Overall abysmal experience. Found an online price for an RV that I wanted. After I talked with the…read moresalesman about buying it, he sent an "out the door" price sheet and the additional fees added about $4000 to the price, plus tax on top of those fees, making it an average deal and one that I would not drive several hours to obtain. After a lot of negotiating and having to prove I had a quote from a nearby dealer for a similar price, they finally agreed to discount the RV price to get it back down to approximately the advertised price.
They wanted to sell me a weight distributing hitch and installation for $1199. I bought the hitch alone for about $650 and did the 20 min set up (installation) myself. To set the hitch up, I need to know the height of the RV hitch point. It took over a week to get that information. In the meantime, they kept asking me how high my truck hitch was. I tried multiple times to explain that I could adjust the ball height on my truck and that I need the RV hitch height to set it up properly. Anyone remotely familiar with towing an RV should have understood this question and been able to answer it after a very simple measurement. The time it took to get the information leads me to believe none of the people I talked with, including the parts manager, have any clue about towing an RV.
Just before arriving at the dealership for delivery, I got a text that my salesman would not be there, but he had arranged for someone else to assist. The dealership didn't seem to have that information, but after 30 min or so, they did provide tech to do a walkthrough. He was the only shining light in this dealership, doing a very nice job of walking us through the RV.
Paperwork was crazy, primarily trying to sell us extended warranties, but not being very clear on how much they cost. Always trying to hide the actual additional cost. They also wanted me to sign several forms, including more than one power of attorney, without being able to clearly explain why. At one point, his answer to why they needed multiple powers of attorney was "you're just going to have to trust me. We're a multi billion dollar corporation." My response was that he had not earned my trust. The young man, got tired of my questions that he couldn't answer and finally left the room, saying he would get someone else to help us. After 15-20 minutes, waiting, I was ready to leave the whole thing behind, but I told the receptionist that they needed to get someone out to talk with me or I was walking. A higher level finance person came to assist at that point and finalized the paperwork. She was rational and able to explain what they needed signed and why.
When done signing the papers, I went to connect the RV to my truck and found one of the upper marker lights was not working. I reported this and they sent the same tech who had done the walk through out to fix it. While he was fixing it, I asked about a Tire Pressure Monitoring System (TPMS) that I thought was supposed to be on the RV. He told me there was an app that I would need to download to read the TPMS. After arriving home and going through the limited manuals that are provided,I found that they should have given me a TPMS monitor, but did not. I immediately contacted the sales rep who said he would talk with the Rockwood rep. After another week of back and forth, including a final email to everyone who's email I could find, I got a response from Rockwood that they would send me the monitor, which i finally did receive the following week.
All in all, I am happy with the Rockwood Mini Lite I bought, but if I had it to do again, I would buy it from somewhere else, even if I had to pay a bit more.