Thee atmosphere and food was great! Customer service was equally as good! I will definitely patronize ROCAS again!

Horrible service!!! Idk if the guy was overwhelmed (not likely Not crowded) or just stupid

Terrible service. Asleep at the wheel tonight. No chips until we asked for them? Food is taking FOREVER!!!!

Above average SMF: Standard Mexican Fare. It has a nice atmosphere, service is generally fast and friendly, and the menu is more-or-less what you expect for the genre (but well-made). Full bar service with decent call and top shelf liquors but nothing special beer-wise. There are better SMF restaurants around but also many, many worse. If you're in Cross Lanes or western Kanawha / eastern Putnam counties it's worth a trip. read more

This is a great Mexican restaurant! The service was amazing and very prompt. I had a t-bone, my wife had the carne asada; both were wonderful and well cooked. The enchilada sauce is also really good. We will definitely return soon and regularly! Update (Feb. 2016): We continue to go to this restaurant when we have a craving for good Mexican and they continue to impress us. I recently had the fish tacos, which I rarely enjoy, and they were amazing! I can't say enough good things about this restaurant and their service. read more

Service excellent, atmosphere fun, food just okay. Lots of folks go here for the great drinks and fun crowds.

Great enchiladas! I sat at the bar and had really good service. The restaurant was busy and the food was really good. I saw a huge blue margarita go by with a Red Bull can turned up in it - party in a huge frosty mug. read more

Don't waste your money on the margaritas. Good food and friendly service. I enjoyed the street steak tacos.

I will blog as I'm served. Greeted with smiles and taken right to seat. About two minutes some chips and white sauce with another bowl of sauce. Waiter here. Got my drinks. Ordered food. Shrimp fajitas for one even though there are two of us. Got the beans and rice. 10 minutes. Here's my food. Looks great. Big shrimp. No wraps yet though. Can't try it. Got them. Food is awesome! Unless you and your date are el grande in size, get fajitas for one with extra wraps. Plenty of food. Million of these type of restaurants in the USA. Some very very good. Some bad. This was a good one! 4 out of 5 stars. I will be back again. read more

ROCAS - Mexican Near Me - Charleston, West Virginia

I hate to leave a negative led review but here it is.. we stopped on our way home for dinner yesterday (we live 2hours away in Ky) we were greeted by a hostess who asked if my 2 year old needed a menu, I said no... she said "well she's getting one anyways"... seated at our table and then waited 10-12 minutes on our drinks, then another 5 to bring my toddlers chocolate milk (mind you it's not busy at all, 6-7 tables in the entire place) we order immediately as we are crunched on time, we then waited 35 minutes on food alone just for it to be wrong. We had asked the waitress twice if it was ready yet and she said it was almost up the 1st time then 15 minutes later she said "well I mean it was up when I was just back there I guess I can go see if they'll bring it out". At this point we're just done with the whole place and eat a few bites and pay the bill. Our waitress acted ignorant every time we asked her about something on the menu or when our food would be finished all the way down to if we could have another cup of salsa which we never got. Only thing I can say is the restaurant is clean. ‍ read more

Love this spot! Great food and great service. Initially, missed the exit but figured it out. Worth the extra minute. Servers were very attentive and the chicken was great. Great froEn mango margarrita. read more

Nice atmosphere....good service. good chips (light and thin). served with white salsa and regular salsa. food is average...avg to small portion sizes.... They are kind of pricey...so I do not think it is worth what you pay. doubt I would come here again read more

FAIL. Rock in beans, damaged tooth, management ignores. 7/29/2021. My family received our food order and were dining in the restaurant. Our order was #166, served by K, at about 2:30 pm at the Nitro Rocas Mexican Grill location. Thereupon, I bit into a rock, see photograph, and sensed a significant potential fracture of my tooth. Immediately I contacted K, the server, and reported the incident. She said she couldn't do anything. I then requested to speak to the Rocas manager. After waiting for several minutes, another member of the wait staff appeared at our table who reported that the manager was unavailable. Feeling disrespected, I reported the incident to her and was met with a dismissive response. She left our table without addressing the issue. I then re-contacted K, our waitress, and demanded to see the actual manager. After another lengthy wait, S, the manager finally appeared. I re-recounted the incident and he demanded to see the stone. I showed him the stone and told him that I may have fractured a tooth. His reply was "You have to understand that we cook a lot of beans and an occasional stone will slip through". I had to insist upon even getting S's name as he was resistant to identifying himself. He dismissed us with the statement that he had given a termination notice to Rocas and wouldn't be managing much longer. We were amazed at the lack of responsibility demonstrated by both S and the previous wait staff. Alberto Gonzales, the corporate manager, has blocked communications and refused to address remediation of this incident. read more

This is my favorite Mexican restaurant in the area. The Chile Verde is the best around. read more

ROCAS - Dos Equis and a margarita - Mexican Near Me - Charleston, West Virginia

I ordered the nachos supremos for dinner one night and the chicken quesadilla for lunch the following day. Food is well seasoned, delicious and not greasy. Meat is cooked fresh and not precooked. Service is ok; fast but nothing special. read more

Poor Customer Service My buddies and I arrived around 4:50 pm, Monday to get a few drinks and meet some people after work. We were nicely seated at the bar. But the two gentlemen behind the bar look d at us and left. After 10 minutes we flagged down a waitstaff and asked if they could get someone to serve us drinks. A couple of minutes later one of the two came back. We ordered 2 draft beers and a margarita on the rocks. The bar tender got us the two beers and then left. We waited another few minutes before asking a waitstaff if they could agin get someone to serve our margarita. The staff made it for us. Needless to say, after waiting over 20 minutes for three drinks we paid our bill and went to a different restaurant. Do not recommend. read more

This was a wonderful spot for lunch. The service was prompt and food was delicious. We got our meal before we even had a chance to make a dent in the chips and salsa. Highly recommended. read more

We come through this way a few times a year...decided to try this place and it was the BEST decision ever!!! Friendly staff, delicious generous portions, great drinks, and very fairly priced. We will definitely come here again! Wish we had one by home! read more

BE VERY CAREFUL IF YOU ARE PAYING YOUR BILL WITH YOUR DEBIT/CREDIT CARD!!! We have been longtime diners at the Rocas in Cross Lanes. At least once sometimes twice a month. We have never had any issues with them. Food is usually quick to come out and usually hot. Something has changed this year, they have an employee by the name of Eric that likes to add more $$ to your check after you have filled in the total and signed your slip. First time it happened to us was in January. Since it had never happened before we assumed It was a mistake, but Eric added $5 to our ticket after we signed our receipt. We left a cash tip and signed our credit card slip for the amount of the bill only. Couple weeks later I was reconciling my account and to my surprise my total for there was $5 more than I signed for. Didn't make a trip right then to call them out but decided when we went back again we would bring it to the managers attention. When we went a couple weeks later we did tell him. He apologized and offered to take it off our bill. Well......after paying again with our debit card, just found out on that very ticket of that night Eric once again added $2 more to that bill???? read more

Great food! Service is always good and I love their white dip. It's like a chipotle mayo. Getting a table is quick and even when they are busy you won't have to wait long. Food comes out quickly. Atmosphere is also great! read more

Hard to believe that this has four stars. Probably the worst Mexican we have ever had. Very disappointing. We had chicken soft tacos and a chicken taco salad. The chicken was like boiled shredded chicken. Never dreamed that it would be that kind of chicken. The salsa was not flavorful or spicy. The chips were good. read more

No flavor at all! Really disappointing, I should be able to taste the different spices with Mexican food and there was just nothing. I don't know how they got a second location in town. read more

This was my second time to La Rocas. This time I took a friend because I was so pleased with my first visit...the food was wonderful, the service could have been better but a pleasant experience anyway. I paid with my card and we decided that it better to leave cash for the tip so I wrote 0 on the line for tip. When I got home something told me check my account and sure enough they had added 6 dollars to my bill...just a heads up, just in case...be sure to check your statements read more

My favorite Mexican cuisine in town. We had a large party, and service was great, and everyone enjoyed there food. My favorite is the Chicken fajita burrito. I would definitely recommend. read more

Food was Excellent! We were here visiting from Michigan and wanted good food near the casino. Very reasonable on the prices and the portions were more than enough! Definitely recommend! read more

We have been to the this restaurant a number of times but not recently until yesterday when we happened to be in the area and wanted Tex-Mex food. The food was as good as we had remembered it, which is a good sign. Two beef tacos which were crisp and very satisfying and not overly spiced. Two chicken enchiladas, which were outstanding, and rice and beans (nice side dishes). My wife had a Tex-Mex fish dish which she pronounced excellent. Service was excellent and I quite enjoyed their very fresh tasting salsa (plenty of cilantro flavor). In short, we'd go again *any time.* (Why not a FIVE? If a place is truly gourmet in all respects, it might earn a five. Normally four stars for me says: very good and reliable) read more

Food is good. Waiters and waitresses are always friendly and usually quick. Larger menu than most similar Mexican restaurants. Also a little more expensive but not bad. Worth trying! read more

I came here for lunch and had the special that consisted of 2 enchiladas & my grandma had el azteca. We sat on the terrace, which was nice although there are no umbrellas so it was very sunny. The service was very friendly and the food was good; nothing incredible, but reasonably priced in a great atmosphere. read more

Better than the other Mexican restaurants in the area mostly due to a different variety of options. The food is better, the environs are better. The standard fare is better here than at most other American-Mexican places. read more

I ordered a steak with shrimp there tonight, and they gave me a pork chop. it was the nasiest fattiest thing i have EVER eaten.

Stopped while traveling to Virginia Beach from the Midwest. What a pleasant surprise! Clean. Great service. Fresh food. Very interesting choice of salsas - how fun! Loved everything about this place. Wish they had one in St. Louis. read more

Pretty solid place, actually had been here a couple years ago and did not realize it until I was inside. Low prices and good food, can't beat it and only a half mile from the hotel. read more

A HUGE group of us were at La Roca for a birthday party. The staff was so accommodating. The food was hot and delicious. The drinks were flowing. The atmosphere was festive. We had a great time! Thanks, La Roca! read more

Every time I come here everything is always great. From the staff to the cooks, food is always prompt and I have never been disappointed!!! Their drinks and music keep you in a good mood as well. A good place to hang out and chill with your friends! read more

Absolutely the best local Mexican spot hands down! Do yourself a favor and get the fish tacos, they are delicious!!! I just wish they were made with something other than horrible tilapia. If you're solo, sit at the bar and get to know the bartenders. Everyone is very kind and friendly at Rocas and service is always outstanding. read more

Great food for a cheap price wait time was a little long service was great for the price i got the steak and beans it was only 8 dollars with an exquisite taste read more

Went here over the weekend and it was so-so to say the least. Service was the worst we have ever had. Food was ok, but it was honestly better in the past. read more

We only stopped in for margaritas and chips and guacamole but I have to say I went back twice during my visit. The margaritas and daiquiris were amazing. I had one of each. The bartender was the reason we came back. She was the little red head. She actually engaged in a conversation and we all talked for hours. This is a place I would recommend for a nice chat over some delicious margaritas ! read more

Wow the food was wonderful and the service was fast. The burritos with beef tips were done perfectly.

Great mexican food. Our favorite in the area. This store is always clean and service is quick! Friendliness of service is usually good. Highly recommend! read more