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Rochester City Lines

3.0 (2 reviews)
Closed • Closed

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1st Class Transportation

1st Class Transportation

2.7(14 reviews)
75.2 mi

We reserved a Christmas lights limo tour for December 20, 2025. We paid $639.99. The driver picked…read moreus up as planned, but the vehicle had electrical problems. There was no heat, no way to talk to the driver, no radio/audio. The windows were frosted over so you couldn't see outside. We called the driver on our cell phone. He pulled over on Highway 10 to speak to us. He got out of the cab and came back to talk with us - on the side of a highway. This was an unsafe situation. He told us he had to manually press a button in the cab for the electrical to work. He said it was getting difficult to hold button and we later found out the button was behind him, at an awkward angle. This also seemed to be unsafe. We drove to their garage where they attempted to fix the problem. They were unable to resolve the problem so they returned us home with the promise of a refund since we did not get our Christmas lights tour. I have contacted Matt by phone three times with promises of a refund, but there has been no follow-through on their end. I filed a complaint with the BBB and they also did not receive any response from Matt after their two attempts. Unsafe and poor customer service. It's not too late to make this right, Matt.

Ive booked with matt 2 times for 8 pass. Strech limos one with red carpet one without and this will…read morebe my 3rd i need a limo for the lil wayne concert as i will be picking up my niece and nephew. every time has been amazing and i know this time will be as well every driver has been respectful and worthy of a stellar review every time i call i always get an answer and even when i have plans to book limos and dont follow thru matt has always been very respectful ive never used any other limo service beside 1st class

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1st Class Transportation
1st Class Transportation
1st Class Transportation - 20 pax Luxury Limo Coach.  Comes with iPod hookup to play your own music, fiber optic lighting, cooler, and a 42" TV.

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20 pax Luxury Limo Coach. Comes with iPod hookup to play your own music, fiber optic lighting, cooler, and a 42" TV.

Rochester City Lines - buses - Updated May 2026

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