A truly Great hardware / industrial supply store, with quality products and a wonderfully helpful…read moreknowledgeable staff. In addition to a very competent store staff, the company has online subject matter experts who are reachable for advice. They provide old-fashioned paper catalogs for those who still use them, but have an up-to-date, user-friendly website. However, it really is the people who make all the difference. Just got off the on-line order phone call with a Ms. Lissa who traced a rare product back to its manufacturer and cajoled them to do a special order/manufacture. It will take a few weeks to manufacture, but then it will be shipped to their local Falls Church store - from which I will go and purchase it.

You always can find it here when you fail to find it anywhere else. I placed the order online was…read moreavailable less than 24 hours when I arrived I was welcomed and promptly serviced.

Michele Fick is knowledgeable, patient and gracious. She is a consummate professional and her…read moreadvice and suggestions are invaluable. She offered alternatives that were much better choices than what we had originally thought might work for our bathroom remodel. Meet with Michele even if you have a plan because her expertise will be very helpful.

This review is not about B & F Ceramics and their products. I personally use their tiles and find…read morethe ceramics are of pretty good quality. However; Liz the sales associate, is very rude and obnoxious - her superiorities can not be ignored. I used to work with another female associates who has since departed. The warehouse person is nice but I really cannot come into the warehouse ( Not the Showroom) with risk to be harassed. So c'est la vie; LIZ you can declare that you have chased away another customer who could have bring you a few more references. There are so many other companies such as the Best Tile, Marble System and Procelanosa within stone-throw from this store. Can Liz really afford to be so rude to the designer so they won't come back???

Rude and unprofessional staff, even with high prices. Rodriga messed up our order, seemed…read moreinconvenienced when we asked her to fix it, she basically refused, and when we asked to speak to a manager, Leslie (standards must be very low to hire her as management), instead of fixing the issues, starts telling me about how the process works, and how my assistant may have offended Rodriga by raising her voice (highly unlikely) etc. And ultimately, we had to threaten to sue to get them to fix the issue. Do yourself a favor and shop elsewhere. We did, found 2 places with lower prices, and outstanding service.

I have been painting rocks for a number of years now, and Sislers is my place to go to find what…read moreI'm looking for. I love how our car is weighed when we pull in, and after we choose rocks and place them in the car, it is weighed again and we pay by the pound. Yesterday I went for some bags of small rocks, and while I was walking around, I found a pallet of pieces shaped like books. I took one, and was told it is sold as part of a small pallet, so I took it inside to ask about it. The lovely man inside did tell me that it was part of a pallet, but when I mentioned that I wanted to paint it as a book, he paused and then said, "You can have it." I should have waited to write this till I finish the piece, but I decided to write now to show how I appreciate his kindness. I will take a photo when I do complete it and sent it. Thank you Sislers. I am most appreciative.

They have the best salt, rock ,shovels mulch and anything else you need! they are the best for…read moreeverything

The cabinets I ordered are Kraftmaid and are themselves seemingly very good quality. However, more…read morethan one of the kitchen cabinets that were ordered by Tart for me have been too short, long, wide, etc. Bita (one of Tart's designers) brought to my house Abdou from Dahlia Design - which I was told by Bita is their preferred cabinet installer. Abdou and Bita took the initial measurements for my kitchen cabinets. We designed the cabinets and ordered them with these measurements. The total price for the kitchen cabinets was ~$21,130 (see invoice). Once the kitchen cabinets were ordered Bita referred me to Dahlia Design and told me I would deal directly with Abdou. The price Abdou quoted to install the kitchen cabinets, as well as three other bathroom vanities and a few small cabinets was $23,875 (see itemized quote) which was supposed to cover the cabinet install plus any other repair work. However, I already had contractors I hired for repair work. I did not use Dahlia Design because I did not need the extra repair work from them, instead I used another company who charged me $4,400 to install only the kitchen cabinets. During the kitchen cabinet installation, my installers almost immediately ran into issues with the size of some cabinets. The tall cabinet was too wide and too tall, the over the fridge cabinet was too wide, then both blind cabinets next to the sink were too short (width), and the seated cabinets were to long. The wood slabs that also came with the seated cabinets came too long and to wide, and Tart said it was the installer who would have to cut them down. The sizing of many cabinets was so wrong, that my installer (who told me before they did it) had to leave out filler pieces, cut my hardwood floor which wasn't supposed to be needed, double the size of the pony wall... all to make these cabinets work for my kitchen. However, the cabinet install still couldn't be completed. The pictures attached with this review are the final product for now, and some adjustments are needed to fix my kitchen. When I reached out to Tart about all of this, they basically denied any responsibility for how the cabinets turned out, followed by many excuses blaming me and my installers when my installers literally did their best to install these cabinets as is - including having to leave pieces out to get the cabinets to fit. After about a week of going back and forth with Beverly who is Tart's other designer, I finally got Tart to admit to some of their mistakes, but not enough to make a significant difference in how my kitchen turned out. I was also told that somewhere in the contract for the cabinets, in the fine print, the customer basically releases Tart of any responsibility for the measurements and that the burden is on the customer to make sure the measurements are correct. The customer being liable for the measurements was something that was never discussed between Bita and I. Had I known this, I would have insisted that I have my choice cabinet installer decided before the cabinets were even purchased, and that only my choice installer do the cabinet measurements. If you are seriously considering using Tart for cabinets, come with an installer already in hand, do not trust any measurements by Tart because they sneak verbiage into their work contract to basically absolve themselves of any liability for their mistakes so they can blame the customer... which to me screams scam so proceed with caution. When the cabinets are delivered and are not the right size, they do not automatically consider what was actually received by the customer (only after much back and forth), and instead only seriously consider what was recorded in their contract which they will use to escape having to correct any actual mistakes with the cabinets. In total I waisted ~$25,530 on these cabinets from Tart which includes the price to install them ($4,400), but not even the fee to deliver them which was ~ $200. I'll have to hire another company to come in and fix everything - possibly removing and replacing bad cabinets.

Tart has been our go to for many years. We get our lumber and doors (primarily). They've always…read morebeen reliable with great customer service. Recently, one of their shop guys really come through for us. Russ helped us restore a custom veneer after it was sorely damaged. Russ, the F I N I S H E R! Our company and client cannot thank you enough for your skills in what is pretty much a lost art. Thank you! Suplotel Remodeling

I really enjoy coming to Marble Systems specially now that Rodrigo is able to help me with all my…read morequestions and indecisions. He suggested great products and makes sure that I am well aware of all the details that I need to inform my contractor.

Aybars was amazing in assisting us in purchasing our large format porcelain from Marble Systems…read more The Calcutta porcelain is our kitchen backspace, back of the island and around the fireplace. We have extra and plan install the porcelain in our pantry. Highly recommend working with him. Thank You!!!

These people have the WORST customer service I've ever experienced in the tile and fixture world…read more There are several tile shops that have great products and service you should try first. Here they are: Conestoga Tile Mosaic Tile and Home Decor Architessa Marble Systems Save yourself all the frustration and wasted time that we have been through and look elsewhere first.

Terrible customer service from the moment I walked in. I so wish I'd just left or asked for the…read moresalesperson my contractor recommended. My first experience was the saleswoman informing me that since I didn't have measurements for my 3 (THREE) bathroom renovations I was wasting our time (hers). When she was done pointing out the various in the store and told me to look around on my own I chose tile I wanted for each bathroom. Since then it's been a disaster. What poor customer service - I now know that the emphasis is on PocelaNOsa. Answer is always no - no samples, no longer in stock, no delivery, no more in your color, no educated assistance at all. I do not recommend this store - maybe for ideas but get the hell out before you spend your money with these buffoons.

The kitchen and vanities in our development are all Italian products from CCDC and we're very…read morepleased with their quality. Great installation work!

Efficient, passionate, and thoughtful are a few words that come to mind when I think about the…read moreservice of this company. Really hardworking group.

My first experience was a rush order of interior doors and specialty hinge. I was promised it would…read morearrive in 2 days, ended up taking a week and was over billed when the doors arrived. Sales rep would not return my call to address this, and still has not to this day. I had to deal with the owner to get anything resolved. On my second and last encounter, the original door installation was delayed by a couple weeks because they double booked their installer. I was charged $400 extra for them to follow the EPA lead removal guidlines. The installer did not follow any of the guidlines and told me that they don't do anything extra for lead removal. (I'm sure the EPA would have something to say about that). By the way did I mention that they tried to overbill me when these doors arrived too.