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    Statewide Carpet Cleaning

    5.0 (6 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Statewide Carpet Cleaning

    Carpet cleaning

    Grout cleaning

    Re-grouting

    4 More Services

    Grout sealing

    Grouting

    Rug cleaning

    Upholstery cleaning

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    Martins Flooring - Lancaster

    Martins Flooring - Lancaster

    2.8
    (12 reviews)

    We had flooring installed in our whole first floor. The installers were awesome. The quality of…read morethe job was excellent. The problems were: 1. Our salesperson transferred to a different store and our order was delayed significantly. 2. The project manager, Rob was unprofessional. He was at our home and had a concern, instead of talking to us about it, he had the office call and threaten to suspend the installation. The information the office received wasn't even accurate. 3. Nobody ever came out after the installers left to inspect or ask us if we were happy with the work. 4. They sent us an invoice after the job with an additional charge for laminate removal, which was never performed. 5. Our sales contract indicated that 2 people would be there for the install and would move furniture. I moved almost all the furniture myself and the last 2 days of the install, only one person was here. 6. We were told there would be one person on-site that spoke English at all times. The last 2 days of the install, the sole installer spoke almost no English, which was stressful. 7. Due to the stress and confusion caused by Rob and the office, we will not be using them to install flooring on our second floor. This whole experience was disappointing because they came as so highly recommended. If anyone would be considering having their floors done by this company, I would ensure Rob is not the project manager. After I posted my comments, the sales director reached out to provide a "listening ear". He did acknowledge the issues and apologized. He did seem sincere but nothing was offered to make things right. They offered to come out, look at the finished work and shake my hand.

    Huge rip-off! Go somewhere else! I received 4 quotes for a LVF job. Martin's Flooring, Lancaster,…read morewas the second most expensive but I believed their sales pitch about professionalism and guaranteed quality work. From the moment they had my 50% deposit it was downhill. Many delays in getting the work done and when they finally did the install it was rushed shoddy work. In addition to LVF I had them install trim. They used cheap particle board not wood. I took pictures of the poor workmanship and filed my complaint. They sent a person out to evaluate. They agreed to replace the trim but said the floor install was adequate even though they admitted it wasn't the best layout according to manufacturer's recommendations. The second trim install was delayed and again a rushed job but acceptable. Everyone was polite, but overall, I believe they are deceptive and lack integrity. Very disappointing experience in fall of 2021. Mon 1/24/22 spoke with the Showroom Manager. He apologized for the poor experience and said he would use it as a learning tool. The conversation was unproductive and lacked sincerity. I stand by my review.

    Clean Works

    Clean Works

    3.0
    (2 reviews)

    I need to put this out there as I feel others should be aware of this company... . We used a very…read morereputable Carpet cleaning company, Clean Works Services, INC,. 2733 Columbia Ave Lancaster, PA 17603, on 4/9/19. The first picture is my carpet prior to the cleaning which was walked through by a manager and the employees. It looks fine just needed freshening up... The latter pictures are from the same day following the cleaning service. Needless to say, I called the company (whom I have used for numerous jobs of carpet cleaning and grout cleaning which I will say they were problem free). I was told it was my problem as I must have spilled something in the NEWLY installed carpet that reacted with their hot water. Conversation ended with no resolution. The manager stated this to me without even coming out to the home to see it for himself. I left a message with the owner on 4/9/19. No response at all until 4/15/19 when he politely apologized for not having responded sooner. This conversation ended too with no resolution, no apology, no ownership. The owner stated he would follow up with me. This carpet was installed August of 2017 and is now being replaced at my cost. On 4/19/19 I had someone come out to look at the carpet to see what I could do who stated, "it's bleach...." THE ENTIRE ROOM MUST BE REPLACED OUT OF MY POCKET. Clean Works did refund the cost of the cleaning but I am out of pocket much more than that cost. Today is 4/30 and still I have had absolutely zero follow up by Clean Works services. Please consider that most businesses do their best to make their customers pleased, this one does not. I shared with the owner that I would never recommend this company to anyone and he is aware that I will continually post this as now I need to make a point. IF YOU MAKE A MISTAKE, OWN IT......

    Had Shawn and Santos clean our carpets before the holidays.Great service These guys care about the…read moreservice they provide and go above and beyond. Excellent customer service ,polite and careful .will always recommend them and Clean Works.

    Statewide Carpet Cleaning - carpet_cleaning - Updated June 2026

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