If I focus strictly on the quality of the dental work itself, I was satisfied. Unfortunately, my…read moreexperience with this office was overshadowed by serious concerns about their business and billing practices. Several months after my treatment, I was contacted and told that my insurance had denied the claim and that I now owed over $1,200 in additional charges, on top of the $700 I had already paid as a copay. After investigating with my insurance carrier, I learned that the denial occurred because the office failed to obtain a required prior authorization. Under the provider's contract with my insurance, for the procedure I received, my patient responsibility was $0. In other words, I did not legally or contractually owe anything beyond what insurance covered. Despite this, the office aggressively attempted to collect additional payment from me. Because my patient responsibility was zero, the $700 I paid was an overpayment that was only refunded after continued dispute. According to my insurance carrier, these collection attempts constituted a violation of the provider's contract. It was deeply troubling to be pressured to pay for a mistake that was not mine. I carry insurance specifically to avoid situations like this, and it is unacceptable for a provider to shift their administrative errors onto patients. While the clinical care was fine, I cannot recommend this office due to its handling of billing issues. Patients should be able to trust that insurance is processed correctly and that they will not be pressured into paying charges they do not owe.

I went in for my first root canal and I was anxious but the staff made me feel comfortable. They…read moreoffered me a blanket and a neck pillow. I was also given noise canceling headphones with music to listen to while it was going on. It only lasted 20 minutes. I was in and out of there in an hour.

Ive had to have 4 root canals in the past. This last I had done at Columbia river endodontics was a…read moredifficult procedure, due to the unusual root of the tooth. I must admit this was the least painful root canal I've ever had. Matthew Schaffer DDS did the root canal. I appreciate his expertise. From numbing to to finish I felt comfortable and informed. Dental assistant and staff very helpful. The billing for the procedure was also done efficiently.

Poor customer service. Filling lasted just over 1 hour because they will only place temp filling so…read moreyou have to go back to your dentist after. Called and told I could simple leave work and drive an hour back to their clinic and they would put another temp filling in. Refused to take my insurance cards when I checked in stating "we have all that," yet I had never provided. Then they billed my policy under a made up name. (made up my husbands name, and I was the policy holder.) so not only refused to take insurance cards, then didn't read the paperwork I filled out and just made up the information. Waist of my time. Had to go to a real dentist the following day to fix.

I was visiting Kennewick and had a tooth that needed to be pulled. My daughter said Dad I've got…read morethe best dentist ever and you will love them. She was right!! The entire staff was friendly and knowledgeable. They were able to get me in the same day and Dr Lopez was wonderful. I definitely think they deserve their 5 star rating.

Had an emergency and the people at Tri City Dental Care took me is as a walk in. Really nice…read morepeople, they stepped up and fixed my problem. I was without a dentist at this time. I think I'll keep them! Thank you for your cares.

I went to this endodontist to have a root canal. He was very nice, professional, competent and…read morevery good. It was painless and didnt' take very long. It was done in one visit. I was extremely impressed with the office receptionists who were very warm, kind people both on the phone preparing the visit but also while I was in the office. The office even called the day after the procedure to check on how I was feeling, which I have never had an office do before. Anyone who needs endodontic care should absolutely come to this office.

Andelin Family Dentistry has been taking care of me since I was a little kid I'm 23 years old now…read moreand I still go to them. They always do a good job the staff is friendly, my dentist always recognizes me, he's always helped me and overall this is a really great place!!

My family has been going to Andelin Family Dentistry since we moved to the tri-cities over 20 years…read moreago. They have always been very professional, helpful and knowledgeable. My five children have had all their dental needs handled with them and we have all had great experiences. I highly recommend them!

We recently moved to Kennewick from Southern California. One of my crowns fell out and I needed a…read moredentist. My husband found Dr Holmes, so I went there. I LOVE THIS DENTIST & HIS STAFF! All wonderfully nice and very gentle. I plan to return in a few months to have Dr Holmes re-do some of the work I have had done in the few years in So Cal, that I have never been happy with.

Dr. Holmes and his team are amazing. They're very kind and help to make the experience relaxing and…read morecomfortable. My kids needed fillings and were nervous about it but Dr. Holmes made the experience a good one for them.

Best dental staff and Dentist I have ever been to. Very comfortable relaxing waiting area with lots…read moreof goodies . They have gone the extra mile to really make the experience as comfortable as possible! Would recommend to anyone who needs a good dentist and want a kind professional.

I had been a loyal patient at Southridge Dental for over seven years! Then during one visit DDS…read moreSimper made a mistake, which is only human. He broke a very visible crown, while working on another tooth. The accident I can understand, even if I thought he was spending far too little time with each patient. His actions next are what I find deplorable! DDS Simper then dropped me as a patient, not because of something I did, or some unpaid bill. He dropped me as a patient because of something that he did, and he did not want to fix! Which is why I was forced to take legal action against DDS Simper, and Southridge Dental. Be warned loyalty to this dentists will not be returned, if it inconveniences him; BEWARE!!!

I made an appointment with them after not having seen a dentist in years and the hygienist…read moreespecially was such a kind caring person. They all made extra sure I was comfortable and doing ok and even though I know my teeth are not doing great, there was no judgement, just care.

I had a small cavity in a crowned tooth. The first appt I had, there were x-rays taken. I had just…read morehad my teeth cleaned and had multiple x-ray s. Apparently the extra x-rays were for my insurance. I really like Dr. Maxfield and the staff. I thought it took longer with my tiny cavity than when I'd had a root canal. They did have to go through my crown and take it off, order a new one. Today I was early and had to wait 35 minutes which is very unusual. We have been loyal clients for many years. I do recommend their practice if asked.