This is certainly not the customer service I expected to receive from Danny Hamilton or Vision Air Services. Truly a big disappointment! I paid extra for the wifi feature and it is now going on 6 months and that option is still not functional. According to Danny, this feature does not work with Apple and Apple is what I have. I invested trust along with a substantial amount of money to get the products and the service I was promised. I was severley let down on both. They promised a professional install with the pipes running out of the back of the home through the attic so there would not be unsightly views from the public side of the home. The installer said that could not be done and I was informed the lines would have to run from the side of the home but they would look fine and not distract from the appearance of the home. Well, if you think a hamster trail on the side of the house is okay, it is not, this is terrible looking and a major distraction to my home. Then there was the leak from the hose being crimped and water ran all over my bed and floors. My floors buckled and my bed headboard is stained. They sent a tech out to find the leak who tracked dirt on my newly carpeted stairs and got in my attic (which he had no business doing since there was no installation done there) and put dirty fingerprints all over the attic access. He couldn't find the source of the leak. I requested they send someone else to find the reason for the leak and they sent him again!!! Finally, after he couldn't figure it out except to widen the hole in the wall (which did not work) they sent Devon. He is an amazing problem solver and found the issue almost right away!!!! Further, to add to my aggravation is the fact the units installed upstairs are almost to the top of the 12' ceilings. I am 5'3", I have to pull my 4 poster king size bed back in my room every time to clean the filter and I have to use a ladder for both because I am too short to reach them with just a step stool. This is very cumbersome carrying a ladder up and down the stairs every month for this maintenance procedure. I have made multiple attempts to resolve these issues but no one will return my calls, even when an attorney called them on my behalf. I have requested Vision Air come and remove everything, make all necessary patches to my walls and refund my money so I can get the products and service from a company who can perform to the necessary professional standards. Still....NO RESPONSE!!!! Strongly discourage using this company for anything.... read more

I've used Vision for the last 3 years and have had exceptional service every single time. They do the maintenance on my unit and now, thanks to the great service, I have them flush my hotwater heater once a year as well. I've always experienced polite and professional when I call and when they're at my home. And these guys wear BOOTIES when they come in my house! read more

On July 21st 2017 it was an extremely hot day in Tulsa and my upstairs AC unit had been struggling for a couple days prior to this day.  I would set the temp at 74 and the thermostat would just keep creeping up to 82 to 84 and just run all day blowing hot recycled air.  Finally I called Vision air and was so excited that someone could come out the same day to fix it. I wish that I had not called them.  The technician ( I think that his name was Brandon) arrived and started to assess the situation. At first he kept telling me that it was most likely the thermostat or that it was just something that happens when it is so hot.  He then proceeded to go outside to look at the unit.  20 minutes later he came back in and said that it just needed to be cleaned out and that there was NO freon in it and that he would fill it up.  AT NO TIME DID HE EVER MENTION TO ME THAT IT MAY HAVE A LEAK OR IF I WANTED TO HAVE HIM TEST IT FOR A LEAK. Now, I don't know about others and how they would respond to this.  However, I do know that if something is supposed to have freon in it and now it does not then there possibly is more an issue than just filling up the AC with Freon.  Now its is 100 degrees outside, 90 degrees in my bedroom with the AC blowing hot air all day.  Why in the heck would I ever deny a test to solve the problem? I was charged $414.00 anyways for this guy to clean debris from my AC unit and fill it up with freon that he probably knew that was not going hold what would be another hundred dollars or two to actually diagnose the problem. Even when I asked him to test that temp of the air blowing out of the vent after he did "his service" he told me that it doesn't matter it is the best it is going to get.  At the end of the service call he told me that I would be sent a receipt for the work done via email.  I never received that email-Still haven't and when I called Vision Air to tell them how displeased I was they told me that I turned down the leak test and thats what they have in their record...I never would have signed off on turning the test down especially when it is 90 degrees in my bedroom and the AC is blowing hot air!  So, either Brandon lied to his company or there was an imaginary conversation that took place that did not include me. So, to make a long story a little bit shorter  I replaced the thermostat with a NEST ( 1 week later) and the company that did it for me immediately were able to tell me that there was a bad coil leak in the unit and that it needed to be replaced which I did and guess what? The Ac unit is working great.  So, I certainly understand that one's persons actions does not represent all and I am not going to say that the intention was to rip me off.  Maybe the technician was having a bad day and wanted to take a shortcut or maybe he was just not very skilled with doing his job efficiently and thoroughly.  None the less he works for the company and represents them so they should be very aware if he needs more training or something. For total transparency, the company did listen to my complaint and did not try to avoid it.  However, they are standing by the fact that I declined the leak test (as their records show) on a piece of paper that I never signed.  Could be really easy for that to be added later I would think.  This review is just based on my own experience with them and I am sure that on a whole they have a fairly decent reputation..at least it seems that way. read more

I would give zero stars if possible. First of all, my appt was "an afternoon appt" and I waited and waited and waited and at 5:35 I received a call from the secretary that the tech was tied up and wouldn't be out today unless I wanted to pay an "after hours" maintenance call price. I did not. They were going to put me on the books for any daytime opening but I didn't hear back until the tech was literally 15 min away. Fine whatever. Fast forward to our conversation: "I need you to add insulation to the condenser cord and call me before you do anything if it needs repairs. Im just paying for the maintenance part right now" I get a call an hour later. The "start capacitor" is broke...done..finished... needs replaced. He cleaned it and then it wouldn't start back up.... Quoted me $400 to replace part and put a pound of Freon in it that "it definitely needed". I said "no just finish the maintenance and I will call you back after I get another quote". I wanted to compare pricing and not just fork over $400. The very next morning 8 AM sharp, I get a call from Vision requesting their $99 maintenance fee. No problem but I never received a receipt OR invoice...Still waiting on that. I call another AC company and they come out 3 days later (this is a vacant home). The fan is off the unit entirely and the motor, I am completely shocked didn't burn up because it was smoking it was so hot. The start capacitor works JUST FINE. In fact the unit was dirty, yes DIRTY, so after the Airco technician cleaned it, he found nothing wrong with it. It didn't even need Freon...It was not even a pound short of Freon....the best part? The Vision tech took my air filter and didn't replace it. So I was out of pocket a $99 maintenance fee plus the charges from the other company, and an air filter that I get to buy? When I tried to call Vision and speak with management, they are so conveniently too busy and I have had to leave several messages. It's a shame that small businesses do business this way. I will never use them or refer friends and family to them. read more

Fast and reasonably priced!!! Have had these guys out twice. First was to install a smart thermometer. I tried several times to install it myself. Each time I failed even more miserably than the time before.... The service man was able to repair the damage I had inflicted and installed the thermometer in 15 minutes! The charges were very reasonable. The second was what turned out to be a blown fuse in my unit. The servicer was able to diagnose the problem and fix it very quickly. read more

excellent pricing and installation recommend this company to everyone david lee williams tulsa