We are absolutely devastated by what happened and feel obligated to share our experience so other…read morefamilies can make an informed decision before purchasing a bird here. We previously purchased a Green Wing Macaw from this shop, so when they had a Blue and Gold Macaw available, we trusted them enough to buy another. We had been visiting this baby since hatch day. They kept her for approximately six months, beginning in February, and during that time we visited her well over 15 times. As the months went by, we became increasingly concerned about how long they were keeping her. It seemed unusually long, and during several visits she appeared frail. We trusted their experience and believed they would never send a sick bird home. About two weeks ago they finally called and said she was ready. We picked her up and brought her into a home that was fully prepared for her. She had her own room-sized cage, constant supervision, and all the love in the world. We are experienced macaw owners and watched her very closely every single day. Exactly one week later, on Tuesday morning, we found her lying on the floor of her cage, unresponsive. My husband sped to the nearest emergency veterinarian while I performed CPR on her the entire drive, praying there was still a chance to save her. There wasn't. The emergency avian veterinarian told us she had a pre-existing illness that had been progressing for quite some time. They explained that even if we had gotten her there immediately, her chance of survival was only about 0 to 2 percent because the disease had advanced too far. Hearing those words completely shattered us. The hardest part is knowing we only had this beautiful bird for seven days after the shop had cared for her for roughly six months. We cannot say what they knew, but based on what the emergency veterinarian told us, we are left with serious questions about how a bird suffering from such a significant illness was released as healthy. Since her passing, we have reached out to the shop looking for answers. Our texts have gone unanswered, and we have been completely avoided. That lack of communication has made an already heartbreaking situation even worse. We waited six months for this bird. We visited her constantly. We prepared everything for her arrival. Instead of decades together, we got seven days before having to perform CPR on a macaw we already considered part of our family. If you decide to purchase a bird from this shop, please protect yourself and the bird. Request complete veterinary records, ask about disease testing, and have the bird examined by an independent avian veterinarian immediately before or after bringing it home. Do not rely solely on verbal reassurance. We would never wish this experience on anyone. Losing a companion animal is heartbreaking enough. Losing one after only a week because of what an emergency veterinarian described as a long-standing illness is something we will never forget.

I recently had a cockatiel land on me while out walking. I've owned birds in the past and knew…read moreenough to tell that this bird belonged to someone. I wanted the owners to have a chance at getting their bird back so I posted on many sites that it was found. While I could not keep the bird or feed it, the Exotic Bird House offered to keep the bird until the owner picked it up. They were lifesavers!!!

I had written a review back in 2019 that was not favorable for the Aviary when they were in Cauley…read moreSquare. After visiting their new location (which is really the pre-Cauley Square location), I am happy to say I have a completely different impression of the store. I went there to buy some supplies for my bird and took the opportunity to look around. They have numerous cages outdoors in their gardens with various types of birds which were not for sale. In the nursery they had a great variety of birds ranging from budgies to parrots. Their cage room had a large variety of cages and stands. They also have a big variety of toys, foods, and supplies for birds of all sizes. The location was clean and employees were extremely helpful. I will definitely be back.

They are the best, full of knowledge, and all the birds they sell are very well taken care of. I…read morehighly recommend them if you are considering a pet bird.

I went for the first time. I went out of my are do to the…read moreratings of the store. I was pleasantly surprised of the Selections of birds they had. Not only are they clean, but they have healthy birds. Thank you for the service and care you had in selecting the birds I wanted I bought 4 beautiful finches. I will definitely I will be going again for what I need for my beautiful birds. Fui por primera vez. Salí de mi casa debido a las calificaciones de la tienda. Me sorprendió gratamente la selección de pájaros que tenían. No solo están limpios, sino que tienen aves saludables. Gracias por el servicio y cuidado que tuvieron en la selección de las aves que quería compré 4 hermosos pinzones. Definitivamente voy a ir de nuevo por lo que necesito para mis hermosos pájaros.

We purchased an Indian Ringneck parrot from this store, and not long after bringing him home, he…read morebegan developing serious neurological symptoms. After months of veterinary visits, extensive testing, and approximately $1,500 spent on diagnostics, our avian specialist diagnosed him with Avian Bornavirus (PDD). We are now facing the heartbreaking decision of euthanasia because his condition has become irreversible. According to our avian veterinarian, this virus is transmitted from bird to bird and has a long incubation period, meaning infected birds can appear healthy for months before showing symptoms. What has been even more disappointing is the store's response. Despite providing veterinary records and attempting to resolve this matter directly, the store has refused to take responsibility or offer any meaningful assistance. Our family, especially our three children, is devastated. We hope our experience encourages prospective buyers to ask detailed questions about health screening and testing before purchasing a bird. We cannot recommend this store based on our experience.

Our next summer adventure with kids take us to Petgrove located in Kendall with a rating of 5.0 and…read moremore than 150 reviews this place is perfect for children sharing amazing experience with birds. This place is a perfect concept because today's children no longer interact with anything except electronic devices, nothing living. The employee gave us the opportunity for that contact; we all witnessed something unforgettable: the tropical colors of the parrots' feathers, some of which spoke in their own way. Turtles and rabbits made our visit a pleasant experience. Thank you for everything.

Lui Iliev 11 reviews·1 photo…read morejust now New Hi everyone. This review involves nothing personal and mainly is focused on reputation, responsibility and care towards customers . I bought a bird ( Indian ring neck) from Sergio less than 3 months ago. Since I already have experience and knowledge about ring neck didn't panic if the bird will get better right away and accommodate towards the surroundings and circumstances factors. The bird died less than 3 months after I got it. Since the first days the parrot was very quiet ,and not making any progress such as vocalizing, curiosity, being playful, getting familiar with surroundings. I was sold a sick ill bird. This is a fact. Contacted Sergio and he never took any responsibility or accounting for the condition of the bird . He barely responds and he ignored most of the calls or msgs. Appearantely as he claims I should have gotten a veterinary diagnosis ( obduction report) so he can assure himself that the bird was actually sick. That's a total Nonsense.. He doesn't care about returning or primary customers. . Zero consideration and attitude that he can take it to some banana republic. Wouldn't buy bird from this store . Terrible experience that doesn't deserve even a drive to the store. Don't buy from here.

Amazing service and location. Super clean and the birds were kept in good conditions. The lady was…read morevery knowledgeable and friendly. She allowed us to interact with the birds and answered any questions we had. I bought two love birds three weeks ago and they've grown so fast and beautifully. Definitely recommend this store. I had a great experience. Good and fair prices.

Un lugar excelente para quienes amamos a las aves. La tienda tiene una gran variedad de…read moresuplementos, alimentos especializados y accesorios de calidad, todo pensado para el bienestar de las mascotas aladas. Lo que más destaco es la asesoría: el personal realmente sabe del tema y se toma el tiempo de explicar qué necesita cada ave según su especie y condición. Se nota que aquí no se trata solo de vender, sino de cuidar la salud y felicidad de los animales. Muy recomendable para cualquier dueño responsable que busque lo mejor para sus aves

I was in the mood to buy a bird on a Sunday afternoon & discovered this little spot on 8th Street…read morethat readily provided just that. While other pet stores offer a supplies and pets of all kinds; this spot is "the bird spot" as they exclusively deal with birds only. It's not large but it's got a little bit of everything you need to get by. You won't find the fancy millennial pet goods but they cover the basics quite well. When I walked in, I scoped out the back and spotted a few bright Lutino Budgies in the same cage as the Australian Parakeets. I chose the brightest one and when he went to grab him, the bird flew all around the store becoming quite the challenge to capture. The owner was patient and retrieved him calmly as he talked to me about the kind of bird he was and what his tendencies would be like. These are the small businesses that really give Miami that grit that we all can relate to as the heartbeat behind it all. The prices are fair and the hours are extremely welcoming. While they don't carry exotic breeds or a plethora of toys and treats, they still earn a great rating in my book and for that-I recommend it for those bird ppl who want a stop for necessary bird-affiliated purchases.

Pues dice que el negocio abre los domingos a las 12 estuve hoy ahí y como 3 gente esperando que…read moreabriera nunca abrió eso está muy mal engañar los clientes, o no actualizar las horas de el negocio

Charlie, the owner of The Birdhouse. He is extremely knowledgeable about birds. My bird was sick…read moreand needed daily injections. I was afraid to administer these injections myself. My avian vet, who is an hr away, suggested that I go to the Birdhouse to see if Charlie could help me give my bird his injections. Charlie helped me and refused to charge me. Charlie's knowledge and love of birds was very impressive. Yes, there is parrot dust in his store. He does have a large selection of birds, and it is hard to control parrot dust with such a large selection of birds in a small store. It just takes a few large birds flapping their wings, and you have dust. If you are looking to purchase a parrot The Birdhouse is a good place to go.

Such a sweet place, Amazing knowledge and customer service. Thank you for all the help and making…read moreus feel at home !

En toda la Florida no existe un mejor Petshop que esté. La limpieza que tiene este Petshop no la…read moretiene ninguno. Voy semanalmente a ver la gran selección de aves que tienen y a comprarle comida a los que tengo yo en casa y nunca he notado ningún mal olor ni nada. Los animalitos todos están bien cuidados.... Y el servicio excelente....

Great place. Friendly, family, beautiful birds. Caring pple just the small bird store to go to.read more

El trato super excellent la verdad . Siempre me ayudan en todo gracias. Todo siempre esta fresco…read morelimpio y bonito

This store may be small and closes early evening but it is a small business that needs our support…read more They have been open for four years according to the owner and he does a split shift with his wife. He was extremely nice and helpful and I can see he is working hard to stock his customers needs. If you go in there for something and he doesn't have it, he will try to stock it for your future purchase. He went the extra mile to show me his birds and even found some birds calls on the internet. I mostly saw fish and birds items and he also had some cute puppies. My four is not for the size of the store but for the service he gave me.

The best pet shop in all of miami he went above and beyond to make sure we got the best possible…read morebird for us and even when we had concerns the shop was always there to help us and take care of our concerns highly recommended!!

Avoid at all costs - Unhealthy bird, terrible shipping, and zero customer service…read more I am writing this review to warn others about my terrible experience with PetVous / Our Pet Stars this business and Sergio Camacho who sold me a sick golden conure in the fall of 2023. For $5500, I would expect a healthy bird and proper shipping procedures. Unfortunately, that was not the case. The bird arrived after over 12 hours in transit with no food or water. It was clearly unhealthy upon arrival and died tragically just 5 months later. On top of the initial neglect, Sergio Camacho offered no customer service or support after the bird passed away. This complete lack of care and disregard for the animal's well-being is appalling. Save yourself the heartache and financial loss. Do not buy from this business!