They are either no longer in business, or can't be bothered to answer their phone. I was unable to…read moreget ahold of anyone one morning when I needed a ride and there were no available Ubers.

I called this morning and scheduled a ride for this evening to get to the airport. The driver…read morenever showed up and when I called to ask for an update the dispatch person said "oh shoot" and tried to get someone to come get me in 20 minutes. We would have missed our flight so we ended up just driving ourselves and paying for parking at the airport.

Highly recommend! Due to crazy high demand for lodging and transportation (thank you Metallica) my…read moreflight crew was stranded in Covington, VA. We had zero options for transportation. However John (owner/operator) came and picked us up! Great service, great dude and on time!

Hands down the best transportation company in the area. The owner Jon was so accommodating, fun and…read morekind. He arrived on time and offered to take pictures and couldn't have been nicer. He also provided the most reasonable quote/price out of all our inquiries. All around the best choice!!! 10/10.

Rafael is THE BEST! His taxi company and crew are SAFE & knowledgeable! Plus it's a standard fee…read moreevery time I hale a taxi!!! Rafael has lived in Roanoke with his family for over 30 years! It was he who suggested the BEST burger in our beautiful valley: BURGER IN THE SQUARE! THE BEST IN

Tom A I called Reid Taxi on 12/20/24 the day before I needed…read morea ride, and the man asked if I could pay cash. I said I could. I said, "How much was the ride, so I know the price if it's cash?" The man told me $15, and I said O.K. Please pick us up at 8 in the morning, so we can catch our train. He said, "Yah I'll be there." He never showed or called. Frantically, we roused our next-door neighbor while she was eating her breakfast, and she drove us to the Hotel Roanoke/train station. I called several times in the days after this happened. Always there was no answer, the telephone mailbox was always full. Please don't rely on this Yo Yo for a ride. Remember to review customer comments BEFORE you call or find out like I did AFTER it was too late.

Half of the time it's very difficult to get a ride. And other times it says $17 and some change…read morethen get nothing try again then says $34 some change. Sometimes I'm waiting for 2 to 3 hours before I can get a ride.

Tried to reserve a ride for my wife 24 Hours ahead of her appointment for doctor in town for the…read morenext day. Did not work . No one showed up. And no test no call. No cancellation letter nothing . Wife had to reschedule her appointment. Don't get it? They took the money up front and then refunded it. Uber not reliable to get a ride that you scheduled 24 hour.

very bad company to use. patient was dropped off for appt before noon and was unable to get in…read moretouch with anyone to pick her up. 3-4 offices with same phone number. Many calls were made with many messages left. No one should be dropped off and left for over 2 hours at s dr appt. It is still over 2 hours and still repeating calls and messages with no answer. This company needs to be reported

Ms. Lyn went above and beyond helping us get a last minute ride to the airport at 4:30am. The…read moredriver of the car arrived on time and was wonderful. Thank you!

There's two different women who work here and answer the phone to assist you with getting a cab…read more One is great and goes above and beyond to help you. The other one is pathetic and wants to get paid for sitting on her behind. She will not answer the phone and I've called 12 times tonight and all I need is a ride to get to the store for my kids milk. I wish they would fire her

This is the worst company I've ever been involved with I do not know why anybody would take a cab…read moreespecially like them when you can have an Uber or a lift it's a clean car with no drugs in it not to mention they do not know how to drive or a bay traffic laws

This is the email I sent them this morning - they are terrible…read more Good afternoon - I need to let you know about the pretty horrible service I received this weekend. I ordered a car to drive my son from ROA to our home at SML and then to pick him up today, Saturday, to return him to the airport. I provided the guy my credit card and he assured me all was perfect for the 5:30am pickup today. I am glad I called to confirm, as they had no record of the scheduled ride - this is after the gentleman I spoke with assured me of the pickup, the time, and got my credit card and contact number. Fortunately when I spoke to Steve yesterday he apologized and we re-booked. This morning at 5:30am, no driver showed up. At about 5:40am the driver called to say he "got held up" and was running late. By the time he got here it was 5:55am and in rainy weather my son barely made his flight before they closed the doors to the plane. It was really poor service all around. Unfortunately this is the second time since Labor Day that this has happened as I booked a ride for my son-in-law from ROA to SML on Labor Day weekend and the exact same thing happened with me calling to confirm and there were no details saved - same exact story. I am planning to post this on yelp and other ratings sites as this is too much and really inexcusable. Should not be that hard to simply take instructions down for a ride as that's what you do - it should also be reliable and not risk missing a flight because a driver slept in by accident. I am sharing this as this is simply a management problem and you guys need to fix that. Best

This company is unethical in their business practices. When I arranged for a ride, I told that…read moreperson taking the reservation that I have always paid a specific rate. That was accepted. When I got to the counter, the person asked me a question. I answered honestly and he then stated a new rate. I told this person I was not paying the additional money and then ordered a taxi. Do not use this company because you never know what your final rate will be. I am currently seeking a way to file a formal complaint with either the state and/or city.