In February of 24' I was given an appointment for dental work (fillings) to be done in early…read moreJanuary of 25' . Strange ,right? So I called 1/3/25 and left a message about confirming my appointment. I did not receive callback. Today,1/7/25 I called and actually was able to speak to someone. They kindly told me they had sent me a text message in December of 24' advising THEY had cancelled my appointment. A snicker and a big F.Y. is what I fely coming over the phone line. What a load of horse crap! Advantage my @ss! These people SUCK! I should have had the fillings placed where I had my denture re made, after Advantage couldn't get it correct. My bad! I'd rather see a veterenarian ,for dental care, than go to Advantage!

I'd leave 0 stars if I could. It is impossible to schedule cleanings on the recommended schedule…read more. The cleaning schedule available almost once a year, even if you need speciality care. They tell you appointments are scheduled but then the appointments just disappear. The receptionists / front desk employees are unable to give you explanations as to what has happened. I was fine using this dental office due to convenience but the lack of ability to get any information or schedule any appointments is complete BS. The Boardman office is better, and super friendly - the only issue is they don't have any dentists on staff.

Scheduling is months out, they change the appointment times without giving personal calls to see if…read moreyou are okay with the change. What happens is when I leave I set up our next appointment, I put it in my phone and on my planner. Then 2-3 days prior the appointment they text and call you with a new appointment time. If you don't double check the appointment times well you are screwed. In my past experiences with other offices they give me a personal phone call before moving my appointment times. Common courtesy I thought. Now this is partly my fault, I had an appointment scheduled, they changed the time by about 20 minutes and in my head I had the old time. So we where 10 minutes late, what really irritated me is when we got there we then sat in the waiting room another 10 minutes! When she took us back and tried to get x-rays on my son he moved his tongue twice, she gave up after trying. I asked her to try again, my son does fairly well with appointments and would have likely gotten it the third time. She told me because we where late it had cut into our appointment time. I may have been 10 minutes late, but they let us sit in the waiting room 10 minutes after our arrival. If she would have taken us back right as we arrived then told me they didn't have the time because of our tardiness I would have accepted that because, yes I was late. I don't appreciate being told she couldn't try again because we where late when they left us in the waiting room an extra 10 minutes. Those ten minutes of us sitting was time she could have used to get his X-ray. Also this says a lot about the businesses punctuality, if I would have been there on time and early would I have sat in the waiting room 20-30 minutes? Likely because that's what they have done to us before. My son has a molar that is completely broken, broken to the point of nerve exposure. It doesn't hurt him thank goodness, but it could still abscess even though the nerve is likely dead. I scheduled him unfortunately the appointment could not be for another two months, his appointment was with Nitrous (just because it's a larger tooth in the back). They texted my 3 days prior confirming my appointment, and yes the time had been moved yet again. Then not 30 minutes after I confirmed by text I got a call saying they needed to reschedule my son because the doctor in the office that day does not have a nitrous certification and the doctor that does only comes by 1-2x weekly. When I called back to ask for the appointment to take place without nitrous I was told that because of my sons "behaviour issues" (AKA the fact that he moved the film with his tongue and wiggled when she tried to take the X-ray, like a NORMAL child) they could not complete treatment without nitrous. I'm a previous dental assistant, and I'm appalled that this is how they run their office. I can say based on my experience my son is one of the more easier patients to work on. Again a child needs to be walked through treatment, not given up on after two, frankly, half heart attempts then labelled as having behaviour issues. If this office would take the time to look back to his first appointment he had a tooth extracted and didn't have any issues. Again someone who has previously worked in the dental field I found it unsettling when they asked for health history details in the hygiene/exam alcoves which are open to 3 other alcoves. The mother sitting with her son on the opposite side could hear the questions being asked. I got up from my seat and went to stand by the dental assistant to answer her questions so they would not be over heard. Any personal information questions asked in a open setting for others to hear is a HIPAA violation. The doctor who completed my sons first extraction was great, did a fantastic job! The assistant who cleaned my sons teeth was not as fabulous, children require more explanation, and she explained nothing to him. He did fine, but most children need explanations to feel comfortable. Considering all this I am finding a different dentist for my son, and will not be recommending this office to anyone in the Hermiston area.

Great dental group. Very patient with children and all of the staff are so kind. Definitely…read morerecommend!

I began my braces journey back in 2016 in Mexico. I came to look for someone who can continue doing…read morethe work I needed done here. I found columbia orthodontics and they were so nice about helping me and giving me information I needed! Dr James West, would ask me if everything was okay with my braces and if I had any questions for him. I would recommend going here. Thank you to Dr West and his team!

Beautiful clean office. The Doctors and staff are very friendly and knowledgeable. Their in…read moreoffice financing was flexible and allowed us to start treatment for both my kids.