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Cute place in a great location with windows and views of the street and winter fair but the service is slow and food options for breakfast are limited. The breakfast is good but odd for an American. (Salad, cold cuts and veggies). As a diamond member of the Hilton group which is part of the Waldorf Astoria brand I expected a little bit better breakfast. They have a limited continental breakfast in the Café which is like a cutting board selection or if you prefer a nicer breakfast than you can upgrade to another restaurant for an additional €25. Of course I wanted to try the free option and both days the service was very slow and they didn't offer many items that were listed on the breakfast menu. I had to ask for the fruit and yogurt and juice. It seemed they just didn't have enough staff and were not supporting the staff they had. Our server was sweet but may be new and no one really helped her. I didn't see manager. I'm just used to a higher level of service with the Hilton brand and definitely when you think of Waldorf-Astoria you think of service. This felt more like they couldn't care less if you were staying at the hotel or not. They were confused when they forgot that I was staying at the hotel with the breakfast which was complementary so they offered a different option which wasn't available as a guest of the hotel. They didn't even know I was a diamond member which normally as the highest tier level member of the Hilton group they tend to at least acknowledge it or smile or seem somewhat trained that you are one of their best customers (I was also staying in a suite and that didn't even garner a smile or extra thank you for selecting our hotel). I just stayed at a Hilton in Venice, Italy a couple of weeks earlier and they had my name highlighted on their breakfast check in list so the staff knew I was a diamond member. They greeted me as a diamond member and were extra attentive. I don't need special attention but appreciate it when it is given. At the Waldorf I was treated as just any annoying off the street person. Just doesn't make sense with their brand...I equate the Waldorf with a high level of service. Today was the second visit to the restaurant and while the food was good it took about two hours to get and eat, super slow and we had to ask again for coffee which was forgotten. They say tea and coffee is included but they charged me for cappuccino and water. It is a nice place and the food is good but plan a long time for the service and don't expect much for the gold and diamond member breakfast. I paid an extra 15 euros each day for the drinks. Tomorrow I will try the 25 euro breakfast and see if it is better.
9 years ago
Great spot for breakfast & lunch!! I did the salad and sandwich twice and both days the meal was delicious! read more
23 hours ago
I want to start out by saying the food is amazing and the majority of the service was as well but I'll explain why at the end of this review. This restaurant is clean, spacious, has great lighting and a nice ambiance. All three times I dined I was greeted within moments of arriving and the staff seemed to want to be there. Everyone had great recomendations and I ended up enjoying almost 1/3 of the menu in the four nights I stayed. The Pina Colada was however not amazing and I recommend no one order, it was lacking flavor and it was definitely very small for the price. My visit went downhill two of the three times I dined by the same server ignoring me for more than 25 minutes both times while he broke down the ENTIRE display case in located in the front of the restaurant. He failed to prioritize the fact that I had been seated for more than 1 hour each time and had my plates cleared and had been sitting and waiting for what felt like longer than I had taken to eat. One of the two times he was assisting guests at the counter but he helped upwards of 4 guests and never once came to check on me or bring a check. Two of three times I had to go and stand at the front for him to stop breaking down the display case to get a check. I did notice this happen at least one other guest. read more
7 years ago
Cute place in a great location with windows and views of the street and winter fair but the service is slow and food options for breakfast are limited. The breakfast is good but odd for an American. (Salad, cold cuts and veggies). As a diamond member of the Hilton group which is part of the Waldorf Astoria brand I expected a little bit better breakfast. They have a limited continental breakfast in the Café which is like a cutting board selection or if you prefer a nicer breakfast than you can upgrade to another restaurant for an additional €25. Of course I wanted to try the free option and both days the service was very slow and they didn't offer many items that were listed on the breakfast menu. I had to ask for the fruit and yogurt and juice. It seemed they just didn't have enough staff and were not supporting the staff they had. Our server was sweet but may be new and no one really helped her. I didn't see manager. I'm just used to a higher level of service with the Hilton brand and definitely when you think of Waldorf-Astoria you think of service. This felt more like they couldn't care less if you were staying at the hotel or not. They were confused when they forgot that I was staying at the hotel with the breakfast which was complementary so they offered a different option which wasn't available as a guest of the hotel. They didn't even know I was a diamond member which normally as the highest tier level member of the Hilton group they tend to at least acknowledge it or smile or seem somewhat trained that you are one of their best customers (I was also staying in a suite and that didn't even garner a smile or extra thank you for selecting our hotel). I just stayed at a Hilton in Venice, Italy a couple of weeks earlier and they had my name highlighted on their breakfast check in list so the staff knew I was a diamond member. They greeted me as a diamond member and were extra attentive. I don't need special attention but appreciate it when it is given. At the Waldorf I was treated as just any annoying off the street person. Just doesn't make sense with their brand...I equate the Waldorf with a high level of service. Today was the second visit to the restaurant and while the food was good it took about two hours to get and eat, super slow and we had to ask again for coffee which was forgotten. They say tea and coffee is included but they charged me for cappuccino and water. It is a nice place and the food is good but plan a long time for the service and don't expect much for the gold and diamond member breakfast. I paid an extra 15 euros each day for the drinks. Tomorrow I will try the 25 euro breakfast and see if it is better. read more
It's all day breakfast restaurant. Works out perfect for people who are traveling and want breakfast. I ordered a delicious dish which was chorizo Benedicts. It was served on top of a croissant with mustard and cranberry with chorizo and hollandaise sauce on top. Egg was cooked to perfection and toast was right on point. The croissant was freshly baked and incredibly good. I also ordered freshly squeezed orange juice. Customer service was great and ambiance was nice. read more
10 years ago
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7 years ago
