very bad company to use. patient was dropped off for appt before noon and was unable to get in touch with anyone to pick her up. 3-4 offices with same phone number. Many calls were made with many messages left. No one should be dropped off and left for over 2 hours at s dr appt. It is still over 2 hours and still repeating calls and messages with no answer. This company needs to be reported read more

Ms. Lyn went above and beyond helping us get a last minute ride to the airport at 4:30am. The driver of the car arrived on time and was wonderful. Thank you! read more

I called more than 3 hours in advance to get a taxi at a specific time, and it didn't come until an hour and a half later. When I called for a return trip, I was given a 45 minute wait time. After waiting an hour, I called and got an updated wait time of an additional hour and a half. The only good part of my experience was the driver was nice and drove safely. read more

I wish I could give this cab company zero stars! The most unprofessional, rude, disrespectful company I've ever dealt with. I work in a retail store and a customer had been at this store since 4pm trying to get a cab so that she could go home. She called the cab company and they said a cab was on the way. She sat outside of the store for 45 minutes waiting and no one showed, she then called them again to find out the eta and they claimed the cab had already came and they didn't see her so they sent it again. They still never showed and at this point the poor lady's phone had died so I called for her and they were so disrespectful while talking about this customer and said that she was banned because they had sent 3 cabs out. This was not true and by this point it was 10pm. She was very snappy and rude. We ended up ordering the customer an Uber from our phone so she could get home safely and it arrived in 6 minutes and had no problem picking her up and getting her home extremely fast. No wonder cab companies are going out of business! Uber 10/10 ///// city cab 0/10 read more

The cabs always arrive on time. The guys are friendly, good cars. I totality recommend it. Thank you CityCab for your services.

Excellent service , very nice BMW cab the driver was very friendly . absolutely recommend this service read more

City Cab - Taxis Near Me - Roanoke, Virginia

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I called this comp today July 14th for one of our customers. The "manager" answered the phone I requested a cab she said "I don't have any available" as I begun to ask if it was none at the moment or none in general she hung up on me. I called back and she continued to be rude and hang up. I requested her name and her response was "I'm the manager" and hung up. I called back told her I wanted her name and she replies"I don't care what you want I don't like how you spoke to me" funny thing is she was on speaker phone I am also at work where my Gm was able to hear every thing. If the want to keep customers they need to fire her... I will make my way to that office when I get off and see if she wants to be a rude butch in person. read more

I live 5 miles from Salem, it took me an hour to get a cab on a Thursday morning, when the cab arrived at my home it smelt like cigarettes, the driver drove like a maniac down the mountain road, then when we got into Salem did not know how to get me to my destination. I doubt I will use this taxi service again. read more

I called an hour in advance to make sure I'd make it he at a decent time, and after two hours of waiting I called again just for the lady on the phone to say she "doesn't know what to tell me" So now I'm stuck looking for a cheap motel. DO NOT WASTE YOUR TIME WITH CITY CAB! read more

My experience with City Cab was excellent. I had been trying to book a reliable cab service for female international students for airport pickup. Students' safety was my primary concern. I don't live in Roanoke so was totally blind to the process since there are not many cab services available in the area. All the times I called to receive information and then eventually book a cab, everyone I spoke to was courteous and sympathetic to the situation. Lynn was the best. She understood my concern for safety and ensured that it was addressed by giving me all relevant information clearly. My students received flawless service. Of course, I rehired the company for the return trip. Again, Lynn was the one who took care of everything. She booked a cab, then called me back to share the driver's name, car's make, etc. The driver Mr. Waller was right outside the pickup location 15 minutes before the time. He accommodated extra luggage and dropped off the students without any issue. I will be returning to City Cab for any transportation needs in future. read more

DO NOT USE THIS SERVICE My son needed a lift to the train station from Roanoke College on October 13th. He informed them that a running race was going on that morning and they said it was not a problem they could still be there. They never showed, He called at 7:30am to confirm and the woman said they would be there at 8am as planned the day before. At 7:55 he called again and was told they were working on getting a driver for him, this when they were suppose to pick him up at 8. He called again at 8:10 and was told to wait and she hung up on him, rude. At 8:15 he was told he had to meet at a different location, which was at least 15 minute walk from the original location. You can see that this was not going to work. So instead he lost $100 train ticket fare, no refundable, and he is now driving home since the school is closed for the week for fall break. Use Uber or LYFT, much more reliable. When I called to complain she told me that there was a race going on, you mean the one he told you about yesterday and you said was not an issue? Shit service from a shit company. read more

Dear Roanoke City Cab, First off, I would like to apologize for how long it has taken me to write this letter of appreciation. I know a time lapse of four weeks exceeds the bounds of decency, but please be assured I did not mean to devalue your services. To the contrary, I have been evaluating how deeply you value and practice customer service, and how wrong I was in my initial reaction. Not yet being to the intellectual or moral level of your employees, at least those with whom I interacted during the episode of September 9, 2013, this process took quite awhile. The first operator, whose name I shamefully confess I do not recall, is one of the most insightful people I have ever had the pleasure of conversing with. Fatigued as I was due to hiking 17 miles that day and thirsty as I was due to not seeing water for the last 12, my crisp, clear request for a taxi at the intersection of SR 311 and the Appalachian Trail must have seemed absolutely ludicrous to him. Why, after successfully hiking for so long, did we want to cab it to the closest town? He immediately surmised the correct answer: we were too chicken to ask a person face-to-face for help. Despite the fact that my friend lay on the ground while desperately craving water and we had no food because we left our packs in the woods, I could not muster the courage to ask someone for help, face to face. This remarkable insight led to an even more brilliant conclusion: to help us, he must force me to overcome my fears. For this to be possible, our situation must become even more desperate. Thus your outstanding employee told me the taxi would arrive momentarily. I foolishly fell for his clever trap. After an hour, I called and a new operator, who alleged she had no idea we ordered a cab, brightly informed me that a taxi was never sent. While I did not recognize it at the time, it is clear that she knew of the plan, and her ignorance was a lie designed to conceal the plot. So I did what I thought I could never do, what my mother always told me never to do: I talked to a stranger. I asked her for water. Like an angel she came with a jug of the most delicious elixir I have ever tasted, and Twizzlers. We conversed, and talked about life, as we also waited for the taxi we thought would arrive in any minute. Of course, you already know the story. That taxi never arrived. Despite the fact that darkness was falling, despite the fact I had given the taxi driver my credit card number in advance, despite the fact that she had my phone number, and despite the fact that I also informed her we had cash and multiple other cards in case mine did not work, she never came. This was brilliant, for what makes a desperate situation even worse? Providing hope, and then ripping it away. This was where your plan really succeeded, for I had no idea that any decent human being would purposefully leave stranded two individuals on the side of the road. Yet despite our repeated attempts, the driver refused to answer our calls. Finally, after pestering that so incredibly genius operator, she decided that our character development should begin; she informed us that the driver refused to pick us up. We must hike to town. I will admit, we failed this part of your ingenious test. Instead of hiking on a busy road for four miles in the complete darkness, we requested the aid of another taxi company. They, not having your brilliant insight, came within a half hour and spent much time helping us find cheap lodging. I sincerely regret this moment of weakness, yet I believe this is not an inherent character flaw and, if I have enough interactions with people like your outstanding employees, I will not miss the opportunity in the future. I must also beg your apologies. Before my epiphany, I was initially angry. Deeply angry. Frothing with anger. So angry that all I could think about was what kind of incompetent, moronic, or sadistic individuals would do this to two helpless individuals. I wanted to scream. I wanted to yell "HOW THE MOTHERFUCKING SHIT CAN YOU RUN A CAB COMPANY THAT CAN'T KEEP TRACK OF ITS DRIVERS, HAS NO SYMPATHY FOR ITS CUSTOMERS, AND NO ACCOUNTABILITY FOR AN INSANE DISREGARD FOR HUMAN LIFE???" At my angriest moments, I wanted to spend a day smashing bottles against my garage floor. At my calmest moments, I wanted to post a picture to your website of me buck naked, mooning you, with both of my middle fingers clearly visible. So please accept my apologies for being so irrationally angry at your incredibly enlightened and altruistic methods. Because of you, I now consider myself on the road to becoming a hardened, tough country man. Roanoke City Cab stands as a moral monument for all Virginians, Americans, and humans across the globe. Sincerely, Tyler Dillon read more

Awful. Terrible. They've made me miss my flights twice, even when I called a day ahead to reserve a cab. I was supposed to be an hour early to the airport and instead, I was an hour late! Horrible service. Will not be using again. read more

This was not a good experience for me and I don't plan to use this company again. The driver ignored the directions that we gave him and took the wrong route and then arrived half an hour late. Both he and the dispatcher were rude when we called to enquire about his whereabouts. The fee was exorbitantly expensive and his tardiness almost caused us to miss our appointment. All in all, a negative experience. read more

Worst company ever! Similar to other complaints, my son scheduled pick up from Roanoke College the night before to catch train for family wedding. Train arrived 20 minutes late after repeated phone calls. Missed train! read more

I would give negative stars if possible. After waiting over an hour and a half in the snow for a cab, the lady who claimed to be the supervisor, told me that bc I missed her call by seconds, she was not going to send my cab and hung up on me. I called back and asked to speak to her supervisor and she refused. She hung up on me 4 times without a legitimate reason. No wonder this company has RIDICULOUSLY bad ratings. Call yellow cab, uber, anything. This company sucks and has terrible customer service. RUDE RUDE RUDE. read more

My boyfriend's car broke down tonight and he just waited THREE hours in the freezing cold for a City Cab. He called back three times and each time the dispatcher told him just 15-20 more mins. He was trying to be patient and courteous. It never came. Thankfully a family member eventually showed up to help. NEVER AGAIN, CITY CAB. read more

Worst cab company ever driver drove 20 miles out the way and didn't even drop me where i was supposed to be dropped wouldnt listen to any directions i would rather walk then use this company again read more

I called on a Saturday night for a ride home from work. I was told it would be a 20 minute wait, they never showed up. I called 40 minutes later and was told that they were almost there (downtown ) after another 30 minutes I gave up and got an Uber. read more

Don't use these guys if you value being anywhere on time. I tried using city cab because I had a voucher that Hollins University provided me. This week I tried using them to and from the hospital, and the going to the hospital it took them an hour to show up. When I was returning, they were once again running way behind schedule, so I called another cab service and was promptly taken to my destination. read more

If I could give it 0 stars, I would. First when we called, they asked if we were paying voucher or cash and we told them voucher. They hung up and said the cab was on its way. When we (three young ladies) got into the cab, he asked for our voucher. We told him it was waiting for us at the school and we didn't have it on us. Therefore, he wouldn't have to wait , and he didn't wait. He then proceeded to YELL at us, saying we should have it with us and he wasn't going to wait. During this ride he texted while driving, made calls while driving WITHOUT a hands-free device. When we arrived back at our school, we filled out the voucher (which was waiting for us AT THE SIDE WALK) and asked for his name. He said "I DON"T KNOW". He doesn't know own name? If he felt that he had not done anything wrong he would have given us his name! We then called the company,and asked for a manger or customer service. She said that we could give her the compliant. We then gave her the complaint and then she told us that we had to have the voucher on us. We asked where was this rule written and she said it was the rule. We looked on their website, it was not on there and it wasn't on the voucher. So how was the customer supposed to know? We asked for the cab number and the name of the driver. She said since he was one of the OWNER'S she could not give us his and name. And then she proceeded to tell us, "If he was yelling at us, he must of had a reason." She put us hold and when she came back, we asked "It was OK for the owner to yell at us?" She immediately denied it and repeated the rules and regulations (which are written NOWHERE. It is NOWHERE to be found). She then INTERRUPTED us when we were about to ask another question and YELLED at us that this was a DIRECT MESSAGE FROM THE OWNER saying: If we have a problem, don't call us. She said "I'm ending this now" and hung up on us. If this company has no problem yelling at 3 young ladies (one is a teenager) and then proceeding to justify it, then they don't deserve any business from me or my friends (you bet I will spread the word) or anyone for that matter. As young ladies sitting in the back of the cab with a man yelling at us, we felt threatened. read more

I would like to give this company 0 stars for the way they behaved this morning. I called at 4:52am for a taxi to the Civic Center to catch my charter bus to Amtrak. I was told that a taxi was on its way. By 5:15am no taxi had arrived and I called again to check the ETA. I was told by the dispatcher that a taxi was in route. I made mention that the charter bus departed at 5:50am, which she said she was aware of. At 5:30am I called back again to check the taxi's ETA, and the dispatcher said again, the taxi should be there and that the driver was aware I needed to be at the Civic Center for the bus. She then told me to hold the line and that she would call the driver. Then, she comes back on the line and tells me the taxi driver would NOT be coming to my residence, and wouldn't make it. I said, "Are you serious?" She tells me with a very nasty attitude, "Sir, what do you want me to do? This is a busy morning and everyone is trying to get to the Civic Center for the bus." We exchange a few more words and before I can say anything else, she hangs up on me. I was dumbfounded. In ALL my years of traveling across the U.S. I have NEVER experienced this kind of careless, cold, and uncaring attitude and treatment. I don't live in Roanoke and was visiting family from NYC. If you're in this area and can find another cab company and need to get to the airport or bus station I would skip this cab company. Unfortunately, there are very few options in this town. So much for southern hospitality. read more

The most rudest drive in my life!!! Took me with him to get gas and try to keep the miter on while going out the way of where I was going. Then going get VERY upset (even cussed at me saying "he's sick of this Bull^*#%) when I told him I'm already late and he should have got gas before picking me up. I didn't feel comfortable riding around to unknown places with this man. Had a gun on his side visible for my 5year old son can see!!! I got out the cab before even making it to my designation!!! Would never call them again!! And will make sure my word of mouth works!!!! read more

You guys suck. Really bad. Take forever to pick people up. Then cars break down then it's 12 minutes then it's 4 minutes then it goes back to 20 minutes. You guys are terrible. I hope Uber takes all your business, you should just close now. read more