1. Roberts Automotive

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Mountville, PA

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Roberts Automotive

3.2 (12 reviews)
Open • 8:00 am - 5:00 pm

Services - Roberts Automotive

Auto brake repair

Auto engine repair

Roberts Automotive Photos

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Chapman Ford - Seat controller broken.

Chapman Ford

(11 reviews)

I should have read the reviews before trusting this dealership with my truck…read more The facility itself is impressive. You pull up, the glass garage door opens automatically, you drive in, park, and walk into a well-designed reception area. Unfortunately, that's where the good experience ends. When I walked in, four employees were standing there and completely ignored me. No greeting, no "What can we help you with?"--I felt like an inconvenience. The work itself was just as disappointing. They were supposed to replace both running boards because the passenger side was damaged, but instead they left the new driver's side running board in the bed of my truck without saying a word. I also paid for a Road Force balance but never received the printout--just a verbal explanation over the phone. The final straw came when I picked up my truck. After paying and getting my keys, I opened the driver's door and found the seat control panel hanging by the wires because the mounting clips had been broken. I immediately brought it to their attention, took photos, and eventually spoke with the manager. He promised to replace it, but after months of excuses and multiple follow-ups, they've completely ghosted me. It's now been about seven months. Mistakes happen. Refusing to make them right is what separates a good shop from a bad one. Based on my experience--and judging by many of the other reviews--I would not trust this dealership with my vehicle again.

This will be the second time we have used this dealership to lease a vehicle. We had a great…read moreexperience with David Bowman. He was well informed about the SUV. He was patient while showing us how to navigate all of the new technology in the vehicle. The process did not take all day, we were in and out in a few hours. Would definitely work with him again. -B. McCloud

Roberts Automotive - autorepair - Updated October 2026

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