It concerns me that there are negative reviews below for Dr. Schraffran which are valid, yet there is no change in her attitude or behavior. I decided to bypass her lack of warmth looking for her good doctor side, but I will not see her again, because for one, she works too very fast. She injects lidocaine and immediately cuts for a biopsy and while cutting last appoint, asked me if I felt any pain. Best if she would be compassionate toward the patient, tell what she is going to do, slow down, and explain. The other irritant: I saw her several months ago. I told her that I have sores at the nape of my neck and without looking at the sores, she said, "It is from sweat." Four months later, the other day, I went to see Dr. Natsis for this problem and she took a biopsy and I am waiting for lab results. I told her why I will not see Dr. Schraffran again, and I probably made her angry at me, she did not seem to receive my information well. I am going to look for another dermatologist. Why do doctors often treat patients as a code number to bill rather than as a patient in need of kindness, diagnosis, info for follow up and prognosis. I sense tension in the office as well, a lack of ease with front staff, and yet they are very nice and accommodating. After seeing Dr. Natsis, one of the medical assistants handed me an after-care sheet for the area biopsied and when I asked a question, she said "It's on the sheet." I feel Dr. Natsis could also have been more informative and helped with prognosis and what to do with the remaining sores that were not cut off for the biopsy. I asked Dr. Natsis when she wants to see me again, and she said in 6 months! I still have the same problem with the remaining sores that were not cut off for biopsy and I am to wait another 6 months! This is unacceptable and cruel. read more

Type of care is superior. Clean offices. At LaPeer and Wilshire. Everyone in the office is mega polite. And... I've seen two other dermatologists here who were fabulous. read more

I just had 2 visits with Dr. Schaffran- both amazing! In the medical world- it feels harder than not to find a Dr. who is present and willing to listen...actually listen. Dr. Schaffran did just that! I had brought up a concern I had (that another dr brushed off) and was quick to address it and schedule a follow up to do a procedure. I am horrible with needles and anything of that sort, but Dr. Schaffran made me feel comfortable, less anxious and made sure I did not feel a thing! I was so impressed and so excited to know this is a Dr. I get to see yearly! I highly recommend her - even for just your yearly skin check ups! read more

I've been going to Dr. Schaffran for many years and I would highly recommend her! She's very caring and gentle in her approach. She asks questions and listens! read more

Robin Schaffran MD is WONDERFUL! I totally recommend her! She is professional, patient, kind, and very knowledgeable! She takes patients soon after arrival so minimal wait time! Highly recommend her! read more

The appointment lasted less then 10min,and dr.Schaffran did not give us a chance to ask any question.She just cut the blister on my wife's leg and took a sample(culture) for analysis.She promised to give us a call about result.Then she left the room and promised to come back.She's never come back and never called us about the test result.After some waiting the young lady came in the room without introducing herself and handed over the paper prescriptions.One of the medicine was a remedy for insect bites, which has nothing to do with my wife's skin diseases.My wife takes chemotherapy and all dermatologists told her before that this is side effect of chemo. Dr. Schaffran should be ashamed to behave like this towards an old women, who dies of cancer. read more

I would not give this review even one star. This is a dermatologist in a practice where my family had been seeing doctors Rose and Harry Saperstein, beginning 60 years ago. I had been seeing a wonderful doctor there, Dr. Gottlieb, who retired. So, I decided to see Dr. Schaffran. This was a highly abusive and unprofessional experience. The doctor did not let me speak more than two sentences, and was entirely focused on getting out of the room. She was supposed to be looking for any unusual nodules on my skin, and did not spend more than 15 seconds, looking at me from head to toe. If I started to ask a question, she interrupted me and headed for the door. I tried to tell her that I had previously had skin cancer removed and was especially concerned. She obviously never reviewed my chart, and had no interest in what I was saying. Without explanation, she removed one skin nodule and never warned of the process of a painful shot and subsequent scraping. I don't think she spent more than 10 seconds doing this. She walked in the room, knowing she had a total of 45 seconds before she had to run out the door. I am a senior adult and I deserve an adequate skin exam as recommended once yearly. I wrote to Dr. Sapperstein about my experience and never received a response. I do not see Dr. Sapperstein for my ongoing care because I don't have 2 to 4 hours to wait for a 15 minute appointment. However, both Dr. Harry Sapperstein and Dr. Rose Sapperstein were very kind and very thorough. Dr. Robin Schaffran should not be practicing medicine. She should not be in the presence of patients who are looking to avoid a life-threatening issue. She lacks the professionalism, the empathy, and the ethics. read more

I absolutely LOVE dr Schaffran and everyone at the office. They always squeeze me in when I need. Dr Schaffran is so caring and wonderful everytime I go is a pleasant experience read more

LOVE Dr. Schaffran! She's super sweet and really knows what she's doing with regard to acne. She's told me that no Accutane patient of hers has had acne recur afterward - they've all been successful - and I've found this to be true. The office has been great with appointments. It took me a long time to find a dermatologist that I like and can trust in the LA area and I've finally found one. 10/10 RECOMMEND! read more

PLEASE BE WARNED: Dr. Schaffran is careless and MISDIAGNOSED my shingles (and it's even more disturbing per other reviews, that this was not the first time she did that!)....While I understand doctors make mistakes, she committed the cardinal sin of not listening to the patient and in being so negligent in making a hasty diagnosis....I came in with bumps on my back thigh that she quickly wrote off as being bug bites, even though I tried (in vain) to explain that that could not be the case given the pain I was experiencing. She sent me home and I suffered for days without proper treatment. I am truly surprised that the talented Dr. Saperstein would allow someone so incompetent into his practice. It sounds like there is an consistent theme if you read other reviews of her not taking the time for her patients. read more

I tried to ignore the (negative) Yelp reviews as my boyfriend is a patient of Dr. Shaffran. Although after my experience, he won't be anymore. I don't need my doctor to be friendly, or to be my best friend. Dr.Shaffran was friendly enough & pleasant. But what I do expect is that my doctor take the necessary time to assess my body, my conditions, and to give me solutions (options!) of what I can do about it. And THAT Dr. Shaffran did not do at all. It was my first visit to Dr.Shaffran and I went for a skin irritation and while she was able to quickly figure out what is was due to (simple prognostic), she rushed through the rest of the visit. I had her check my moles while I was there, and she ended up removing a mole without even asking me if I wanted to! I DID NOT need that mole removed. That was not the goal of the visit that day and since I don't currently have insurance, it was definitely not the time to do so (I'm starting a new job in a few weeks & my insurance will kick in then - it could have waited!). Dr.Shaffran did not seem present with me, wasn't really listening, and ended up leaving the room not to return, while I still had some questions and concerns. I was in there for 5 minutes MAX, and it ended up costing me over $500!! To make matters worse when I took Dr. Shaffran's prescription to the pharmacy, what she had prescribed costs $400! Again: why would you prescribe something SO expensive to a patient who doesn't have insurance (and you know it)?! Especially when there's an over-the counter option for $20... Overall: one of the worse medical experiences I've had. I find it so upsetting to be treated like cattle (sorry cows!) in a factory. Dr. Shaffran seems to have forgotten the "CARE" in Health Care. She is running a business with clients (forgetting we're patients). The goal seems to be to get as many people in & out of that office: regardless if their prognostic is complete and right for them. This is my HEALTH, this my BODY. I'm a PERSON. Don't treat me like an automated machine. read more

I've been seeing Dr. Schaffran for a few years. She's always been friendly & answered any/all of my skin questions. She's smart, quick and makes things relatively painless. It's easy to get appointments, there are early morning appts & there's usually not much of a wait, all of which are rare at a doctor's office. I recommend her to friends all the time. read more

The physicians office is highly unprofessional. There seems to be a lack of coordination among the staff with regard to discussing matters relating to the patients. I was overbilled by the staff and the physician misrepresented the charges when I went in to discuss them. When contacted about the issue, the physician denied the incident occurred and noted that they "would not" do that. Unfortunately, people make mistakes, however, for someone to say that there is no way they would have made a mistake is highly concerning, especially from a medical professional. Fortunately this was a billing and not a medical manner. I will not be returning. read more

I've been going to Dr. Schaffran for several years and have found her to be incredibly professional and efficient. She may not spend an inordinate amount of time with every patient, but she tends to keep to her appointment times (which means very little of my time is spent in her waiting room)--and let's face it, I don't want to spend all day with her anyway, I just want her opinion and a diagnosis. Also, she offers early morning appointments for those of us who have to be at work. read more

Dr Schraffran is an excellent doctor. She has always listens carefully to any issues I am having and her diagnosis has always been spot on. Besides that, she is friendly and reassuring. I highly recommend her. read more

I'm surprised to see so many bad reviews! Dr. Schaffran has always been friendly and attentive on my visits. I've been going for years to manage my acne, and she always asks how things are going, checks my skin, notes my condition, and provides options. Sure, she's not super touchy feely, but I've had my tearful moments (acne, man) and she has always related and offered reassuring advice. She's definitely a "buck up, kiddo" type of person, but that works for me. We have a good rapport, and the way I see it is we both value one another's time. She handles business quickly, and that keeps the waiting times to a minimum. Minus one star for Dr. Schaffran's assistant who can definitely be less than helpful. read more

Dr. Schaffran is one of the kindest and most skilled dermatologists I have ever had the privilege to meet. Every time I have gone in, she has been efficient and thorough with her treatment. I have never felt rushed and she has often taken extra time to make sure I was properly taken care. I couple times I have been given same day appointments for time sensitive issues and I couldn't be more grateful to her and the team for their thoughtfulness and sensitivity. Thanks Dr. S! read more

I was seen by Dr. Schaffran twice and did not get a thorough examination on either visit. She was with me a total of 2 minutes, never asked me if I have other concerns. Horrible bedside manner! Not sure why she even took an oath for patient care, because obviously this is strictly a business for her. She removed a skin tag for me, and of course charged my insurance and collected money up front. Only to come home and realize there is another skin tag right next to the one she removed. Maybe if she spent more than 30 seconds with me she would have seen that one as well. Office staff were rude and condescending, they are just eager to collect money. I felt like I was being sold to at a car lot. The office had many signs posted for Covid-19 precautions but they were using the same pen and clipboard for all patients. You would think in a dermatologist office which patients visit for all kind of skin problems, and the fact that we are in the middle of a pandemic, they would take the precautions seriously. Also they say they have valet parking but they don't validate. Good luck trying to find a street parking in Beverly Hills. This office is in it for the money and not for patient care! They don't even deserve the one star. read more

Dr. Schaffran treated my family for several years. However, when I went to see her twice with terrible blisters, she simply told me it was eczema and prescribed medication which made it worse. I was in unbearable pain for several weeks. In actuality and diagnosed by a UCLA dermatologist, it was shingles. This should have been a simple diagnosis for any dermatoligist. I continued to see her until a second incident presented itself. She removed a wart on my sons back. Two weeks later, it became infected. We called her to get advice and wanted to send her a photograph of the infection. Although she was on a phone, she claimed she had no internet acces and was unable to view the photo. She offered no assistance or advise whatsoever. Without even looking at a photo, she alledged the infection had nothing to do with the wart removal. We had no choice other than taking him to the emergency room, as the infection was spreading rapidly. The emergency room doctor said the infection was definitely from the removal but was not even sure it had been a wart in the first place. They prescribed antibiotics and he became gravely ill with a condition called Steven Johnson's Syndrome (TEN). My son was in the intensive care for a week, as this condition is life threatening. A month and a half later, he is still recovering with damage to his skin. In the recovery process, we saw yet another dermatologist who was confident that my son never had a wart in the first place. At this point I had no other option but to terminate my relationship with Dr Schaffran. I pulled all of our charts and we are now seeing a different dermatologist. The most disappointing factor of this entire situation was the fact that Dr. Schaffran never once called to check in on my son after our initial phone call to her. Also, she never bothered to call us to find out why an entire family had left her practice. I am not sure about you but I expect my health care practitioners to at least exemplify a basic level of care and concern. read more

I felt the need to write something here as the two previous reviews were more than a bit harsh. I would agree with one thing, Dr. Shaffran does not waste a lot of time. She moves fast. So if you're someone who likes to become best friends with their Doctor and ask a thousand questions that you can just as easily learn the answers to on WebMD then she's not for you. If you have dealt with skin conditions all your life and understand them and are looking for someone to provide you with prescriptions you need and provide possible alternatives Dr. Shaffran gets the job done. She did a great job of listening about my ailments and what drugs I had tried in the past. We talked about what was working and what wasn't working as well any more. Everything she recommended and prescribed was an improvement over past things I tried. So overall she has improved my skin care. Again, if you want overly touchy-feely and a best friend, she's not for you. But if you know what your issues are and are just looking for new ways to treat them she'll take care of you. She's actually very nice, just a fast mover. Which for me is great because I'm busy and don't want to spend 30 minutes in the Dr's office. read more

I really liked Dr. Schaffran, she was very friendly, extremely professional and made me feel very comfortable. I would not hesitate in recommending her and also will definitely go back to her if the need arises. The one thing I really loved about this office is that they actually do "real" dermatology...not just cosmetic which so many dermatologists are turning to these days. The doctors are concerned about the skin in general and not just filling it or plumping it out, which don't get me wrong is great but not my primary concern today. The office is huge and they serve coffee which is a nice touch. The room I was in was super clean and looked as if had all the latest technology needed. I didn't have to wait long to see my doctor and was able to get an appointment with her that wasn't weeks down the road, it was only a day or so. I didn't have much interaction with the staff, so I cannot really comment appropriately on them although the young lady that made the appointment for me was great. read more

I've been to pretty much all the doctors at this office, and I'm quite enraged at my experience every time. Both the staff and doctors are a little rude and very short with me. With the exception of Gottlieb, the other two Schaffran and Berkman spend no more than three minutes in the room, zap one mole on you, and leave, and then charge you 400 dollars. Berkman said she would be right back and then didn't return. I still had some questions to ask. It is SO APPARENT that they truly give 0 shits, and even neglect to give you the appropriate samples to take care of the open wounds. I wasn't able to make it to the pharmacy today to pick up the topical lotion they prescribed, and realized they didn't even give me anything to put on it. Usually, every time I visit a doctor they are sure to take their time and explain things, and give me some product sample if necessary. I felt like they rushed me out here. I definitely need to find a new dermatologist that cares about patients. read more

I think dr. schaffrin is great. She's very no nonsense, she's very focused and for me, I was in and out quickly. She's a real dermatologist, not just a face filler. read more

Rude front office, endless waiting, no respect for appointment time, Avoid! this office is a factory for cosmetic procedures and cosmetic sales. read more

I saw her twice and am pleased. Appears to know her field. Communicates well. I had early appointments and she was on schedule, as opposed to so many other doctors. Good, professional staff. She may not linger in conversation with you, but what doctor these days can afford that if they want to stay in business. If you don't want to pay for garage parking, then park 2 blocks south on the street. I recommend Dr. Schaffran. read more

She's super professional, quick moving and very articulate. My baby has horrible eczema and Dr. Schaffran has been an absolute miracle worker. Office staff is friendly, hard working and super efficient. I give big thumbs up, WAY up! :) read more

I have seen Dr. Schraffan only on the few occasions when I was not able to see Dr. Saperstein soon enough, (they work in the same office). She is young, kind, and knowledgeable and would provide me with refills if I needed them. read more

Dr was Excellent. Sabrina front office was great and super efficient.

I have been seeing Dr. Schaffran for at least three years now, and have always found her and her staff to be personable, professional and proficient. She is quick, yes, but thorough, and she has answered all of my nagging concerns. Of course, it always helps to have your laundry list of questions ready when you vist; doctors are very busy folks. If you can walk two blocks, there is free 2-hour parking south of the office. I always schedule my appointments for first thing in the morning, and there is free parking one-half block south of the office. read more

The office staff is beyond pathetic and unprofessional. whatever happened to compassion and sensitivity at the the doctors office???? What sad and despecable representations of today's health- "care" or rather the lack of. These girls behind the desk with all their attitude and entitled personas. If you are so bitter because your underpaid for your certificate you received at the local career education center- get another job! Treated as a numbers game which apparently you are identified by your birth date and NOT your name because when I was on the phone it needed to be restated 3 times!!! Just a numbers game and every patient is seen as an iD badge by their birthdate and even then they have difficulty locating the file. There are many other doctors in this city and she should employ better people and care about the patients not just how much she can bill you to pay her overhead. Transferred my files and WILL not be recommending as I would suggest to anyone who asks and most definitely advise you to seek ELSEWHERE! read more

The wait is never that bad (tip - aim for the morning in case emergencies come in and throw the schedule out of whack.) Dr. Schaffran is professional and skilled. She's treated family members for several years for the usual stuff (moles, acne, eczsema, etc) and other slightly more serious stuff. She listens well and never hurries you but she is efficient which is why you won't wait that long. I'm surprised by some of the other reviews - which is why I felt the need to post. She also is just so great with children, kind, gentle and really, really patient. read more

Extremely long wait, both in the waiting room and in the examination room while sitting naked in a gown. Do I not have better things to do? Is my time not valuable? She walked in the room without knocking first, no hand shake. Examination lasted 4 MINUTES, without exaggeration. Would not recommend. Very disappointed. read more

I was six for eight months and no one could figure it out. Dr. Schaffran took one look at me and figured it out. In three weeks my skin was healed. She is a lovely person and a fantastic doctor. I was so lucky to find her. She is amazing! read more

I went to see Dr. Schaffran because I couldn't get in to see my usual doctor. I have been losing incredible amounts of hair for about 1 month and wanted to know if it was my thyroid or because I stopped birth control. I brought my medicines and even hair samples for her and she didn't even look at them, I wrote down questions prior to the meeting and she blew them off. In a nonchalant way, said I have telogen effluvium, extreme loss of hair. I said I would fax her my blood tests from last week to review further. Her nurse, not her the doctor called to tell me it was low ferritin levels and to work on it. In actuality, my OB had called me that same day to tell me it was my thyroid levels that were out of whack! So.....I waited one hour and ten minutes to have her blow me off in lee than five with poor bedside manners and top it off she has her assistant call to MISSdiagnose me!!!!!! all that for 140 dollars. I have been to quite a few dermatologists, but she had to be one of the worst! Definitely don't recommend her to anyone!! read more

I really like Dr. Schaffran a lot. She is friendly and patient and takes time to answer my laundry list of questions. I've been going to her for 2 years. The first visit I didn't have to wait long, but the second visit they were running 30 minutes late. The biggest problem is there's really no parking around her office, and the only parking in the building is valet. My one hour visit cost almost $8 to park, so make sure to bring cash. read more

First rate in every respect .. ease in making appointments, never had to wait more than five minutes, professional work is at a very high level ... couldn't be happier read more

Love Dr. Schaffran. I've been seeing her for years and can't imagine ever going to anyone else. She has always seen me last minute if I had an emergency and has always helped clear up my issues. She is patient and she listens. The wait is never too long and she has early morning appointments which I so appreciate because I'm always running off to work after I see her. She has never once tried to sell me any products or procedures. She is about real, true medicine. read more

This office is incredibly difficult. Not very friendly or helpful . I like Dr Saperstein but he is always booked up. Dr Schaffran on the other hand is unfriendly, and doesn't seem to care much about her patients. She doesn't spend much time with them and refuses to listen to questions or concerns. It's frustrating to get her to help you and there is much better out there. read more

Terrible bedside manners and rude front office staff. Sorry, I can't recommend.

Dr. Schaffran was very kind and knowledgable. My skin issue resolved itself a few days after using the recommended treatment. Fees need to be paid upfront but they do send the bills to insurance on your behalf. I would definitely go back in the future. read more