CV did a great job fixing my A/C. He was fast, organized, and kept me updated the whole time. Got…read moreeverything running again just in time for the summer heat. Highly recommend!

Friendly and to the point quick service. Professional and great communication. And amazing . I…read morepray God Blesses this man even more

Well, I have been severely taken advantage of by Kevin, being charged 220.00 for installing a 12.00…read morepart. Nice guy, but if he can justify making $500 per hour over and above his actual cost. Good Luck!

My furnace did not come back on after a 3 hr controlled blackout/brownout. I didn't know who to…read morecall so I went thru Home advisor. Kevin was the first to call. He was able to get the furnace working. Kevin also started my gas fireplace. But after a couple of hours it (the fireplace) went out. All in all he was able to fix both for a service call. He was very professional in doing his job...

Called Custom yesterday around noon after my attempts to fix my AC failed. They said they could…read moreget a Tech to my house same day but Id probably have an After Hours charge. Fine! Gotta do what you gotta do!! House was HOT!! Their Tech Eric showed up around 7pm. He opened up my outside unit, and quickly saw what I had done wrong and in Minutes he saw what I had wired wrong, fixed it and the unit fired right up!! Very satisfied customer!

Beware of this place, they lie and cut corners which caused damage to our home and new unit. We…read morepaid them over $16,000 to install a new HVAC system in our home in January 2021. Chose them based on them being family owned, and Christian based. Was guaranteed it would heat and cool but floors of our home (we have 2 window units in the upper rooms) and was told the price included replacing the old 6" flue (not compatible with new unit and could cause damage to the unit) for a 4" flue per manufacture parameters. They came to our home over 8 or 9 times after installation due to the unit not working correctly and condensation issues in our attic. First, they cut their cost by tapering the 6" flue down to the fit the 4" connection on the new unit. During this process the flue became disconnected, our last inspection of the heating unit shows extensive rust on the heat exchanger, the unit is 4 years old. They installed and programed the thermostats incorrectly, causing the units to run longer than needed and leaving damage to our wall when moving the thermostat. Long story short, I have extensive damage to our home, including mold and mildew growth, electrical damage, water damage throughout several areas of our home and they are refusing to right their wrong. Before we knew how dishonest and incompetent this company was, we also had a water heater installed, which they knocked out an area of drywall (approx 4X5') and never repaired it. They are not family owned; they have been bought out by a company in Texas.

Contacted Larry to get a quote on some minisplits in May of 2024. He was always very responsive and…read moreopen to any questions/concerns that I had throughout our entire process. Initially, I was just 'pleased' with the service that his team provided. The guys were all very courteous, respectful, and cleaned up after themselves. Well, I'm no longer just pleased, I'm ECSTATIC with the service that this company provides! A year after I had the minisplits installed, I tried to use the heating function that was in the seldom used unit. The unit was only blowing cool air, and I was worried about getting hassled by the company for not bringing the issue up sooner. Larry completely understood (or didn't care since he was going to make it right anyway) that I just never ended up using the unit that winter, so I couldn't have known about the issue. Larry sent the techs out, they found that it was out of refrigerant, fixed the issue and everything was up and running again. Until... Someone in the house must've bumped into the unit and caused another leak of refrigerant. We didn't find out until almost two months later. No worries, Larry sends his guys out, they isolate the problem, and got me back up and running. I was just happy with the communication and that my problem was fixed, but then found out that Larry wasn't even charging me for ANY of these additional visits a year after install! Couldn't recommend this company more.

Larry has probably one of the most respectable companies that I've seen or worked with in a while…read moreall of his guys are very knowledgeable and work very hard and put out a very good product in the end. Yes every company has its bad things and it's bad reviews and everything else but above all and everything they do an awesome job of taking care of their customers. I've been in the industry for over a decade now worked for countless companies where I would have to go in and do warranty work for months on calls that nobody could figure out that people sold knowing that nobody at the company probably could figure this out. So you can only imagine how infuriated these customers must have been. So actually for once in a decade quite literally it was nice to actually go into a company and not be bombarded with warranty work that nobody can figure out for months on months with customers that are very fed up and have just paid thousands of dollars for basically nothing.

DuVal Heating and Air Conditioning has been the first company I choose and have encouraged to…read morefriends and family for a few years now regarding any HVAC needs. Whether it's a seasonal tune up or something more complex, Ryan has always been professional and courteous to me and everyone that has had him and his company out for an appointment. He and his team are fast and will make sure that you are pleased with the work performed. He responds in a timely manner and has come out to provide service or checkups at times beyond work hours when there was an issue that couldn't wait. He is knowledgeable and I feel comfortable allowing him to perform work on my HVAC unit knowing it will be getting an honest and thorough examination. He doesn't try to sell you services you don't need, and that goes a long way in helping me trust his work and continue recommending him to others.

Professional, worked with us for payment and installation, tidy, educated us on how to properly…read moremaintain our unit.

I cannot say enough good things about Gary and Oaks Heat and Air. Several years ago they were sent…read moreto me through my home warranty company. Using random companies that are dispatched through American Home Shield can be hit or miss. Gary with Oaks Heat and Air is the best thing that's ever happened to AHS and I will forever request that they are the only HVAC company to step foot in my home. After being lied to over and over by another American Home Shield HVAC company, I instantly called Gary. He came the same day and was honest with me about my issues and even helped me deal with the warranty company to reach a resolution. it is rare for a company to have this good of customer service these days. I feel very comfortable letting Gary and his crew work on my home. Gary goes the extra mile to ensure his customers are satisfied every step of the way.

Kayne performed the semi-annual check of my HVAC system. He changed my filters, checked the…read morecarbon monoxide monitor as well. All of that and he was polite and unobtrusive. My kind of service person. I appreciate True Blue.

Have lived in my house for three years now and when I purchased it in 2020, the two year old Trane…read moreHVAC had True Blues sticker on it. They have been doing the maintenance agreement on it for the last three years. My unit started acting up on July 13, 2023 so so called them out. They said the TXV valve needed to be replaced and charged me $581 in labor to change out a valve that took 2 hrs at the most to change. A few hours went by and I noticed the unit was still not cooling properly so the mechanic came back out and discovered that he didn't put enough coolant in the first time. He added more coolant and then the unit seem to work OK for the next few days, but went right back to struggling to keep the house at 72° and would not drop below 75. Had them back out the third time and this time they blamed it on too much Freon. After adjusting the coolant level later, that day, I noticed that it still was not cooling down to 72°. True Blue refused to come back out and told me to get a second opinion. I would never ever use these guys again. This unit is only 4 1/2 years old and prior to them coming out on July 13 it it always operated efficiently and would shut off quickly for the last three years. Not even sure the TXV valve was bad in the 1st place. I will also tell you that they did a horrible job of coming out to service the unit twice a year because two of their techs tried to get away without taking off the top of the unit and clean the fins from the inside out on the exterior unit. They regularly turn over there techs and the general manager is very rude and just looks for any reason to blame the homeowner instead of standing behind the unit's warranty and taking ownership of the situation. Very unprofessional company. Even their phone personnel are rude and short with you. do yourself a favor and skip over True Blue's phone number. One of the most unprofessional companies I've ever dealt with.

I had Rt 66 heat and air come out to service my AC unit. The guy was a true expert and solved the…read moreissue very quick. I was impressed. Because he was quick to fix the issue, it was covered in the base fee and ended up costing much less than I was quoted from two other big companies. They are my go to HVAC company now.