Shannon provides excellent customer care for her business. She is flexible with scheduling and…read morealways responds to questions and as soon as she can. She did a great job cleaning our home and we will be working with her in the future to maintain our cleaning needs.

SMK's Cleaning solution responding quickly and provided a reasonable estimate and was able to…read moreschedule right away. I requested a general house cleaning. She came on-time and came with energy, ready to work. She has a pleasant demeanor and listened to what I wanted to accomplish. She cleaned the windows and the window frames thoroughly and left them ready for spring. For the quality of the work she provided, it was a great value. I strongly encourage you to give SMK's Cleaning Solutions a shot and you will be very happy you did.

Quick and clean service for a great price. Offered lots of helpful friendly advice for a new home…read moreowner! They cleaned and inspected our chimney, in and out in 30 minutes!

I'm very impressed with the quick response I received when I called to inquire about having my…read morechimney cleaned. The technician kept me updated the day of our appointment and was prompt. He advised me when we talked on the phone what the price was and there were no surprises or added fees. He covered my floors and was careful to keep the area clean. He was knowledgeable, personable, and as a widow living alone, I was very comfortable having him in my home. And I take that seriously. I would certainly recommend him.

It went well with Rich and his helper. They did a great job o my rug a several pieces of…read morefurniture. I didn't even recognize the one stoop it looked so good. I'm so I'm I'mpressed I will be scheduling him for my living room. I'm sorry i didn't contract him sooner. Charlie T.

Called Kauffman's at 12 noon Thursday. My call was answered within 2 minutes after Rick read the…read morefirst word of my panic---"emergency". I told Rick about the whole situation --I spilled a whole plate of food down our flight of steps--you really don't need to know what was on the plate, but on the steps, it was nasty! I said do you think you could come asap as it's a mess. Rick said is today ok? I said, "absolutely, when do you think you could be here?". Rick said :" how's 15-30 minutes". Again I said "absolutely, thank you." They were here promptly and the team left it spotless. I've used Kauffman's several times and will continue to use them. They are a well-known family business which we are fortunate to have in the Reading, PA area. I thank you Rick and Kauffman's. As for value because it was an emergency, they were extremely fairly priced. Don't base your carpet cleaning on one bad review...call Kauffman's. No, I am not related to the business! You will love their service and expertise. They're the best that we've had and we've lived here for 40 years. They also clean grout which is my next call to a wonderful business.

I hired another company, but Jose was polite and helpful. He gave me a quote quickly.read more

He was a nice enough guy. Showed up for the scheduled estimate right on time. Price was…read morecompetitive. So why 3 stars? He wanted to be paid up front for the entire season! I never heard of such a thing and would not agree to such an arrangement. He also said that he would show up to mow even if the conditions didn't warrant a cut. Simply not offering the flexibility I was looking for.

We had our Service Berry tree shaped and trimmed along with a few other trees. We wanted the tree…read moreshaped like an egg and that's exactly what they achieved. Every time I drive up to our house it makes me smile to see the beautiful shape. They were professional and knowledgeable with the whole process. I would highly recommend them!

THEY DID A HORRIBLE JOB!!!…read more I WISH I COULD GIVE NEGATIVE ONE HUNDRED STARS!!! I needed my two trees trimmed by the power lines. I hired this company expecting a better job than the free service provided by the electric company. I should have saved my money and let the tree trimmers from the electric company butcher my trees! He came to my house approximately one week prior to ask what I wanted trimmed and to provide a quote. I explained what I wanted trimmed and what I specifically did not want cut. He cut and removed everything I specifically said not to. The trees use to shade my driveway and protect the vehicles from the summer sun. He removed most of those branches despite my saying not to. The tree in front of my home use to provide privacy when sitting on my front porch. He completely thinned out / removed all small branches leaving the truck and a few big branches on that tree up to approximately 20 feet and stopped. It is totally bare up to 20 feet then it looks like nothing else was touched. I specifically said not to remove any of those branches because they provided privacy. It looks like someone went wild cutting all branches less than 6 inch across as far as their ladder could reach and then quit. That tree looks absolutely HORRIBLE! Every time I exit my front door I have to look at the tree he butchered. It gives me a sickening feeling every time I look at it!!! To top it all off, he missed several branches that are over and/or extremely close to the power lines. Trimming the branches near the power lines was the main job. I am temporarily crippled from an auto accident and can barely walk. What was the point of having me walk through the yard for over a half an hour explaining what I wanted trimmed if he was going to ignore what I said and do it his way? Actually, my instructions were only 5 or 6 sentences for the two trees. The rest of the time was small talk about my injury and how he healed himself of a similar injury. How hard is it to remember 5 or 6 sentences? It is going to take a decade, or most likely multiple decades, for the trees to regrow and provide the privacy and shade that my home, front porch, and driveway use to have. His inability to follow simple instructions has definitely lowered my property value. I would have made out better if I found some drugged out junky in need of a fix and gave him a hit off of a crack pipe to cut every branch I pointed to.

Very good experience. Very professional, courteous, and clean work. Highly recommend this company…read more - Mike Muncy

This company is a rip off and doesn't know how to conduct business. I had originally had a quote…read morefor one price done by a member of their staff. When I was ready to have the work done less than 30 days later, they told me that the employee who gave us that quote was no longer with the company. They had somebody else come out to look at it and decided they wanted to charge me an additional 1000 dollars over the original quote. Stay far away. They are very shady and do not honor their prices. I even had text messages from the employee they claim was let go, that were shown to their owner with the original quoted price and they still would not honor what they had said originally.

I work for the largest heating and air-conditioning company in the world. I am a field…read moretroubleshooter with 40+ years of experience. My gas-log stove died due to lack of replacement parts after 25 years. I researched models online and found one that matched the dimensions I require. I visited Kegerreis because they said the model I wanted was in stock. I did not require installation. My wife and I visited on a Saturday to confirm the showroom model matched the dimensions I require, and that my wife was happy with the product. After confirming, I asked if this was something we could purchase today. The salesperson said yes. We placed the order, explaining that it needed to be compatible with propane. We also ordered common parts that typically fail in gas-log appliances. We paid in full, using our credit card, (with a 2.4% added credit charge), and asked if we could load it from there, and they said "no, it's not in stock here, it's in our warehouse and they don't work on Saturdays." We could pick it up Monday. We called them Monday, and they said it is not in stock in the warehouse, they would have to order it. It will be here in 3 weeks. Four weeks later, at the end of the month, they charged me the full amount on my card. We assumed this meant the product was in. My wife called and they said "no, it's not in, and we can't be expected to call every customer." I get it, end-of-month is when your numbers need to look good. 2 more weeks and we picked it up. I installed the appliance and took note that the data tag specified natural gas, not propane. This is common. There is a simple retrofit kit to convert it. As there was no kit in any of the parts boxes, I guessed that they installed it. It is nearly impossible to be sure merely by looking at it. I test-fired it, and it was clearly set up for natural gas. I researched the conversion kit and obtained the specifications of the new orifices. I ordered a kit from an online source, but I also called Kegerreis and explained that I needed the conversion kit, and they assured me it was in the boxes of parts that I received. They said it is small and easy to miss. I told them it was not, but I didn't care, I would pay for another one to expedite the process and get the thing running. They had it in stock. They charged me for the kit (with a 2.4% added credit charge). I deal with parts and shipping delays all the time in my job. Blaming Covid is the new go-to excuse. I understand and expect delays, but I don't understand how you can't know your own inventory. Although the missing part was a trifling issue, it is short-sighted in business not to lean the customers' way. They are just another business; they suffer from the "Small Family Business Curse." They feel the need to scrape every penny towards themselves and dislike dealing with customers. I have no reason to deal with them again and will travel any distance in the future to avoid them. In the end, they provided what I paid for, so they don't stand out as horrible or great, hence 3 stars.

Always so helpful and professional. It's like an old school business. They value their customers…read moreand doing the best for them.

Keith was a nice guy and was anxious to do my job, which can be a rare commodity these days…read more He returned calls (text) immediately (almost) He explained what he would do, (which was what I wanted). And he did it all and in record tiime, right on budget! He's just starting out so give him a shot get four out of five or five out of four whatever they say about stars.

Keith did a great job on the awning installation I needed. Although just starting he did a very…read moregood job. I would recommend.