Our ROMEO Lunch group went here for the first time today. One of our members is an ex-restaurant owner and always craves for Pizza and has been wanting to try Rock'N Pizza. We had six of us today and got there around 11:20. We were the only customers except for two young boys running around and playing. You order via a kiosk at the front desk. They also have a faux phone booth with a kiosk to the right and another one down the hall to the left so you can order from any one of these. The kiosk has a large screen and requires some getting used in order to get through the order process. Quite a few pages to scroll down for different toppings on the crust, cheeses, sauces, and other things. I was watching some of the guys get through it and the manager (owner?) came by to help with a few items. They apparently don't have a "thin" crust selection so we had to write in "thin crust" on the "any other options or remarks" page. Quite confusing. One guy said they didn't have thin crust, another was told they did, and so forth. I wanted just a cheese and pepperoni pizza and was going to take home a large for splitting with lunch tomorrow. When I got to the Kiosk there was a nice large button to click on that said "Large Cheese and Pepperoni" Pizza, which apparently was a special, for $8.00. All the other guys were going into the kiosk and selecting a "build your own", and you could do that also for a cheese and pepperoni pizza, but it was not $8.00, so I guess this was some sort of a special. It didn't say anything about what type of crust, cheese, etc...so I went to the other kiosk and selected a large cheese and pepperoni, thin crust. I was the last to get my pizza since I was the last to order. I got a medium cheese pepperoni pizza, but was charged for a large. I asked the manager if what I got was really a large and he said, no..that's a medium. I said I'd asked for a large. He said they didn't have large "thin" crust pizzas....so they basically made me another large pizza hand-tossed.
Of the six pizzas we had varying reviews. Actually, my pizza was very good. The cheese was good as was the sauce. I thought the crust could've been a bit crispier, but it was simple to fold and eat as if you were folding up a New York slice. They brought out my second pizza which I took home. My wife tasted a piece when I got home and she liked it quite a bit.
The other five pizzas: 1. A plain just cheese pizza: The cheese seemed nothing like what I had. Mozzarella, thin cheese, with not much pull. This was our Pizza guy's special and he wasn't fond of it. His cheese was nothing like mine. He took a piece of my pepperoni pizza and said it was MUCH better.
The other four guys had very mixed reviews. One did not like his pizza at all. He wanted the spicier red sauce but said it really wasn't spicy. Two of the guys didn't quite finish their pizzas while the third was taking the leftovers from the other two home.
Bottom line, we were disappointed with the ordering system (kiosk & GUI interface on it, kids running around the room, pizza carry-out boxes stacked up on the floor in front of the ordering bar. And nobody stopped over at all and asked how our food was. On top of that the drink dispenser was not working with a sign on it. They had cans of soda at the counter.
Ratings varied from 2.0 - 3.75, average was a 2.8. read more