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ROC Physical Therapy

5.0 (2 reviews)
Closed • 7:00 am - 7:00 pm

Services - ROC Physical Therapy

Physical therapy

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2 years ago

Excellent staff and care. They give you quality time and work on the areas you need help in. Knowledgeable and professional

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5 years ago

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Desert Spine & Sports Physicians

Desert Spine & Sports Physicians

(76 reviews)

I was suffering from a disc/nerve issue, and was able to get an appointment fairly quick…read more Office personnel were great, MA brought me back on time. Naomi Alcock was the provider. She was fantastic. Spent time with me with assessing my issue, and then spent time going over options. Would highly recommend Desert Spine, and Naomi Alcock.

Quite possibly one of the worst bait-and-switch experiences I've ever been a part of. I confirmed…read morewith the office that my procedure would be "covered," and they even framed a "test" injection as an easy next step--while admitting they weren't sure it would help--because, again, "it's covered." Afterward, my insurance paid $23. Then the clinic billed me $800. When I went back to ask them to honor what I was told--or at least work with me on price given their guidance--they refused. I asked about a self-pay option; they said no because my insurance had already paid $23. No flexibility, no ownership, no accountability. From my perspective, this is the definition of a bait-and-switch: reassure the patient about coverage to green-light the visit, deliver a token insurance payment, then dump the real cost on the patient and refuse to make it right. I left feeling misled and out hundreds of dollars for a "test" they weren't confident would help in the first place. Based on my experience, I can't recommend this practice to anyone. If you do go, get every "coverage" assurance in writing, ask for CPT codes up front, and verify directly with your insurer--because the verbal promises I received were worthless. I won't be back.

Moore Physical Therapy - Our Office

Moore Physical Therapy

(13 reviews)

Scott was such a great PT. He genuinely cares about his patients and was so helpful in getting me…read moreready to return to sport. All the PTs are awesome as are the rest of the staff. Everyone is caring, kind, and knowledgeable--it's a great atmosphere while you're going through recovery. 10/10 recommend Moore Physical Therapy and this location for PT!

There are a plethora of physical therapy offices here in the valley. There's no reason to go to…read moreone who isn't meeting your needs. Firstly, the staff at the front desk lie and make it as though you're the fool who got it wrong. You never get the same therapist twice, which makes it so a therapist needs to examine your chart so that they can remember who you are. I came here for my neck and lower back. I've gotten about 3 treatments on my neck so far. However, last week when Ava was going to do traction on my back, I asked her if she would do my neck as well. Her reply was a snippy "well, the order only is for your back, not your neck so we can't treat your neck." Funny thing tho, I've had my neck treated by other therapists at this facility. Now, all of a sudden, my order doesn't indicate my neck? Further, her tone in telling me this, as well as how she spoke with me in describing each exercise I was to do, was as if she were speaking to a toddler and not a grown woman. I've done these exercises many times and don't need to be explained on how to do them. As well, the client is never supervised while doing the exercises. Instead, the therapists are at tithe desk chit chatting and laughing. I called this morning to ask the front desk to please not put me with Ava again and that I was confirming my 12:00 appt for today. When I arrived, it was said to me, "oh no, your appt is at 1:30." We're all going to lunch now. The receptionist lied and told the head therapist that I never mentioned the time! These women don't listen to the clients when they call. It's as tho they're incapable of doing anything other than appointments which is sad. As well, I've informed them on numerous occasions and it's in my chart that I've had one knee replacement and bilateral hip replacements, yet time and time again, they gave me "pivoting" exercises to do, which couldn't be worse for hip replacement. Be extremely careful if you decide to go here. They don't know what they're doing!

Apache Junction Health Center

Apache Junction Health Center

(34 reviews)

This is a 5 star facility…read more We unfortunately had to do a lot of research when my father fell and hit his head... after asking everyone we knew in the business, this facility just kept floating to the top of the list for physical rehab. We were referred to Jolene Nelson who was extremely compassionate, professional and informative. She answered all of our questions including the difficult insurance ones with certainty and clear options. She also followed up while my father was still in the hospital. My brave stepmother decided to aid my father back to health at home - which I am not sure she would do again. With this recent health scare it has become a frequently shared story of my father's. It is amazing how many of his friends have recovered at Apache Junction Healthcare and gave rave reviews. If in the future my family needs help, we know what facility we are using.

I'd give them zero if possible. We placed my father, who has Alzheimer's disease, at Apache…read moreJunction Health Center for a 30-day respite stay while my mother and I recovered from surgeries in January 2026. Unfortunately, our experience was deeply concerning. A formal complaint has been made with ADHS and is under investigation. Despite providing all of his medications upon admission (including detailed instructions), we later discovered that one of his prescribed antidepressants (Sertraline) was never administered during his stay. Multiple staff members contacted us about his severe depression and uncontrollable crying, even suggesting adding new medications--without us realizing he wasn't receiving the one he was already prescribed. Communication was poor. We were told we'd receive follow-up calls from nursing staff and the facility physician, but those calls never came. This left us making critical decisions without accurate information. By the time he was discharged, his mental state had significantly declined and he is still not recovered from this. He was far more withdrawn and cognitively worse than when he arrived. To make matters worse, several of his personal belongings--including hearing aids, eyeglasses, and clothing--were lost. His discharge papers indicated he had no hearing loss/aids, yet the staff admitted they could not locate them. Incredibly frustrating for my dad. The facility was unresponsive in addressing our concerns about my father's medication after discharge. While I was able to get my dad to an audiologist in early February, the VA was not able to provide new hearing aids until mid-March, so my father was affected for about 10 weeks. If you know anything about dementia and hearing, you understand how traumatic this was for all of us. We would strongly urge other families to carefully consider their options before placing a loved one here. I would NEVER recommend this facility. The guilt of placing a loved one with someone beyond family is tough enough, so to have endured the lack of care with this VA-recommended facility is heartbreaking.

ROC Physical Therapy - physicaltherapy - Updated May 2026

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