Western Timber Frame built a pavilion over our deck during our home renovation. This Pavilion has transformed our backyard and changed the kitchen and living room feel. Chase did a great job building the CAD drawing to see what the finished product would look like. Everything went perfectly, and we now enjoy a part of our home that we never did before. I highly recommend Western Timber Frame; they deliver a great product, provide financing options, and stand behind their work. NGray - Lehi read more

Western Timber Frame - General Contractors Near Me - Lehi, Utah

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A salesman came to our door and harassed my 9 year old son until I came over to talk to him. I probably should have just told him to leave right then. But he went immediately into his sales pitch and wouldn't take no for an answer. I repeatedly declined his offer to set up a consultation. I asked if he had a card he could give to me, and he said he didn't have one. He became very frustrated that I wouldn't agree to a consultation, and actually called me a b**** in front of 2 of my children! My garage door was still open, and I was trying to close it (getting worried for my family's safety). He heckled me as I tried to close my garage. I told him he needed to leave immediately, and he said he didn't need to listen to me! He eventually left after calling me a few more names. I hope this company screens their potential employees better. I immediately called the company to let them know. They took my name and number, and said they would call me back after they spoke with the employee. If the decision is not to fire him on the spot, then this company doesn't deserve to be in business. read more

Our backyard is now amazing! I would highly recommend Western Timber Frame! We worked with Chase Bronson at Western Timber Frame. He was very professional, friendly, helpful, flexible, and great to work with. Western Timber Frame builds a high-quality product start to finish. We received detailed drawings of the project. The drawings were very acceptable and the finished product is amazing. We love how it is all cut to fit off-site and the parts were delivered and assembled in short order. The workers were efficient and careful. They finished quickly and transformed the unsightly corner view in our yard. read more

Western Timber Frame - Tranquil harmony! - General Contractors Near Me - Lehi, Utah

There is a great deal wrong with the pavilion we received aside from the timbers being badly cracked and the other small pieces being cracked, warped, and twisted. The unit appears like it was machined some months ago and stored. But for clarity let me just list the issues from beginning to end and let the reader decide. The unit was ordered and purchased some months ago with the request to manufacture the pavilion when we were closer to completing our new house in Williams Valley, Prescott Arizona. We asked them to do this to minimize the checking or cracking that normally occurs to beams/wood over time. From the start we had issues with the engineering. The county required the prints and engineering to be certified by an Arizona engineer. WTF found an inspector in Utah who was Arizona certified to submit the prints. Conversations between our contractor, WTF, and the county resulted in a set of prints we could work from. However, as of today with the pavilion assembled, the county inspector is asking for a set of prints that reflect the actual kit we were sold. We are assuming the changes are small but required to cover liability issues or comply with the current building codes. The buyer needs to be aware that they are responsible for establishing a method and coordinating the offloading of the pallets. In our case we received the two pallets, one weighing 5400 pounds, and the other weighing 5600 pounds on 48 foot flatbed semi. After discussing the offloading with the WTF representative, who was under the impression we had a crane scheduled and standing by for this purpose, we realized we had to do it. The WTF uses third party shippers who need a load going in their direction so coordinating the availability of heavy equipment to offload these heavy pallets can be complicated. We did not have a contractor and heavy equipment standing by to meet a delivery deadline that was uncertain. We live in an upscale neighborhood but our paved country roads are narrow and full of dead ends. We rented a 6000 pound capacity forklift from a neighboring town but could find no operator. I had some experience with Bobcat fork lifts in the past so I manipulated the heavy and long pallets off the flatbed with the help of the semi driver. By lifting the load and driving the semi out from under the pallet we eliminated excess turning in the cramped roadway. The 17 foot long pallets were problematic to work around the trees and on the inclined driveway of fresh gravel but after 1 1/2 hours the deed was done. The semi driver was fortunate enough to use a newly cleared lot, the only one left on our street, to turn around and leave the area. We unwrapped the loads a week later to find the beams badly cracked snd checked. The WTF literature explains to the buyer that this is a natural condition of large beams and lumber. We were surprised that a supposedly newly fabricated kit would appear so worn. The tongue and groove material, while obviously not freshly cut, was in good condition. We rented a crane to assist with assembly positioning the crane on the gravel and partially on driveway pavers. On assembly the large beams fit together without any problem. The problems began when trying to fit the knee and web braces. The mating surfaces were no longer flat or at right angles, many had to be recut to have them fit correctly. One knee brace was missing and a beam extension and king post caps badly cracked. I suppose we could have requested replacements as long as we were ready to pay the costs of equipment and contractor delays. The condition of the kit and assembly process did not inspire confidence in the product quality or value. When unpacking the tongue and groove we had to "break it apart" as the fresh stain had fused the planks together. All in all the experience was not rewarding. The 20 X 35 X 17 foot high kit cost $50,000.00 dollars. The extra slab costs and assembly $5000.00. The cost for roofing has not yet been determined. To cover all the scuff marks after assembly falls to us or a painter. How WTF qualifies for so many awards is surprising but then we are unaware of the Utah award criteria! So where do we go from here? We are considering a 4 foot wall around the top of the structure in place of the poorly fitting braces to stabilize it and then paint it the same color as the house. Quality paint reduces maintenance and protects the wood much better. In our opinion RV garages can be unsightly and even more costly so the pavilion concept might have been a good alternative. Our recommendation to others is to do something different and/or use glulam beams and lumber best suited for dry regions. Metal can be a less expensive option if it fits your situation. Just remember...after you have paid for it you are stuck with it!!! read more

We had a fantastic experience with Western Timber Frame. We got a custom pavilion and pergola. My husband worked closely with a representative of WTF (lol), explained what we wanted, sent in pictures of where the structure would be installed, and sent in measurements. We got back an amazingly detailed rendering of the structure in place with our home. This was so helpful in making detailed last --minute decisions. The mock up allowed us to really see how our plan looked and make adjustments for things we didn't anticipate. For example, upon looking at the rendering we realized the peak of the pavilion against the house had an ugly view of our house's roof. We decided to add planking there to cover that. We originally opted for home delivery. However, our delivery window was a 4-hour block in the middle of the week. We have friends that would have helped us unload but it was unreasonable to ask them to take time off of work to do so. Instead, my husband and I contacted the shipper and arranged to pick up at their warehouse. We were able to do this with a trailer in two trips, as there were two pallets. Our pavilion went up by our pool. My husband spent one weekend prepping the footers (my terminology may be off). The actual build of the pergola and pavilion took 3 weekends, two strong guys, and an unskilled wimpy helper (me). This timeframe included roofing, electrical wiring and lights and fan. Note however that roofing, lighting and the fan were not included. The instructions for the build were spot on and very easy to read. The dovetail and tongue and groove cuts on all the pieces made putting them together quick. We were very impressed with the quality of everything. All of the measurements were exact. The lumber was excellent quality. The stain job was well-done and we really appreciated getting extra stain for touch ups. read more

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We had Tyler and Western Timber Frame install a pergola for us last spring. The pergola is beautiful and has been a great venue for family gatherings. We have received many complements on how it looks in our yard. We did have some problems with the construction but Tyler and Shaun has been working with us to resolve the problems I am very impressed by their professionalism and willingness to make everything right. I would not hesitate to recommend Tyler or WTF for your backyard project. read more

We had a great experience working long distance (from Hawaii) with Western Timber Frame for a custom-designed arbor (including a bell tower) for our church. The design process was the first step, and the folks at Western Timber Frame were very accommodating. Once we approved the design and price, they manufactured the kit and shipped it from Utah to Kauai within a few weeks. We were able to install with two people following the instructions and the DIY videos. The pieces fit together beautifully and we could 't be happier with the end result. Jason Warner made it all happen. read more

Western Timber Frame - Arbor and bell tower at Koloa Union Church, Kauai - General Contractors Near Me - Lehi, Utah

Very impressed with the design, quality, designer and crew. From start to finish to finish our designer, Jaden B., kept us in the loop, along with the Western Timber front office. You felt you were a part of the team. so many things to like about the Pergola but gotta say my favorite is the electrical conduits and outlets are well integrated for the easy install of backyard lighting. Things always work well when you have a well oiled crew focused on both end product and the customer. read more

We are currently putting in a 1,000 sq ft deck in our back yard. We had one deck company come and bid the project and in total coincidence, Western Timber Frame knocked on our door that same night. They were soliciting our business going door to door. They asked if they could give us a bid and we started to schedule them for the next day. The sales person then asked for our credit score to make sure it was over 680. My husband told them that we would be paying for it and not financing it. The guy told us that it didn't matter if we were paying for it instead of financing, he still had to have our credit score before they could give us a bid. We have a great credit score, but it is none of their business when just getting a bid. Last year in one of their door to door solicitations, they came by our home and we set up an appointment for them to come bid a pergola. The day of the appointment the guy called and cancelled, said they would call and reschedule and never did! Maybe they wouldn't have to go door to door if their reputation and business practices were satisfactory, like others, they would have enough business through referrals and word of mouth. read more

We have had one of the door to door sale people in our home before. We weren't looking for a pergola at that time but we're looking for a deck. I still have the bid. We went with someone else. Just had another guy ring our doorbell, ignoring the No Soliciting sign we've put up recently.. telling me he's not trying to sell me any thing. After I told him we've already had someone come by he tries to tell me they haven't been through our neighborhood. Lies! My neighbor has a pergola from them from before. I already had a bid once so don't try to tell me lies I know are absolutely lies. I have a very protective Sherman Shepherd that I had to hold back during the entire interaction. We have the sign for a reason. If I could have left zero stars I would. read more

Just had a sales rep for Western Timber Frame show up at my door at 7pm. He was not wearing a mask and when I mentioned it to him he said he didn't have one or need to wear one. I understand sales door to door in a pandemic has to be challenging but there is no reason to be irresponsible and potentially put others at risk. This lack of awareness (or care) does nothing to benefit employees of this company or those they are trying to engage. Be accountable, be mindful and be responsible. Hopefully this is not the way all at Western Timber Frame are behaving with those in the community. read more

Absolutely beautiful perago and amazingly built. The installers were exacting and what a gorgeous structure. We could not be happier!