We are absolutely devastated by what happened and feel obligated to share our experience so other…read morefamilies can make an informed decision before purchasing a bird here. We previously purchased a Green Wing Macaw from this shop, so when they had a Blue and Gold Macaw available, we trusted them enough to buy another. We had been visiting this baby since hatch day. They kept her for approximately six months, beginning in February, and during that time we visited her well over 15 times. As the months went by, we became increasingly concerned about how long they were keeping her. It seemed unusually long, and during several visits she appeared frail. We trusted their experience and believed they would never send a sick bird home. About two weeks ago they finally called and said she was ready. We picked her up and brought her into a home that was fully prepared for her. She had her own room-sized cage, constant supervision, and all the love in the world. We are experienced macaw owners and watched her very closely every single day. Exactly one week later, on Tuesday morning, we found her lying on the floor of her cage, unresponsive. My husband sped to the nearest emergency veterinarian while I performed CPR on her the entire drive, praying there was still a chance to save her. There wasn't. The emergency avian veterinarian told us she had a pre-existing illness that had been progressing for quite some time. They explained that even if we had gotten her there immediately, her chance of survival was only about 0 to 2 percent because the disease had advanced too far. Hearing those words completely shattered us. The hardest part is knowing we only had this beautiful bird for seven days after the shop had cared for her for roughly six months. We cannot say what they knew, but based on what the emergency veterinarian told us, we are left with serious questions about how a bird suffering from such a significant illness was released as healthy. Since her passing, we have reached out to the shop looking for answers. Our texts have gone unanswered, and we have been completely avoided. That lack of communication has made an already heartbreaking situation even worse. We waited six months for this bird. We visited her constantly. We prepared everything for her arrival. Instead of decades together, we got seven days before having to perform CPR on a macaw we already considered part of our family. If you decide to purchase a bird from this shop, please protect yourself and the bird. Request complete veterinary records, ask about disease testing, and have the bird examined by an independent avian veterinarian immediately before or after bringing it home. Do not rely solely on verbal reassurance. We would never wish this experience on anyone. Losing a companion animal is heartbreaking enough. Losing one after only a week because of what an emergency veterinarian described as a long-standing illness is something we will never forget.

I recently had a cockatiel land on me while out walking. I've owned birds in the past and knew…read moreenough to tell that this bird belonged to someone. I wanted the owners to have a chance at getting their bird back so I posted on many sites that it was found. While I could not keep the bird or feed it, the Exotic Bird House offered to keep the bird until the owner picked it up. They were lifesavers!!!

I walked into this pet supermarket to buy some cat food and I was greeted by Christian, possibly…read morethe nicest SA I've encountered in a while. He asked me if I was looking for anything in particular or if I needed help and I kindly told him no and continued to the cat food aisle. I then decided to look for a toy for my pup which was the area Christian was near when I first walked in. He immediately asked if I was looking for a toy for my dog and continued to ask me questions to help me find the best toy possible given my dog's preferences (yes, my dog is particular about the toys that she finds entertaining). I was really impressed by how knowledgable he was on all the products and you could tell he really enjoyed helping me. What was even more inspiring is that he seemed to be young (based off appearance) and I rarely find young employees working in retail who go out of their way to help a customer. I believe it's just as important to acknowledge stellar customer service as it is a good product and this review is solely for Christian. You're exactly the kind of employee every Pet Supermarket manager could hope to have.

I love this place the staff all are super cool and chill knowledgeable and my girl V. man she is…read morethe star of the show whenever I come to purchase fish and she's there I know it's about to be an experience btw V that gourami and those zebra danios are all doing super great in my tank thanks for the help you guys over at pet supermarket

Literally has chickens in small cages with no food and water in 100 degree heat. Currently calling…read moreto report animal abuse. Owner currently trying to put the chickens in a cardboard box because he was confronted.

From the owner: Estamos tratando de que cada cliente se quede con nosotros, nos aseguramos de que se sienta lo más…read morecomplacido posible y que cada mascota encuentre su dueño indicado

I bought fish here about 3-4 years ago. At that time, they had many kinds of goldfish, both small…read moreand large, and many other fish as well. Yesterday I visited again because I really like goldfish, but there were not as many as before. I'm not sure if they were sold out or if they just did not have many in stock. I was a little disappointed because I drove a long distance to come here. The service was very good. One young female staff member took great care of us and spoke very kindly. Even though the weather was very hot, she still helped us for quite a long time with a good attitude. The prices have increased compared to before. A few years ago, I bought fish for around $15-20, but now similar fish cost around $40-45. However, compared to general pet stores, the prices are still much cheaper. One more nice thing is that they also have many kinds of aquatic plants available.

Never been anywhere quite like this, it was such a cool experience getting to feed the massive cat…read morefish and getting some lovely guppies and plants that I can't find locally. Definitely recommend!

overpriced as hell .I ended up paying 4100 or 4800 i don't even know for a mini poodle and after…read morereading the reviews i hope she is healthy .

Came by on July 31st 2026 at 8pm, and the dogs were either sick, malnourished, or eating their…read morefeces. I'll tell you straight up: don't buy these dogs.

When I look for a vet, I look for knowledge, empathy, experience, schedule, costs, etc. Dr…read more Talavera exceeded all expectations during a very stressful time and I am so thankful for her and her team. Backstory, I had a rescued sugarglider who was not doing well at all. Took him to another veterinarian last week. Charged tons of $ and my sugarglider was not improving. I called this other vet every day for 5 days and could not get an appointment nor a call back for further help. Desperate, I showed up at Avian & Exotic Animal Medical Center. I explained all the symptoms my lil guy was experiencing and the team here went into IMMEDIATE action. My husband and I quickly realized the difference in care our lil baby was about to experience. I regret we didn't find Dr. Talavera sooner. Dr. Talavera went above and beyond in trying to save my baby. She immediately performed all tests and did a thorough examination. She performed an examination that the other vet did not and so in turn, she was able to accurately diagnose and treat my babies conditions. Thank you for everything. Your compassion and empathy has brought us so much comfort. Y'all are angels and we appreciate you so much.

I came in with my 25 yr old Senegal parrot very worried and upset. Before I could even see the vet…read morethe office lady asked me to approve tests and expenses and Pay In Advance No chance to speak to vet first!! The bill for one visit 640$ Money came first... To make a follow up $109 and pay in advance Eventually my sweet bird passed away . I took her to Claws and paws where the treatment was much more humane.

Conveniently located pet shop with a wide variety of pet foods although not the one that my dog is…read moreused to. The rabbits and other animals their a pair well kept. Nice variety of tropical fish. The real stand about about this place is the staff. They are absolutely wonderful. Not like the large chains that have impersonal staff, the people working here were genuinely interested in what I was looking for and how they could help me. Even after I completed my purchase, they showed me some free samples that were appropriate for my puppy. I really like this place and although it is not nearby my home it is nearby restaurants that I frequent so I will be stopping in now and then mostly because they make me feel like a valued customer.

I just want to commend this store for answering their calls!! I called them after attempting to…read morecommunicate with both the Petco and PetSmart in my area and neither one of the stores would answer, I was left on hold listening to a recording or redirected to leave a message after a lengthy wait. This Pet Supermarket immediately answered with a live person to respond to a simple question regarding availability of a particular dog food I needed for my dogs. Every time I have visited this store the service has been spot on!! Polite, professional and willing to assist me. I highly recommend this business.

The store has a helpful staff, good variety of puppies, friendly personnel and good atmosphere…read more Javier and Reina did a great job helping me find a new member to the family!

I felt compelled to share my experience so that prospective puppy buyers can make an informed…read moredecision. I purchased a Shih Tzu puppy from Forever Love Puppies and, like many new pet owners, was excited to welcome him into my family. Shortly after bringing him home, however, my veterinarian diagnosed him with coccidia, an intestinal parasite that required treatment. Fortunately, he is responding well to medication and is expected to make a full recovery. He is now a beloved member of my family, and my concern has never been with him. My concern is with the circumstances surrounding his health at such a young age and the support provided after the sale. As I began researching further, I learned information that raised additional concerns regarding the sourcing and care of puppies sold through this business. I reviewed the breeder information included with my puppy's paperwork and read accounts from other customers describing health issues with their puppies. Some reviews reported serious illnesses and, in heartbreaking cases, the loss of their pets shortly after purchase. While I cannot personally verify every review I encountered, the similarities among multiple customer experiences caused me significant concern and prompted me to look more closely into where these puppies originate. One aspect of my experience that was particularly disappointing involved communication after the purchase. After my puppy was diagnosed and began treatment, I responded to follow-up text messages from Forever Love Puppies and provided updates regarding his condition. As a new puppy owner dealing with an unexpected health issue, I was hoping for guidance, clarification, or even acknowledgment of my concerns. Instead, I received little response beyond a recommendation to take my puppy to a different veterinary partner. I also learned from the veterinarian's office that the veterinary practice previously associated with Forever Love Puppies was no longer working with the company. This information was shared with me by the veterinary office rather than by Forever Love Puppies. As a customer already dealing with a sick puppy, I found it concerning that such a significant change was not communicated directly. While I cannot speak to the reasons behind the change in veterinary partnerships, the lack of transparency and communication contributed to my overall concerns about the level of support provided after the sale. What was especially troubling to me was realizing that many buyers, including myself, may assume that purchasing from a retail puppy seller means the puppy has come from a carefully screened and reputable breeding program. Looking back, I wish I had conducted more extensive research beforehand and asked additional questions regarding the breeder, health guarantees, veterinary records, and breeding conditions. To be clear, my puppy is doing well today because he has received prompt veterinary treatment, ongoing care, and a great deal of love. However, no new pet owner should have to begin their journey with a preventable health concern while simultaneously struggling to obtain meaningful support from the seller. For anyone considering purchasing a puppy from this business, I strongly encourage you to conduct thorough research, request complete breeder information, obtain all available health records, and schedule an independent veterinary examination immediately after bringing your puppy home. Ask detailed questions and do not hesitate to seek additional documentation before making a decision. A puppy is not simply a purchase, it is a long-term commitment and a member of the family. My hope is that sharing my experience will help others ask important questions, make informed decisions, and ensure that every puppy receives the healthy start in life that it deserves.

If I can leave negative stars I would... They didn't have my Husky's dog food so I had to settle…read morefor something similar. I have a big dog, so I come here often, and always buy the biggest packets of food. There was even dog poop on the aisle. I have been a member since 2004 and lately this store always disappoints. I noticed a lot of employee turnover since there is always a new face greeting me. I hope Corporate reads this (there ship is sinking) because as a business owner myself; this is symptoms of a bad manager. So how many good employees must vanish before proper adjustments?

WORST ANIMAL CONDITIONS EVER!!! Turtle was in the worst habitat ever, no ledge to come up to dry to…read moreavoid shell rot, no water heater to keep them warm, no heat bulb to bask on, FULL of dead feeders with extremely high ammonia and nitrite.. fish tanks full of algae, reptiles with wrong temperatures and humidity levels, bird water dish right under the perch so the bowl was full of dissolved feces, just horrible and cruel... I asked the employee and his response was "we just got the animals yesterday" that answer has nothing to do with the animals habitat state.. they should close shop, or get new employees, cause they all messing up! They need to hire more responsible employees, people that care, I left the store crying over how bad these animals are, someone should do something about this

Love love love this place! We got a toy aussie from here and she's amazing. :)…read more Service was great and process was easy to do.

PUPPY MILL NOTICE - BREEDER INFO AND CHARGES BELOW: PATRICIA…read moreROWE - 10791 ORIAN ROAD SHERIDAN, MO 64486 - Public records https://www.humaneworld.org/sites/default/files/docs/101-problem-puppy-mills.pdf (PAGE 18) LUIS GONZALEZ- 22111 DAWN DRIVE MILAN, MO 63556 - Public records https://www.humaneworld.org/sites/default/files/docs/HSUS_Horrible-Hundred-2023.pdf (PAGE 13) Both of these breeders have failed USDA inspection reports; showing multiple problems at Rowe's Family Kennel, including excessive accumulations of feces, dogs outside in the cold in January, and dirty food. At Breeder Luis Gonzalez's location a puppy was found "lethargic and cold to the touch," another dog was underweight with his ribs and spine showing; the facility had over 500 dogs." I am beyond outraged by the inhumane and negligent treatment of these animals at Forever Love Puppies in Pembroke Park. We purchased two puppies: a 3-month-old Chihuahua and a 2-month-old Pomeranian. They came home sick. No family should ever experience the fear and financial burden of bringing home a puppy only to find out it is already ill. The so-called "complimentary" veterinary visit that this store "gifts" buyers to use is completely misleading. Our puppies were never examined by a veterinarian, yet we were assured by a staff assistant that they were "perfect" without any tests or physical examination. Side note on this fraud of a clinic: When I walked out of the examination room, there was a dead dog on the bench next to a lady in the waiting room. Such a level of unprofessionalism or disrespect is unbelievable. The attendant called someone to "come get the body". Didn't offer a room for the lady to grieve and choose the urn made her pay and choose in front of everyone with her dead dog on the bench behind her. Days later, our Chihuahua puppy ended up in the emergency room severely dehydrated with signs of Ataxia, a neurological symptom. The result? Over $1,200 in emergency veterinary bills and weeks of emotional distress, all of which could have been avoided with proper care and honest medical screening. We were told that a simple fecal test would have immediately detected Giardia. That basic test was never performed, even though the paperwork states otherwise. We took our boys to our private veterinarian, and both were diagnosed with Giardia. Even more disturbing is the breeder listed on our paperwork. A quick search reveals serious public concerns tied to this breeder. When we looked up the address ourselves using publicly available satellite imagery, the location appears to be a barn-like structure with no visible evidence of adequate shelter or proper housing facilities. At the time, temperatures were around 32 degrees. The thought of vulnerable puppies being housed and possibly transported in those conditions is horrifying. The fact that this store continues to source from breeders surrounded by red flags demonstrates either a shocking lack of due diligence or a complete disregard for animal welfare and consumer protection. There is also a publicly available news report involving the owner's son, Larry Master, which every potential buyer should watch before considering a purchase. Reports and documentation show that puppies are transported in freezing temperatures, with hundreds crammed into trucks and distributed to pet stores across the country. These are living, breathing animals, not merchandise, not inventory, not commodities. This entire experience was irresponsible, unethical, and deeply disturbing. If you care about animal welfare, please do your research. Seek out truly reputable, transparent breeders or consider adoption. No puppy deserves to suffer for the sake of profit, and no family deserves to bring home heartbreak instead of joy. https://www.miaminewtimes.com/news/lawsuits-forever-love-puppies-accused-of-selling-sick-dogs-11711531/