My front bumper was coming off and I was in need of a great body shop. I did yelp research and found 5 local to Morgan hill, after driving around and getting quotes, I decided to go with Rocci's for one big major reason: Debbie Hernandez the second generation owner of this body shop is not only friendly and knowledgeable, she has explained all my options of this bumper replacement and let me pick, for example, after market or OEM part, she laid out the pricing difference and the the potential problem with aftermarket is the fit may be slightly off. She was able to explain every single process of the work that needed to get done is plain English, I felt I was free to ask questions, that I was respected for wanting to know answers and that in no way I was taken advantage of because my expertise is not in cars. After asking how long the repair would take and I was calculating in my head when will I find a spot in my calendar to be able to work from home, I was pleasantly surprised that I can get a rental car on the spot and Debbie also quoted my rental expense right then and there-less than 20 dollars a day out of the door. Big bonus on no interruption of my daily life with so little cost. I am extremely happy being Rocci's customer, for the extremely high quality work and service I received, and would highly recommend this body shop to my loved ones. If you want to work with people who you can trust, take care of what needed to be done in the most efficient and effective manner, and truly want to be treated as a customer not just a cashcow. Make sure you give Debbie and her family a visit. read more

Debbie and the team at Rocci's Auto are top notch professional. They handled all of the details and kept me updated even when my insurance was not. Thank you Debbie and team for all your help! -Trevor read more

I recently went to Rocci's Auto Collision for an estimate. Debbie was there to greet me and her professionalism is outstanding! Kind, knowledgeable and answered all my questions. The quote was very fair and I decided to have the repair done there. Debbie said she would order the parts (new) and would contact me when they had them. I left a deposit and I am happy to say I received a call 2 days later. I set a time to drop off my car and with in 5 hours my car was done! Excellent job and so reasonable!! They replaced my rear bumper and it is perfect! The whole experience was great! read more

Absolutely shocked and appalled by the owners' aggressive behavior. As a caution to ANYONE, DON'T COME HERE as the owners are not reasonable. As a Uhaul customer, I was trying to drop off my one-way truck rental since I selected this exact dropoff location when I rented the truck... I assume the owner (Manuel Hernandez), first approached my dad, completely unprovoked chest out, threatening him with trespassing on his property, calling all Uhaul customers trash, and yelling about how much he hates them. Trying to mitigate the confusing situation, I immediately called another U-haul nearby to drop off my truck there instead of Rocci's. The women who answered the first U-haul location in Morgan Hill ALSO started yelling at me on the phone about trespassing! She then came out of the office to face us in person saying all vile things and to stop calling!! I tried explaining I found that number through googling 'Uhaul', but she wasn't having any of it. Eventually, we put some distance between one another and I called the regional Uhaul support line for some options; the woman on the phone profusely apologized for the experience since she also received the same treatment from Rocci's last week when she went to pick up their Uhaul equipment. Seems like Rocci's used to be a Uhaul until last week... what a ridiculous encounter, would not recommend Rocci's Auto Shop service obviously. read more

Three weeks ago I searched for a reliable Autobody shop near me to do repair work for our fav van, the driver's side door was a mess caused by other driver, I found Rocci's. Despite negative comments I thought of stopping by. Am the kind to go with my vibes n Sixth Sense. Never Regrets. The place was not like a Junk yard. It's huge, well organized and would be a safe lot for my car I thought. Then I met the front desk clerk Debbie. She was very professional, helpful and Knowledgeable and answered Direct to my questions I needed. I don't need friendly courtesy, Debbie was honest/ direct and with warm smiles. Some one I can "Trust". I chose AutoRepairRocci's. The waiting time for all new parts was estimated at 3 weeks . These people promptly arranged for a Rental Car company to pick me up on the day I dropped off our Van , right on time. The works they did was done sooner than I expected.Today I got our Van back and Very happy with their works. Am glad I listened to myself n took chances. Thx to Debbie& Team for all your good services. God Blessings I recommend to all who Believe in Chances. read more

Old couple was extremely rude and disrespectful to me. Very blatant that they treat people with no respect and talk down to them, like second nature , so if you want to be disrespected and belittled then by all means come to Rocci's. Rude and disrespectful couple should be ashamed of themselves for their conduct. Avoid doing business with them before it is too late. hope this does not happen to any one else read more

Horrible horrible customer service. Rented a u-haul at this location. When I came to pick it up it would not start. The owner (male) came out to jump it. I asked him what happens if I take the unit and it doesn't start again. He then started yelling and cussing saying it's not his f*ing problem and do I want the u-haul or not! Do not give this man any business. read more

Rude, insulting and aggressive. Parked skew as was delivering a large vehicle. Someone (owner?) came and started yelling at me and came threateningly close. Also, don't make the mistake of walking to the building through the wrong door. Again extremely threateningly behavior. Although the lady at Uhaul office was nice. read more

UHaul customer. Do not do business with these people. They are extremely rude, and unprofessional. The man who answered the phone, presumably Manuel Hernandez (owner), is a low-life individual who treats his customer with disrespect unprovoked right from the start. These people are shady and will nickel-and-dime you for bogus charges. Take a look at all the other reviews which have echoed the same thing. Sooner or later these people will go out of business. They were so bad that UHaul terminated their contract. Avoid doing any sort of business here. read more

HORRENDOUS TREATMENT OF CUSTOMERS. Just read down the list below to see the countless examples of their horrible behavior. The autobody shop and U-Haul are the same owners. These people are incredibly rude. The rent uHauls but are closed on the weekend so if you show up to pick up a uHaul truck on the weekend and there are any issues with mobile pick-up, you're out of luck. Because my reservation was entered incorrectly, I was unable to gain access to the truck on my move day. Left multiple voicemails still have not received a call back. Saw a guy inside, rattled the doors, he came out, calling me every name in the book, challenged me to a fight and threatened to call the police and tell them I was selling drugs on his property (filing a false police report is illegal, no?). He claimed to be the owner. I told him I was a customer and needed to be on the property to get the keys. He told me I was trespassing. Absolutely NOT the right way to treat a customer. Don't be fooled when Debbie responds the I'm a U-Haul customer as if I've left a bad review on the wrong page. They're the same people. Debbie was the one who I spoke with to schedule the truck rental. read more

I would not suggest going here. It appears that they are a paint shop that relies on insurance claims and purely want insurance money. Came here for a quote and the woman behind the desk made it seem like she was doing me a favor from the start. She was shaking her head and throwing out outrageous numbers in a rude manor the entire time. She then suggested I go to maaco as an attempted insult. Now I understand why the parking lot is always empty. read more

I will not be back here and I wish I had read reviews before taking my vehicle here. Oh and I know, Debbie will respond to this review with something snarky...so she can go right ahead. I brought my vehicle here on Tuesday morning and my initial impression of this place was generally positive. Debbie looked at my car and "ordered" the part I needed from Chevrolet. Debbie said she was going to call me later on that same afternoon to let me know how long it would take to get the part for my car and she would also have a rental car waiting for me at 3:30 PM. I called her back at 1:00 PM that day and she seemed surprised to hear from me. She sounded rushed and stressed on the phone and told me that she didn't know when her mechanic staff would be able to work on my car because a few of them went home sick. She also hadn't ordered the rental car that she promised she was ordering...so basically she had done nothing for the last 5 hours. My main complaint is that they have a total lack of communication here. If I hadn't called her back that afternoon, I am almost positive that Debbie would not have called me and I would have been stranded with no vehicle. I also don't know how they could possibly be that short staffed...maybe because no one wants to work there. I would definitely never take my car back here...they cannot be trusted at all. The lack of professionalism and lack of communication are enough to keep me from coming back here. Edit: It took Debbie seven weeks to respond to my review with meaningless threats. Maybe she should put more effort into improving her business, rather than directing yelp users to irrelevant websites. The negative yelp reviews here are real reviews. I would have been a customer here if Debbie had actually attempted to assist me rather than sending all her employees home sick. read more

Usually I don't write reviews but Roccis Body Shop is SO BAD I felt inclined to write one to hopefully save at least ONE person the awful experiance I had..Poor workmanship....terrible customer service..and a manager named Debbie that has NO CLUE what she is talking about...as well as being rude and disrespectful!.. There are plenty of reputable body shops in this area..do your homework...but stay away from this place no matter what!!! read more

Shout out Rocci's for making my car beautiful and returning her so quickly! Wonderful service on numerous occasions and very friendly owners! read more

Great body shop! My sweet 2011 Chevy Malibu needed some body work after an unfortunate mishap. I was heartbroken. So I was referred to Rocci's bodyshop on Monterey Road in Morgan Hill. I had never needed body work on our cars before, so this was something new. They did a FANTASTIC job as quickly as they could. I was delighted. read more

I was in an accident recently and my car towed to Rocci's Body Shop. Debbie treated with concern form start to finish . As it was , my car totaled , yet she continued to help me with everything. They have been a staple in Morgan Hill for over 50 years and this is why . Thank you Debbie . Teri B read more

They repaired me car quickly at a reasonable price, and provided me with the best service ever!!! I highly recommend them.

Went to Rocci couple times this year and had very positive experience! Debbie was very professional and explained to me in details about what needs to be done. The repair went really well and most important, it was very quick turn around! read more

I've been to Rocci's twice and each time the body work was fantastic. Color matching was great and they used OEM parts which is where shops usually cut cost. Debbie has always been pleasant and kind with great communication. I hope our family doesn't have any more accidents but if we do Roccie's is our go to shop. read more

Absolutely amazing service! Knowledgeable and caring ever step of the way. Wouldn't go anywhere else!

Horrible service!!!! Took them three times as long to repair vehicle than they told me. Very unprofessional And rude. Afterward hoses were not connected properly and they refused to take responsibility Will never give them my business or refer them. Save yourself a big headache and go somewhere else. read more

this place is the best if you need your car repaired.the office personnel treats you with upmost respect and they handle everything with insurance co.they even had the rental car waiting for me.my truck looks like new. read more

Well that was a waste of time went down there for them to tell me that they didn't want to quote me because they didn't think there "would be price competitive so basically wasted 30 minutes of my time and didn't even get an opportunity to see if they wanted my business. On top of that I had another car was similar damage that I was going to bring them that since they refuse my original business they missed out on that business too so they turned away over 1000 if not $1500 a business so just beware customer service is a little lacking read more

I can't say enough good things about Rocci's Auto Body! Debbie was thorough and professional in dealing with the insurance companies and took time to explain what was happening during the entire repair process. The work was completed sooner than expected and my car was returned to me looking better than when I brought it in. Remember Rocci's the next time you need any body work.....I had a great experience with them and I highly recommend them! read more

To prove how insulted and disappointed I am in Rocci's, this is the first review I've ever done. My insurance repair on my car took 3 weeks. I was never contacted during that whole time, and the worst experience I have ever had . The mechanic Insulted me, argued with me , and had the worst customer service I'd ever experience. I would never again put myself in that position. He yelled, told me to go back to the manufacturer, took no responsibility for the issue and treated me so dis respectively, it ruined the rest of my day. The whole experience was unbelievable! I've been in retail for 35 years, so I know right from wrong. He was all wrong. He gets an F in customer service!! read more

After being tooled around with insurance companies and dealerships Rocci's totally took care of us with grace. Their efforts above and beyond expectations reduced stress after our accident. I highly recommend. read more

Excellent Customer Service. Very friendly and accomodates you on your schedule. My car was done 2 days earlier than expected. Excellent work. Thank you!! read more

My car looked terrible. Brought it in to roccis. The fromt end looks better than the factory car. This place did an amazing job on my car.

You've heard of chick magnets? Well, my cars have been dent magnets. When my Denali was almost brand new, another Realtor in my office backed into it and dented up the rear bumper. Another time, a few years ago, a young guy backed into my BMW X-5. I was lucky that both guys agreed to pay for the repairs out of pocket. They were afraid to tell their insurance companies I guess. Anyway, both times Rocci's Autobody did an outstanding job and made my vehicles look like new again. read more

my car got rear ended on my brithday! :( i went to a bunch of others shopping around but the difference was the lady was sweet understanding and she listened to my concerns. She kept me very updated and explained everything. It came out looking brand new!!! i was really happy, everyone was pleased with the work :) i will definitely come here again! hopefully i wont have to though lol read more

I've been takin our cars to Roccis and I am so happy with their professionalism, and expertise. Not only do they know what their doing, but also go above and beyond to make the customer happy. Finally a auto body company I can trust, and have no worries at all. read more

I just got my rear bumper repaired by Rocci's and it was a great experience. Debbie, the manager, was a pleasure to work with, very professional and courteous. The price was very fair (I got bids from several other shops) and the work was excellent. It was completed in three days and was ready on the day promised. And they washed the entire car before I picked it up!! I would not even consider using another body shop in Morgan Hill. read more

These guys were great and made the whole experience a friendly one. Awesome have Hertz right on site too!

I am so glad I was referred to Rocci's. From the start Debbie the manager was very professional, courteous and extremely helpful. She even drove me back to my house after I had dropped my car off. Everything went smoothly and the work was completed ahead of schedule. I'm very happy with the results and would recommend them to anyone. My car was even washed! read more

After my first accident, I went through the wringer not knowing where to turn. First I started with a competitor but oh NOT so quickly I learned I picked the wrong shop. My only regret is not picking Rocci's to start with! I knew, however, that I had to switch shops in the midst of dealing with the insurance company. Not knowing what to do or how to do it, they helped me every step of the way. I got my car back and couldn't be happier with the quality of work. The final paperwork was in complete order and it was sooo wonderful to have a clean car. They definitely met my expectations. I know I will refer them by word of mouth, and will definitely take my business back to them if needed in the future. Special thanks to Debbie for her attention and efforts! read more

This place is costly like a dealership. I found the labor charges to be very high and time estimates to be long. At times, some of the charges are more than double than a dealer. I read good review and considered the place, but not different than most. Please be extra careful and do not get too careless. UPDATE: I contacted other repair shops else where and their pricing was much reasonable compared to Rocci's. So I never gave my car for fixing here. You might have a better experience. I have been contacted by someone at the repair shop and asked me nicely to reconsider my position. For that good way to ask, I am raising rating to 2 star (meaning, I have experienced better). read more

I am so happy with the quickness of getting my car fixed. I was expecting it to take at least 4 to 5 days for my car to be fixed. I dropped it off on wed and got called on Friday that it was ready to go! Thank you Debbie for going above and beyond in helping me with my car. You and your sister couldn't be more sweet and helpful. I loved the ease of renting my rental car all in one spot too. Can't say thank you enough! read more

Wish I can give no star at all. Got my car back with a scratch that I've never seen before Roccis didn't fix it at all. My car is brand new and they kept insisting that I did the scratch when I just literally came in to pick it up read more

I wrote a review of this shop several months ago. Apparently, and I assume because it was a very negative review, it has been deleted. So...I've been a customer of Rocci's for approximately 20 years and never, until my last experience, had any major issues with the shop. That said, this most recent experience was terrible. My 2004 Expedition was parking lot bumped on the right rear bumper. Some deep scratches, flaking paint, and the back-up sensor pushed into the bumper. The back-up system stopped working immediately after the accident. Rocci's repaired the bumper adequately but DID NOT EVEN TEST the back-up system after the repair. Their tech only 'reseated' the sensor and reassembled the bumper. When I went to pick up the car, I asked if the back-up system was OK. I was told they didn't know because they didn't test it! Come on, people, that like saying your car looks good now, but since the engine was knocked off the mounts, we just remounted it but didn't start it up. NOT ACCEPTABLE. Long story short version...they will not repair the back-up system, even though the damage was a direct result of the accident. And State Farm insurance is taking their assessment of the damage and refusing the claim. STAY AS FAR AWAY AS POSSIBLE FROM THIS SHOP!!! read more

I recently had my repairs done at Rocci's and while the actual repair work seems to have been competently done (time will tell), the overall experience was horrible with poor communication, delays, and extra out of pocket expenses for me. First, I got quotes from two different shops and while Rocci's was higher, I decided to get my work done there because it sounded like they were being more thorough. Originally, the work was supposed to take 10 days and that is what my insurance company was willing to pay for based on the estimates. After I left my car, I did not hear back from Rocci's until I initiated a call to them on the day my vehicle was supposed to be ready only to be told they had not yet started the work because their staff were out sick. This caused me to scramble to extend my rental car agreement. Following there were several calls between the insurance company and Rocci's about who would pay for the additional car rental expense. The insurance company felt that Rocci's should work a minimum of 5 hours per day on my vehicle and based on the estimate from Rocci's, the work should have been done in the allotted 10 days. Rocci's however, believes they only should be expected to work on my vehicle 3.5 hours per day and so were only willing to partially reimburse for the additional rental expense and I was left holding the bag for the rest. I will never do business with this shop again. read more