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    Better Air Duct Cleaning

    5.0 (6 reviews)
    Closed 8:00 am - 5:00 pm

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    Response time

    10 minutes

    Response rate

    100%

    Services - Better Air Duct Cleaning

    Air duct cleaning

    Air duct sanitization

    Home inspection

    2 More Services

    HVAC system repair

    HVAC system maintenance

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    Air Care Services

    Air Care Services

    (2 reviews)

    10/25/18 Cleaning and Inspection…read more This is the third year in a row that we have used Air Care Services to clean and inspect our wood stove and chimney. The first two years of service that we received was exceptional. The technician was clean, knowledgeable, courteous and very respectful or his surroundings. This year was a completely different story. The technician who performed the cleaning and inspection provided very disappointing results. First he tracked mud throughout the house as he made multiple trips in and out of the house. Does by Air Care not provide protection to put on his boots to prevent tracking of mud throughout the house? He did not clean the inside of the stove, nor did he remove the upper plate inside the stove to clean. He made a huge mess of the room where the stove was located, including getting soot on our lightly colored couch. It took my wife 2 1/2 hours to clean up after the technician. He did not correctly install the removable chimney inside the house after cleaning and he didn't install the screws in their original holes, he made new holes. We had "left over" screws on the top of the stove that I had to install and we now have more holes in the stove pipe. The stove pipe was scratched upon removal and replacement and our walls were also dinged up, in which now needs to repainted. When my wife removed the upper plate in the stove to clean she noticed that five (5) of the fire bricks were cracked and damaged and they needed to be replaced. Had a proper inspection been performed, this would have been noted on the evaluation report. My wife did call the office to express her concerns about these issues and with no acknowledgement or even a response from the Air Care Representative. No apology, no excuses, no refund, nothing. I would highly suggest that if you are thinking about using this company to clean and inspect your fireplace or stove, you might want to seriously consider another chimney cleaner, especially if you want a proper inspection done. Todd F

    Terri at Air Care Services has been easy to work with. She keeps on telling me they are busy and…read morehave a lot going on however she has yet tried to rush me off the phone and has yet to forget anything. You can tell that they take their time and ensure everything is taken care of before they move on to the next task at hand, Supper happy with their work and to have crossed paths with Terri and Air Care Services

    Air Assurance Heating, Air Conditioning & Plumbing

    Air Assurance Heating, Air Conditioning & Plumbing

    (37 reviews)

    service request moms called the company we have hired…read morepreviously for maintenancing the air conditioning unit to help resolve a plumbing issue at the house where her brother lives. the drainage system for the two toilets was in a state of complete backup, which was not catastrophic because of his proximity to her house, and the experiences he has with bedpans, but of course, is useful to have working. quality the service was excellent, with the crew of workers arriving quickly, from what i was let to know, and utilizing skill and commitment in the craft of plumbing to navigate the drainage system that connects from the roof through underneath the house. also, when i passed by after walking around the neighborhood, the worker, who we will call tall guy for now, started toward the bin when i'd called for him to open the lid of the recycling bin at the house for me to slam some trash off the street. value too much gas, climbing, and human interaction. tall guy, if you did not get the payment you need, (539) 525-5464. value

    Long-time customer since 2014 (over $15k on a full HVAC system and $5.5k on a minisplit) and this…read moreis the first time I've felt the need to leave a negative review. The technician was professional and courteous. The issue was not the work itself, but the lack of transparency and the lack of response afterward. I asked for a breakdown of parts and labor and whether there were any alternative options or pricing tiers. None were available, and no one could explain the pricing beyond "that's just what it is." The $3,100 charge for a water heater felt high, especially given that I was told there was only one option and no flexibility. I later received a call from the plumbing manager explaining that the higher cost was due to an extended warranty and the use of brass parts, which I appreciated. However, I still never received a clear breakdown or the ability to compare options. I followed up multiple times with management and ownership to share feedback and ask for clarification and never received a response. That lack of engagement is what ultimately led me to post this review. I'm sharing this so others know what to expect: the work itself may be fine, but if you have questions about cost, want to understand what you're paying for, or hope for engagement when concerns are raised, you may not get it. I'll be going elsewhere for plumbing work in the future. The photo attached is of a part that was left in my driveway -- not a major issue by itself, but it added to the overall impression of a rushed and impersonal experience.

    Better Air Duct Cleaning - airductcleaning - Updated May 2026

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