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    Robert P. Heckey, M.D. FAAFP

    4.0 (4 reviews)
    Open 8:00 am - 5:00 pm

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    3 years ago

    My most favorite doctor I have ever had. Patient, empathetic, answers every question, and has a heart of gold. I miss him!

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    This is so great to read. Thank you! - Social Care Team

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    9 years ago

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    6 years ago

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    11 years ago

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    St. Joseph Health Medical Group

    St. Joseph Health Medical Group

    2.6
    (24 reviews)
    1.9 mi

    This review is for the pediatrics department off Doyle. After wanting to wait a while to vaccinate…read moremy baby, they convinced me, by an ultimatum that I could not be seen at their clinic if I did not comply. The day they gave him his first shots they gave him 7 total,at once, after we had already discussed spreading them out. I have since then moved to the family practice to avoid this clinic and have a hard time trusting medical establishments.

    On the contrary to what I've been reading and reviews of other people I have had that complete and…read moretotal opposite feeling about Dr. Leo Smith. His staff was extremely rude and they talk about very personal information i n the front office. I got to hear a conversation about the Receptionist who was going to screw her husband over with alimony! In very graphic vulgar details. Getting medication refills was a complete and total nightmare! I could walk into his office into his office and be in complete and total pain. You would get rude service from the receptionist addition to the doctor not really caring. He Lack of compassion, comes off very uncaring unkind and stone heartedness. I'm sure the first visit he's fantastic but if you continue seeing him and you're in pain then you better find yourself a different doctor. Way to make people lack faith in the medical system!

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    Dr. Leo Smith.  Probably the best doctor I've ever had!
    Dr. Leo Smith. Probably the best doctor I've ever had!
    EKG setup.  He's awesome for last minute emergency visits!

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    EKG setup. He's awesome for last minute emergency visits!
    Amy Shaw, MD

    Amy Shaw, MD

    4.3
    (12 reviews)
    2.0 mi

    I love Amy Shaw. She's been our family physician for about 13 years now and I have never, ever had…read morea bad experience with her. She has the very best manner a doctor can have and works WITH her patients and not AT them. She is attentive and personable. She's handled every kind of ailment from colds to migraine headaches to "female" issues to a heart attack and everything else known to human kind with consistent excellence and enthusiasm. She knows her stuff and does it well - even with our nightmare insurance industry clogging up the system. Her staff is ... ok. Some are great and some are poorly prepared to deal with human beings and our propencity for theatrics when we're not well. Her office manager isn't very accomodating. However, Dr. Shaw is such that she outshines any deduction in rating her staff may cause. She deserves a lot more than this yelp. Too bad cloning hasn't been perfected, this world could use many, many more Amy Shaws in it.

    Amy is hands down simply the best FP doc in Sonoma County. She is brilliant and treats her…read morepatients with kindness, compassion and respect. Any questions you have are answered with a detailed response. When I was diagnosed with breast cancer she called me personally on a Saturday to tell me, she could have easily passed that call on to the radiologist to make but she didn't. When she called me she had already left a message for the surgeon and had made an appt for me with the Nurse Navigator at the Sutter Women's Health Center. I agree her staff is just OK. I often feel that I am bothering them when I need to schedule an appt or am checking in for one. However the practice Doyle Park Family Medicine recently joined with the Sutter North Bay Foundation which may help the staff issue. I agree that the world could use many more Amy Shaws

    James Trapnell, MD

    James Trapnell, MD

    2.8
    (26 reviews)
    1.9 mi

    Another hour wait !! nothing against the doctor, but this is…read morethe third time in a row. I've been there and waited over an hour to see the doctor.!!! Do you think I would learn to schedule the first appointment in the morning!? My appointment was at 9:30 i waited 45 minutes in the lobby to go to the back room for a seven minute visit. Worst part is the girl that checked me in grabbed a file at 10 am and put it on the counter and said oops. I'm not 100% sure that was mine but I'm thinking it was because five minutes later the lady called me back they told me the doctor was running 20 minutes behind, but he was running 50 minutes behind.

    My husband was five minutes late for an appointment and they told him he could not see the doctor…read morethat day. Ok fair but he is a medical professional himself, was sick for three weeks (already been to urgent care who said he needed to follow up with his PCP for anything further). So he gets online and schedules another appointment later that day, now the office calls him and says the doctor is too mad at him to see him later that day and he has to be seen the following week. Currently his blood pressure is very low because of recent weight loss, at least we can manage all this because of our own medical knowledge. He still has head congestion and can't hear well. I had a problem with this doctor previously because of a mix up at the pharmacy that was his and the pharmacies fault, and wrote a negative review here. Now my husband is apparently being held responsible for my issues with him. Are there any good doctors left, because he actual is a good doctor, very knowledgable and has really helped him.

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    James Trapnell, MD
    James Trapnell, MD
    James Trapnell, MD

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    Robert P. Heckey, M.D. FAAFP - familydr - Updated August 2026

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