Do you like stressful situations? Do you like being stood up by a professional company after…read moreconfirming your appt time? Do you like people who make promises that they cannot and will not keep? Do you enjoy blowing up a cell phone just to be ignored? If the answer is "no", then Faith Moving Company is NOT for you.
I learned a horrible lesson today, thanks to this foolish ass company. I thought I would give this company the benefit of the doubt, (support small business and all). Lol, it's really laughable at this point.
I asked for and received a quote on Friday. I needed a simple in-house move that Jason (the owner), confirmed would be $125. We agreed on Saturday morning to a Sunday appt time window of 8:30-9:00 in the morning. Saturday night came and I tried to call Jason just to ensure he would show up. No answer. So I sent a text. No response. Hmmmm
Sunday morning, I wake up and check my phone- Nothing, not one single response from him.
So begins my journey..... I called, I texted, I emailed, I sent pigeons, I used Morse code, I used flare guns- NOTHING.
Finally, at 8:52am, he wrote and said "let me check on where they (the movers) are at." My head fell in shame. My heart sank at that message. Did he call me? No. Did he text me? No.
So I called him, I texted him 9:30 came and left. He told me he was in church so he would have his assistant call me. Yeah..... it never happened. His assistant clearly doesn't exist and he was just throwing anything out. No one called. Now I'm panicking.
See, here is the kicker- I was moving the furniture that I was selling and the soon to be buyer was already on their way to get the furniture. (From out of state)
I called, I texted- NOTHING. So..... I begged. Ooooo weee, honey child, I begged this man to call me or tell me what was going on. He assured me "Even if I have to come myself, I will move you today." That was so sweet and I saw some hope, things might be looking up, right? Hell to the no!!!!
IT. WAS. A. LIE
So I called and emailed and texted and finally- he answered. (Cue the angels singing) he told me he was coming, his GPS said he was "45 minutes to an hour away." The time read 11:36am. Hope filled my heart, I breathed a sigh of relief, my palms stopped sweating. He was on his way- thank you Jesus!! But then 12:30 came, 1:00 came, 1:30 came.
Nope, he never showed and I never heard from him again. Don't worry, another moving company saved the day.
Faith Moving Company- their slogan should be: "Where you need to have faith if they will even show up."
On another note: Jason- Do not respond to this review with some bullshit "We are sorry this happened blah blah blah, we had issues and an emergency blah blah blah. NONE of that changes the fact that you left a customer hanging and didn't have the DECENCY to call, email or something to apologize. So don't reach out now to save face on this review.