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    St. Joseph Health Medical Group - Everything is computer based- which is great!

    St. Joseph Health Medical Group

    2.6(24 reviews)
    1.1 km

    This review is for the pediatrics department off Doyle. After wanting to wait a while to vaccinate…read moremy baby, they convinced me, by an ultimatum that I could not be seen at their clinic if I did not comply. The day they gave him his first shots they gave him 7 total,at once, after we had already discussed spreading them out. I have since then moved to the family practice to avoid this clinic and have a hard time trusting medical establishments.

    On the contrary to what I've been reading and reviews of other people I have had that complete and…read moretotal opposite feeling about Dr. Leo Smith. His staff was extremely rude and they talk about very personal information i n the front office. I got to hear a conversation about the Receptionist who was going to screw her husband over with alimony! In very graphic vulgar details. Getting medication refills was a complete and total nightmare! I could walk into his office into his office and be in complete and total pain. You would get rude service from the receptionist addition to the doctor not really caring. He Lack of compassion, comes off very uncaring unkind and stone heartedness. I'm sure the first visit he's fantastic but if you continue seeing him and you're in pain then you better find yourself a different doctor. Way to make people lack faith in the medical system!

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    St. Joseph Health Medical Group - Dr. Leo Smith.  Probably the best doctor I've ever had!

    Dr. Leo Smith. Probably the best doctor I've ever had!

    St. Joseph Health Medical Group - EKG setup.  He's awesome for last minute emergency visits!

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    EKG setup. He's awesome for last minute emergency visits!

    Amy Shaw, MD

    Amy Shaw, MD

    4.3(12 reviews)
    1.3 km

    I love Amy Shaw. She's been our family physician for about 13 years now and I have never, ever had…read morea bad experience with her. She has the very best manner a doctor can have and works WITH her patients and not AT them. She is attentive and personable. She's handled every kind of ailment from colds to migraine headaches to "female" issues to a heart attack and everything else known to human kind with consistent excellence and enthusiasm. She knows her stuff and does it well - even with our nightmare insurance industry clogging up the system. Her staff is ... ok. Some are great and some are poorly prepared to deal with human beings and our propencity for theatrics when we're not well. Her office manager isn't very accomodating. However, Dr. Shaw is such that she outshines any deduction in rating her staff may cause. She deserves a lot more than this yelp. Too bad cloning hasn't been perfected, this world could use many, many more Amy Shaws in it.

    Amy is hands down simply the best FP doc in Sonoma County. She is brilliant and treats her…read morepatients with kindness, compassion and respect. Any questions you have are answered with a detailed response. When I was diagnosed with breast cancer she called me personally on a Saturday to tell me, she could have easily passed that call on to the radiologist to make but she didn't. When she called me she had already left a message for the surgeon and had made an appt for me with the Nurse Navigator at the Sutter Women's Health Center. I agree her staff is just OK. I often feel that I am bothering them when I need to schedule an appt or am checking in for one. However the practice Doyle Park Family Medicine recently joined with the Sutter North Bay Foundation which may help the staff issue. I agree that the world could use many more Amy Shaws

    James Trapnell, MD - James Trapnell, MD
Family Medicine

    James Trapnell, MD

    2.8(26 reviews)
    1.0 km

    He is a good doctor as far as medical information and treating my husband, but he is very sexist…read moreand his staff (as said in numerous reviews) is horrible. I had a problem with him last year when there was a mix up at the pharmacy that was partially his fault, and partially the pharmacies fault. Plus when my husband went in, he got very appropriate referrals and I never got any. So I filed a complaint at the URGING of my insurance company. I then went to find a new doctor in my HMO plan only to find four hostile, rude doctors who jumped down my throat the first five minutes after I entered the room. After all that, I tried to return to Trapnell a year later, because let's face it, he was much better than then the other four. When I tried to return a year later, the practice manager got very upset and refused to have me back, because I filed the complaint. Which got me thinking. All these doctors are in the same network, and Trapnell must have made some nasty comments about me in his notes so other doctors would read them, which lead them to being so hostile to me in the first five minutes. Doctors face unhappy patients who get upset all the time, for them to remember a minor complaint a year later, only showed he was really upset by it. He then took the opportunity to write nasty things about me, so other doctors had negative preconceived ideas. That is super unprofessional and shows that his staff is nasty to patients because behind the scenes he is probably a real a$& and revengeful. So now I need to switch insurances ASAP to find someone who doesn't have preconceived ideas about me due to hateful notes he wrote. This would never happen pre computer and especially pre EPIC. It always doctors to make private comments, only other providers can read.

    Another hour wait !! nothing against the doctor, but this is…read morethe third time in a row. I've been there and waited over an hour to see the doctor.!!! Do you think I would learn to schedule the first appointment in the morning!? My appointment was at 9:30 i waited 45 minutes in the lobby to go to the back room for a seven minute visit. Worst part is the girl that checked me in grabbed a file at 10 am and put it on the counter and said oops. I'm not 100% sure that was mine but I'm thinking it was because five minutes later the lady called me back they told me the doctor was running 20 minutes behind, but he was running 50 minutes behind.

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    James Trapnell, MD
    James Trapnell, MD
    James Trapnell, MD

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    Thomas Keller, MD - familydr - Updated May 2026

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