We took Groome from Auburn to ATL to catch a flight after a weekend of visiting friends. The driver…read morewas very nice, pick up was timely, the price was reasonable, the van was clean and the drive was safe but still efficient. However, caution to any customers of size (larger than 200lbs or taller than 5'6") Their vans are NOT built for larger passengers. The seats are small and the rows are very close together. Our shuttle was packed full and we could hardly move. My legs were numb after being smashed into the back of seat in front of me for the entire 90 minute drive and my partner (who is skinny but very tall) hardly fit in his seat and his legs didn't fit in between the seats and ended up with a bruise on his legs from having to sit on the seatbelt buckle the whole trip. All that to say, keep that in mind when deciding to use them but I would still use them again if needed.

VERY BAD AND UNRELIABLE SERVICE!!!…read more Here is the background: I booked two tickets for a trip from Atlanta to Chattanooga on 05/24/2023. On the day, the bus was scheduled to depart at 7:15 AM. My group arrived at the designated spot at 6:50 AM, well ahead of the departure time. However, to our surprise, the bus did not show up until 7:40 AM. During this extended waiting period, I had to urgently use the airport restroom. Unfortunately, while I was inside, the bus arrived and, according to my friend who was still waiting at the spot, the driver refused to wait for us and departed, even though I was merely 3 feet away from the bus, and shouting loudly behind that "I am here!". Later, I called the office to express my frustration and seek a resolution. However, the customer service representative refused to offer any form of refund for the inconvenience caused, saying that the management decided that the bus driver arrived on time and is of no obligation to my loss. I have outlined all the problems in this chaotic process below. These can all be checked by the airport surveillance videos, recorded customer service conversations, and the payment records: 1. The bus did not arrive on time, which clearly violates the rules set forth by the company. It is unjustifiable for anyone to retain customers' payment for a service that was not provided as agreed upon. 2. When I contacted the customer service, I was shocked to hear that the bus supposedly arrived on time and thus bore no responsibility for my loss. Again, how could you outright lie when the surveillance footage can clearly prove the bus was late? Additionally, there are airport staff who were witnesses to the entire incident. 3. There payment system is highly questionable. They request tips during the reservation process. Although I had reservations about making an upfront payment without experiencing the quality of their service, I still decided to tip 20% of the bus fare due to my understanding of the demanding nature of the profession from my previous work experiences with many long-haul drivers internationally. However, the quality of service I received fell far below the minimum expectations. At the very least, they should refund me for the tipping portion of my payment. I have to post my experiences here! Avoid this transportation company and save your day!

12/23/24 I consistently use Groome for my shuttle needs to…read moreColumbus or to Hartsfield-Jackson Atlanta airport. I visit the state of Georgia at least four times a year to visit family. Groome service has been excellent this far. I have not had any issues with any of my rides. They have been reliable and invaluable to me.

The customer service here is the worst If you call in super…read morerude If you walk in they look at you crazy for asking a question This is the main transportation for Columbus to Atlanta, so they feel they can get away with it. It's awful for a business that constantly deals with customers to be like this. This place needs solid management to correct this Most of the drivers are good

Not Taxi....... SHUTTLE…read more Nice people....But not always dependable. Seem to drop you if a better fare comes along. I called and arranged a pickup for a short trip, probably $10-$20 ride, and the driver told me she was on the way to get me, then way after the estimated time of arrival, I called several times to see what's up and got no answer. Had a friend call (from a different phone so she didn't recognize the #) to act like he needed a taxi from the same place and she said she was on her way to the Atlanta airport and wouldn't be available for couple hours and no, sorry there were no other drivers that night. WHAT? Gee thanks. Not fun to be stood up or left waiting for a ride that's never gonna show!! I think this business is misclassified. It's more of a shuttle service than a taxi. If you just need a ride around town, you'd be better off calling one of the other taxi companies.

From the owner: Ms Sue's Taxi provides dependable 24-Hour Taxi, Airport Transportation, and Courier services to the…read morelocal Auburn/Opelika and surrounding areas.

These people are CROOKS!!! I was quoted one charge and…read morebilled over $100 more and cannot seem to get anything but excuses and promises of call backs that now after a month still haven't happened.. The calls come into a lady at her home with kids screaming in the background. She gave me a quote for a pick up in Alex city to my doctors appointment in Opelika for $100 each way I was charged $150 each way. " tony claims it's because they sent a black car...... which I didn't order,,, it was wrecked and old and unnecessary" The driver was awesome I asked why the black car he claims it had the best gas mileage ,, so you see,,, the office cannot be trusted with your credit card info. Pay cash or call someone else!!

DO NOT BOOK THESE GUYS! They took $4K from our client, no services rendered, no contract, no terms…read moreand conditions, we did not end up using them, and they kept our $4,000. W we asked for a refund, this guy Kevin McCarley kept saying the owner "Tony" would call, there seems to be NO Tony, then when we pushed for a refund, he sent us to an attorney who just hung up on us. VERY Shady company, do not book.