THIS IS THE WORST MEDICAL OFFICE I HAVE EVER BEEN TO. THEY ARE SO UNPROFESSIONAL, THAT I WILL TAKE LEGAL ACTION FOR MALPRACTICE WITH NO REMORSE FOR THEIR MISTAKES. I HIGHLY RECOMMEND CONGRESS MEDICAL IN PASADENA FOR ORTHOPEDIC NEEDS.
The first time I went for a consultation, I had to drive to their further location which is 1 hour away (when the staff could have scheduled me for their office that is 20 minutes from me). When I get there, they canceled my appointment, saying that Dr. Reisch had to leave the office for the day. There was no phone call or voicemail of this change. When I expressed my frustration, they shrugged it off and acted like they did not care.
I go back to Dr. Reisch's office to get evaluated for shoulder surgery from an injury outside of work. I thought everything went well because he was saying that we could proceed with surgery. He sent in two conflicting statements to my employer - one saying it was workman's comp and the other saying it's disability. I get denied from my long term disability, so I called the office to clear of the mistake. The office manager Jackie Moran shrugs it off and tells me that if I want it cleared, I have to go see him again.
I schedule an appointment just to clear it up the mistake that the office made. After doing so, the office manager, Jackie Moran tells me that I'm still obligated to pay a $50 copay despite the fact that I didn't need to see him again (unless it was for surgery), and even though this was a mistake on their part. I told the office manager Jackie that I didn't feel like it was right to be charged the $50 copay and that if they demand it, I will pursue with legal action for malpractice and for the way they handled me as a patient read more