We fired them. Their website specifically states that during normal maintenance they (see attached website image): "Check for clogs in the drain lines". That statement is a lie. When they failed to check for and thus report and/or correct a drain clog, it caused over $10,000.00 in damages to the walls, ceilings, cabinetry and floors in the space my wife's elderly parents, who are dementia patients, reside in with us, thus causing trip and mold hazards to their, and our, health. When contacted, the Robison Air representative response was they're not plumbers and are therefore not responsible, even though their website claims they check the drain lines. Thus they have zero concern for the safety and wellbeing of my wife's parents and/or us for the damage they caused. The representative did state that he would change the wording on their website to correct their lie, which is meaningless to us after the damages they have cause to our home We questioned our contractor and plumber who examined the damage cause by Robison Air regarding the Robison Air representatives claims as follows: From us: "Robison says the issue is with the "plumbing" and that they only check the condensate lines between the hvac and the "plumbing ". " From them: "Of course they would. That pipe is literally an extension of the condensate line. No one takes responsibility these days. " As a result, we highly do not recommend using Robison Air as they will always blame their failures on anyone and/or anything other than themselves, and obviously do not care for the safety and well being of my wife's elderly parents in their late 80's, as well as my wife of 65 years and myself of 70 years. As they are perfectly willing to deceive the elderly such as us, they will be perfectly willing to deceive anyone, including you. read more

Robison Air - Deceiving web site. - Heating & Air Conditioning/HVAC Near Me - Tulsa, Oklahoma

SUPER service! Our 22-year old downstairs furnace wouldn't produce heat. The technician, Dalton, diagnosed the problem as a common fault on a particular batch of controller boards, got it to work again (at least temporarily) without replacing the expensive board, and explained the likely cause. We elected to defer the permanent fix (board replacement). Now that the cause is identified it can be permanently fixed by possibly repairing the board myself at our convenience, or replacing it if necessary. He arrived when promised and charged a very reasonable price for a service call. I have no idea why Yelp thinks I'm from San Francisco. read more

Our unit's motor overheated as the temperture increased. I called on Wednesday, spoke to Amber. She put us on the schedule for Thursday after 12:00. We were surprised that they fit us in on Wednesday at 4:00. Problem was diagnosed and the part ordered by Thursday at 9:30 The issue was resolved. We could not be more pleased with the professionalism of Marquis and the response by management. read more

The biggest financial mistake I have ever made was buying Trane units from Robison. In four years I have not gotten through a single summer without needing expensive repairs. Their technicians do not seem to be trained and they have been unwilling to take responsibility for their mistakes. Stay away. read more

My AC hasn't worked properly since March, and my heat didn't work before that. After 5 or 6 service calls, during which the techs did nothing but charge me hundreds of dollars just to break my thermostat, they talked me into replacing my unit in May. The new unit, which they charged me about $7000 for, still doesn't cool my house below 80 degrees. It took a third party coming in for them to admit that they just didn't secure my ducts, so I was spending hundreds every month on electricity to cool the bottom of my house. This, along with a faulty water heater, flooded the bottom of my house for months (which they would have noticed if they actually did the service they charged me for) and ruined my almost 100 year old beautiful hardwood floors. They still refuse to even call me back about reconnecting/securing my ducts, almost 2 months later. Stay away from this scam of a company. read more

I can no longer support a company with such dishonest management and business practices. I was charged twice for my furnace to be fixed while it was 27F out because the inept worker they sent out on the weekend couldn't fix it, not did he have the proper parts or knowledge to. Then I was charged hundreds more for another worker to actually fix it with the right parts. Once I realized I had been billed twice for one effective fix Carol explained repeatedly what the bills were for and told me I'm lucky I wasn't charged double for the second billing. With this kind of service and treatment of customers it's a wonder this Micky mouse operation is still in business. read more

This is likely the worst Heat & Air Company in Tulsa It is a travesty what this company has become. I have ben a customer of theirs for since I bought my house 6 years ago. My parents have been customers for over a decade. I should have likely canceled service with them 2-3 years ago. I have been a "Preferred Customer" for 6 years and I imagine that my parents have been so for longer. We were told with that annual fee as being part of being preferred customers and paying them an annual fee we would receive expedited service and biannual checkups on ball units. This preferred member status is scam which allows them collect an annual fee for services that they do not guarantee. Aside from that, the there is no preferred benefit to getting quicker service as a "preferred" customer. First Strike: My first incident with them occurred when the newer of my heat units went out. Robison sent someone out who said that I would need a part that he didn't have on hand. I was told I would be called back in a day or two so that they can return to fix my furnace. Meanwhile, it is below 40 degrees outside and inside my house. Another week goes by without hearing anything. In the meantime, I had to stay in a guest bedroom of a friend for a couple of weeks. Considering all of this, I called back to see what was going on. The office manager, who appears to be inept to manage the scheduling and record management (or complete lack thereof), told me that she showed no record of anyone visiting my home nor did she even have the problem recorded with the furnace. She then quizzed about what the technician looked like. She finally admitted that they sometimes use contracted techs because they don't have enough of their own. I found this odd considering this preferred customer status seems impossible for them to pull off. A second technician was sent out who I assume diagnosed the exact same issue. They did return a week later to correct the issue, however, they did not fix the problematic issue they simply set the furnace to "emergency heat" which it ran on throughout the winter. I assume running on emergency heat for a year is not good for my unit. Second Strike: After doing this annual service of my HVAC unit this summer, the HVAC unit broke within a month of them being there. This unit is 6 years old. Again, they came to fix the unit, but yet again they didn't have the parts. A different technician returned with the parts yet there was no communication between him and thee first technician. It took 3 weeks after making the call to have the HVAC cooling my home in June & July. Third Strike: Fall is upon us and now cold temperatures are coming on fast. I made two phone calls neither of which were answered or returned despite my voicemails. I was never called back. When I did get a hold of them because I called a third time, I was told that they would not be able to provide another technician for another week and a half even though I have "preferred customer" status (which if you haven't figured out by now is a total scam). I have a two-year-old child staying with me this weekend and relied that my "preferred status" would ensure my home was warm and fit for a child. I was explained that now Robison only has two technicians, meaning, they are unable to get anywhere close to delivering the service to a "preferred customer" or any customer in general. After all of this failed service, the office manager who seems to be inept, rude, and unaware of any sort of customer service (even for longtime, loyal customers) explained that she would not return the $69 owed to me for them not providing the service I was contracted to. She still refuses to do this, and not will I post further news, but I will also be filing a complaint with the better business bureau. This company is dying. The technicians don't want to work there because of the abysmal management and administration. The good technicians have been missing for years now...even though I was told they were fired (which is legal to report). Not to mention the awful customer service, the office is not even able to keep proper records of who came to your house, what they did, or the parts needed. IF YOU LIVE IN TULSA OR THE SURROUNDING AREA THAN THIS IS THE LAST COMPANY YOU CALL. CALL ANYONE ELSE. I have now had very positive interactions with other companies who were able to get to my cold home quickly. Not to mention they were competent t enough to keep records and be professional. read more

Very happy with their service! Wish we had gone with them first, instead of just getting a second opinion. The full experience: We had another company (Wortman) service tech come out to do a $75 winter furnace check. He quickly concluded that there was an extreme flame roll and said there was no fix. He said it was dangerous and we shouldn't turn the heat on until we replace the unit asap for a new one (estimate on receipt was $2800). We're big believers in second opinions about large purchases, so we had Robison come out to evaluate the situation. Their tech had a good look at it and determined that there wasn't much wrong at all - just a couple of dirty parts that didn't allow the flame to move correctly, hence exhibiting the flame roll the Wortman tech noticed. He cleaned those parts and now not only is our furnace is working just fine, but we've still got $2800 in our pockets. He also told us that although the Wortman tech said in his notes that he adjusted the gas pressure, it was clear that hadn't happened or was done incorrectly. Go with Robison. They charge a little more, but our experience is that they are either much more knowledgeable and/or honest. They also have a yearly plan for AC and furnace that is very affordable. read more

Unreliable. Company canceled my annual pre-paid maintenance appointment because they did not have enough technicians. It was rescheduled for a week later, but they did not show up at the appointed time. I was supposed to be their first call between 8:30 AM & 9:00 AM. They had me down for 2:00 PM - 5:00 PM, which was the time of the original appointment. I'm sure what they did is change the date of the appointment but not the time. The girl answering the phone (Tracy) could not have cared any less. I guess they don't appreciate a customer that spent more than $10,000 on a system just a few years ago. read more

Called Robison on a Saturday after my son replaced the capacitor and unit would still not operate. They said the wire might be switched on the capacitor. The A/C guy came out on Tuesday morning and spent 5 minutes switching the wire and then charging 79.00 for a diagnostic and 20.00 for labor. This seems very steep to me since there was no diagnostic and minimal time spent actually doing anything. They office lady said I was getting a discount for the service ... wow!! What ever happened to ethical business practice or doing what's right for the customer ... read more