do any work. This release basically gives them an out if ANYTHING goes wrong. So please take our word for it, and the words of many others who have written similar reviews, and save yourself a lot of stress, disappointment & costly delays. DO NOT USE ROCK TOPS! read more

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Best choice in Utah! Did a great job on my basement! Highly recommended! Best bang for your buck!

The final result looks nice. The counters are high quality, the install team was friendly, skilled, and efficient. However, there were several troubling events that led to extreme frustration and unexpected expenses to the tune of thousands of dollars. The initial bidding process was simple and we agreed on a design and price that worked for us. We signed contracts and were getting excited for our new counters. Shortly after, we received a call from the salesperson, Connie, telling us that she mistakingly quoted us for the mitered edge stone, but not the extra labor. If we wanted the design we already signed contracts for, it would now cost us another $1100. She "brought down" the price to only $600, but the entire thing felt like a massive scam. We should have backed out then, but we had already ripped out our old backsplash and didn't want to live with torn up walls for any longer than necessary. Then, days after templating, we were contacted again and notified that our peninsula was too long, and would need to shorten by two inches. This is valuable counter space and changing our layout once again was a frustrating development. Finally, the worst incident was during install. Our undermounted sink was broken during the removal of the old countertop. We were assured many, many times that we could use this sink and would not need to buy a new one. The templater was at our house and measured this sink, and had ample time to inspect it. The install team did not seem to be aware that we intended to keep the sink. They informed me that undermounted sinks break "all the time" because of the glue used to hold them on. After my initial call to Connie, she assured me that the company would replace my sink. Several hours later, she called me back to tell me that the company would not replace the sink after all. I was on my own to buy a $600 sink that the new counters were cut specifically for. I believe the company had ample time and opportunity to inspect my sink, and if they believed it was at risk of breaking, some sort of planning could have been done. We could easily have had a spare sink on hand. This is a major misstep that they have refused to take responsibility for. We were without a kitchen sink for several days, forced to order one express online, and then told we would be "put on the schedule" for an install the following week. We ended up finding another contractor to just come install it that day. All in all a very unprofessional and unaccommodating experience. We have filed a complaint with the BBB that has gone unanswered. If you are looking for new counters, I am sure you could find them from a better company than Rock Tops. read more

We thought that Rock Tops did a great job for us. They were quick and efficient doing two vanity tops. The installation was great and the workers who showed up were great and really did a nice job. We will be using them again when we remodel our kitchen. Thanks for a great job! read more

Rock Tops Surfaces - Main Floor Bath - Building Supplies Near Me - Springville, Utah

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Terrible workmanship and terrible customer service. A mistake was made making the template and since I signed the order, I had to eat the mistake. The owner was no help and now I'm stuck with their mistake with my countertops as long as I own my house. read more

Very happy with our new countertops. Mikki helped me with color and design and was very clear about the various stone products they have available. From decision to install was less than two weeks and everyone there was so professional and skilled. We had them do a master bath countertop a year ago and this time it was our second kitchen in our basement. Great service, competitive pricing--I will definitely go to them for our next project! read more

I love Rock Tops!!! Amanda is amazing! She is super responsive, on the ball and is so helpful with every step of the process. From advice on choosing colors, to scheduling the template and install. She helped us do a mini flip and it turned out perfect! I'm a Realtor. On this specific property, we went from getting negative feedback from other Realtors showings the property to positive feedback. I'm looking forward to working with her again for my own house this year. read more

Don't walk out of this business - RUN! I rarely leave reviews, however, I have never had an experience like this in my life. Let it be known up front that I did receive my money back. Remodeling my kitchen I used several vendors and they were the ONLY vendor that required 100% upfront. They gave me a general time on when to expect them to come out to measure and template and then how fast installation would take. "Keep us to date on any changes" was their comment, which I did. Finally, when my cabinet installation was firmly determined (10 days in advance) I called to book the template for the following day. At that time they said, "Sorry, we are booked out we can't template for 2 weeks and installation was 2 weeks out after that." I called the manager twice, I am pretty sure he doesn't exist and my salesperson was on vacation in Europe. Their lack of communication killed me. So let me remind you - 100% upfront, which after doing a project this size is not good and complete lack of communication from their sales team in the Springville store and Corporate office. RUN! Run away. read more

Granite counter tops were done with in 1 hour beautiful in my kitchen plus put in sink too great review