It went well with Rich and his helper. They did a great job o my rug a several pieces of…read morefurniture. I didn't even recognize the one stoop it looked so good. I'm so I'm I'mpressed I will be scheduling him for my living room. I'm sorry i didn't contract him sooner. Charlie T.

Called Kauffman's at 12 noon Thursday. My call was answered within 2 minutes after Rick read the…read morefirst word of my panic---"emergency". I told Rick about the whole situation --I spilled a whole plate of food down our flight of steps--you really don't need to know what was on the plate, but on the steps, it was nasty! I said do you think you could come asap as it's a mess. Rick said is today ok? I said, "absolutely, when do you think you could be here?". Rick said :" how's 15-30 minutes". Again I said "absolutely, thank you." They were here promptly and the team left it spotless. I've used Kauffman's several times and will continue to use them. They are a well-known family business which we are fortunate to have in the Reading, PA area. I thank you Rick and Kauffman's. As for value because it was an emergency, they were extremely fairly priced. Don't base your carpet cleaning on one bad review...call Kauffman's. No, I am not related to the business! You will love their service and expertise. They're the best that we've had and we've lived here for 40 years. They also clean grout which is my next call to a wonderful business.

John came to my house to clean the carpets and tiles. He showed up as communicated. He prepared…read moreeverything and did the job carefully. He is not hesitant to answer additional questions about cleaning. We are very happy with his service. We will bring him back to do power washing of gutters and siding shingles.

Right off the bat I knew I made a good choice selecting Rasing to clean my carpets for the simple…read morereason that he showed up right on time. John said he would be at my door at 8 Am and at 8 Am he was. John works very efficiently and did a great job cleaning our rugs at a reasonable price. (see photos) He even cleaned the risers of our steps.

HORRIBLE customer service. This is now the second time I have used them and they were late to…read morearrive BOTH times. The appointment was for 8:30 AM, which was confirmed by email and text messages several times, and the technician didn't arrive until 9:45 AM! The franchise owner admitted his mistake with changing the appointment at the last minute because he was looking at a note from a previously scheduled appointment, but no apology and no attempt to make things right. Technician who finally arrived was nice and did a good job.

Professional and polite. Great guy to work with. Knowledgeable and kind. I would recommend.read more

Second time I've used Admiral and he does an outstanding job! I would highly recommend him as both…read morehim and his equipment are top notch! He asks for approval for each room upon completion and asks for satisfaction level prior to leaving. Great guy and great business!!

From the owner: Please feel free to call, text or message us with your request and we will be more than happy to…read moreassist you. The services we offer include; Carpet cleaning, Area Rug cleaning, Upholstery cleaning, Tile & Grout cleaning, Shower Stall cleaning, Hardwood cleaning, Water Restoration, Hard Surface cleaning, Laminate Floor cleaning, Car Interior cleaning and Rv cleaning.

I spoke with someone on the call center that quoted $165 for my dryer vent to be cleaned. They…read morewere supposed to confirm with the office that they could go to the third floor and the price. Then the price increased to $200. I spoke with Matt, he scheduled my appointment for today between 12-5 pm. The technician arrived @ 10:40 am. This would normally be fine; however, I had another appointment to get to prior to them coming. They told me I had to reschedule. SO UNPROFESSIONAL!!! & Robin is unreasonable and unprofessional. They ruined my day because I kept the day open for them to be here. Now i can't use the dryer until it is cleaned. They should have made it a point to send the technician back at a later time today.

We had our carpets cleaned which worked out well, but we were also convinced to buy a doormat for…read morean additional $30. They didn't haven't doormat we wanted on the truck (gray), so they told me it would be dropped off the next day. Fast forward a week (we all have things to do and get busy) and there is no doormat and not a peep from them. I called to find out what happened and was told I would be called that day or the next. No phone call received. Then I called again and was told the doormat would be delivered today. Well, today has come and gone and still no doormat. I just called for the third time and am now told it will be delivered tomorrow. We will see, but I am doubtful. It's a shame you are not able to contact the local office directly, but instead have to talk with folks in a centralized scheduling office. This is now a matter of principle. If you are going to sell something, then deliver on your commitment or don't bother selling it to me at all. I'm very disappointed in the lack of professionalism and follow up. ~~~~~~~~~~~~~~~ UPDATE - 12/23/2021 Thank you Darryl, I finally received my doormat. I would like you to contact me regarding another concern. Thank you and I look forward to hearing from you.

Lee does a great timely job. He moved our furniture and everything. spring cleaning made easy.read more

Lee did a great job. Brought our couch back to life. Carpets look great and urine smell is gone.read more

My carpets might be clean but other things make me say ill never use Chem Dry by the Millers again…read more I didn't appreciate him dripping his solution on my hardwood floor as he moved from room to room. It has now been 24 hours and we had to rent a commercial fan to dry our carpet Our den was wet, not damp 18 hours after it was cleaned. The worst was when the technician emptied his hoses on our driveway which was sealed this summer. We now have discolored areas. And yes, we tried to hose it with water after he left.

My initial experience was great. I received an email quickly and set up a time for a carpet…read morecleaning in December for a very 2 small bedrooms and a small hallway. She was very kind and polite. The techs showed up on time after they called me the date of service. The one talked. The other didn't. They were in and out very quickly. I asked about wearing shoe coverings for when they came inside (as they were going in and out the front door and I was afraid they would be bringing in dirt etc) but he said they "clean as they are backing out" and didn't wear shoe covers. Paid a bit more than I expected. Carpets took 3 full days to dry. Not hours. That was unexpected. Then noticed large amounts of white powder in my vacuum "lint/debris" when I did my weekly vacuuming within days. Started seeing white "powder/film" on clothing when I sat to fold laundry , also on our socks. There were areas of the carpet that were "crunchy." I did send an email. Missed the call to schedule an extra "rinse." Called the number back. A gentleman answered. He was short with me and said that it may be from pets or "salt" from outside. I told him we do not wear shoes in the house. This was not what was happening. Told him about the crunchy areas too. He was unable to schedule and asked me to call back the next day as this was later in the afternoon. I was then scheduled for a rinse however we unfortunately had to cancel due to a family emergency and an ill family member. Due to an extremely limited schedule we said we would do our best to remedy on our own as it was not feasible for us to schedule an appt at this time. We utilized a professional grade cleaner and was extremely disappointed to see that the water was extremely dirty. The cleaning had occurred the previous month and we have VERY limited traffic up there. We are upstairs to sleep. I cannot see how the water would be that dirty after just having a professional cleaning. No way. Fast forward a couple weeks and my son was vacuuming , moved a nightstand that's elevated off the carpet. the only visible stains(2) we had noted at the time of service had resurfaced. So, we used our brand new bissell spot cleaner and hand cleaned the spots. Again. The water was EXTREMELY dirty. (Photos attached) there was absolutely zero foot traffic on that area from the time of cleaning. All small furniture (including that piece ) we moved prior to the techs coming. No spills since. As he cleaned he also noticed crunchy spots throughout the carpet too. So he continued to clean prob 75% of his carpet for approx 1 hour. All of these issues were discovered over the course of a few weeks after the service.. Our carpet was only a few years old and was very expensive. I did email the company last week also sharing photos. I did say that we did not need additional service as we Took care of it independently. But I also was not comfortable having them come back out because I was concerned there would be additional damage /harm to our carpets. However, I had hoped we would receive a response back as I inquired if perhaps there was an issue with equipment, product or a staff training issue. We did not. We have had our carpets professionally cleaned many times and have never noticed anything like this. While there was definitely some positive things to note , I cannot in good faith give a 4 or 5 Star review. After reading other reviews, I now see similar experiences with the end result. I would be cautious.

Don't call these guys. I scheduled a month in advance, received a reminder email and then they…read morenever showed!

No call, no show to a scheduled and email confirmed appointment. I called in 25 mins past my…read moreappointment time and the rep was rude and didnt seem to care. She said the guy that was suppose to come and his manager were both not answering. This is my last day at this apartment before turning in my keys and you guys really screwed me. Luckily another local company came to my rescue and even charged me a better price. Shame on you for your crappy customer service. You really nees to reevaluate your company standards.

When you see a company logo or service on a vehicle, people should be enticed to look up and call…read moreabout the business. The person driving the vehicle should also take pride in the company car. To say the driver was reckless in their driving was an understatement. Nearly had rear ended me just to speed up past me. I'd hope there would be more professionalism when handling the company vehicle. Think about it. If an employee drives like that, what's their work ethic?

I don't understand what is wrong with this company but they don't deserve anyone's business. We had…read morethe most awful experience with Stubbs. My father's estate hadn't been occupied in over 20 years and we needed it cleaned to sell. I sent pictures and explained that it was an ugly job. Mr. Stubbs assured me his staff had decades of experience and would do a good job. My 79 year old mother met them at the house. They said they had to pick up equipment and would be right back. Two hours later they still weren't back. I called and was told that if they didn't come back in that amount of time, they weren't coming back. How could they LIE to a 79 year old widow and leave her waiting in an empty house that she spent 40 years living with her husband that recently died? We cancelled two other estimates because of this booking and we have to delay settlement because of the neglect and rudeness of Stubbs Cleaning Service.