I have had a horrible experience with this John Deere Dealer, and The John Deere Company regarding…read morea $379 mower. We took the mower to Lowe's to exchange it and were told that all John Deere products have to go to a John Deere dealer to diagnose the problem. When the mower stopped working my husband took the top off to check the pully, and a couple of other small maintenance things that any man would check, and when he did, the entire housing came apart, so he put it back together with what screws he had, to take it in, since he could not repair it. When we took it in, Brazos Valley John Deere determined that the problem was caused by us, because the crank shaft is bent, and they would not stand behind the product since it wasn't a manufacture defect. How is it that the housing coming apart is not a manufacture defect? We have only had this mower a little over a year, and maybe used it 20 times. This should not be happening with a John Deere Mower after only one year. Also, the Lowe's Store manager called me and offered to split the cost of a new mower for us to keep a customer happy. This is not even their product, it is John Deere's product, but Lowe's is willing to replace the product, and John Deere isn't. I will never buy another John Deere product after this experience. I will certainly never buy anything from Brazos Valley Equipment Company. And now, our mower has been at Brazos Valley for over a week, and our yard still isn't mowed, and we are still dealing with this crap. Brazos Valley has not even called us to let us know what is wrong with the mower, and have not contacted us at all. I have had to call John Deere Customer Service to get any answers, but they did not do anything for us. They stand behind the service location's decision, rather than trying to make a customer happy.

Truly truly the WORST customer service ever. I called about a mini split. I was told that they…read morewould set it in the back or to the side for me. I told them I would be there WITHIN the hour! Showed up less than an hour. I was told conveniently that this one was on "layaway". The whole store is full of liars looking to only benefit themselves. The general manager is the biggest liar of all

what a magical place. I had never been to Atwood's but I stopped in looking for a pool float…read more While I did not find said float, I did find a wonderful store filled with all sorts of goodies. From pool cleaner, to cross-bows, from dog treats (which my dog devoured) to wrangler jeans and a popcorn machine- this store was great! I wandered the aisles bc I truly didn't know what I would find next! I picked up some sun hats perfect for a day on the lake, and treats for my dog- but I certainly will come back!

I recently had a deeply upsetting experience at Tractor Supply, and I feel compelled to share my…read morestory. My father and I went into the store to pick up some supplies for our farm, expecting the usual friendly service. Unfortunately, what we encountered was not only unprofessional but also racist behavior from one of the cashiers, which completely ruined our visit. The problems started when we approached the checkout counter with our items. There was a young woman working the register, and from the beginning, she seemed disinterested and distracted. We tried to make small talk, as we usually do when checking out, but she barely responded and seemed put off by our presence. This in itself was odd, but it quickly escalated into something much worse. When my father went to pay for the items, the cashier made an offhand comment about our accents, which was both inappropriate and unnecessary. At first, we tried to brush it off, thinking maybe it was just a poorly timed joke, but the situation continued to spiral. As she was scanning our items, she began to mutter under her breath about how "people like us" always come in and make things difficult. My dad, who is a quiet and respectful man, politely asked her to clarify what she meant by that remark, but she just smirked and didn't respond. Things took a darker turn when she started making rude comments about my father's clothing, saying he looked like he "didn't belong" in the store. This kind of behavior is completely unacceptable, especially from someone who is supposed to be providing customer service. It's one thing to encounter bad manners, but this felt like blatant racism, and I was honestly shocked that this was happening in a place I've always considered to be neutral and welcoming. What's even more disappointing is that Tractor Supply claims to be a company with strong values and a commitment to serving all customers. This experience showed me the complete opposite. If this is how they allow their employees to behave, I'll certainly think twice before shopping there again. As customers, we deserve to be treated with kindness and respect, regardless of our backgrounds or appearances. The store failed miserably in this regard, and I can't in good conscience recommend it to anyone, especially after such a disturbing encounter. This kind of treatment is not something anyone should have to endure, and I hope that Tractor Supply takes this issue seriously and addresses the problem more effectively in the future. The cashier in question was Cheyenne, wont be coming to this Tractor Supply any more. Very disappointing

Great store for this area!…read more This Tractor Supply is right off the highway on the NB 45 SVC RD. Very convenient location and big enough parking lot to not be crowded. The staff here are very friendly and willing to help out. We got some hay the last time we were here and the young man employee helped my husband put it int he bed of our truck! They have clean bathrooms and an overall clean store. Decent prices and an array of different products. Go check this place out!

Exceptional! The service and quality of the products and personal are a true Ennis treasure! We…read moredon't have many great things left here in Ennis and far too often we have to go out of town for nearly everything! This business and a handful of other local businesses continue to offer both customer service and products that make buying local a pleasure!

Great people. Lots of great products. You can trust these folks. They've worked at my place for…read moreyears and they've been great

This is the perfect place to buy your next tractor. Fast, friendly, no hassle staff. They show you…read morewant you're looking for, not what they want to put you in. Easy financial process. All kinds of packages to choose from.. Tractors ready for pickup in days. Thank you guys so much. I love my new Deere.

This is a great family owned business right off 45 in Ennis, TX. I have only been here once but my…read morehusband goes regularly to get hay for our cows. We called to check what time they closed on Saturdays and when we got there the service was very quick and efficient. As my husband was inside paying for the hay the guy on the tractor had already placed the hay on our trailer and we were out of there within 10 minutes or less. I am not sure of what all they offer at this location but I look forward to visiting on a regular basis. Thank you for having such a home town business convenient to a lot of farmers! :) Big lot of trucks pulling tractors. Never been inside so not sure what the inside looks like.

On Friday 3/20/20 I had the pleasure of meeting Mr. Kevin Costlow the salesman In the Athens store…read more Mr. Costlow was not in a hurry or your pushy car salesman type forcing you to make a purchase or up-sell you. Mr. Costlow answered all my questions and treated me like I was purchasing a 250k Loader. He told me my new tractor would be delivered the next day Saturday the 21st before 12 noon by one of their employees. He called me to let me know his delivery person was not there to deliver it on Saturday and he personally would brig it to my home. Mr. Costlow used his personal vehicle to make the delivery. This kind of service is unheard of nowadays. He was not in any hurry going over the proper operation of the machine and told me when I want to remove the bucket he would come back to my house to show me how its done the first time, WOW!. Now that is an outstanding employee that should be commended for his dedication to United AG. The whole process to make this purchase was about a half-hour. Thank you, Mr. Costlow, for your professionalism and knowledge of the John Deere line of tractors and implements.

This guys definitely know how to treat the customer. They not just help us to find the equipment,…read morebut took care of all of the logistics of shipping overseas as well. Will definitely work with them in the future.

Love Atwood's and have driven to other cities just to shop there. Have a little of everything…read more Found special seasonal food items my mom loves there. Prices are good. Great place to buy hunting supplies and hard to find farm equipment and feed.

ATWOODs Tough Frisbees make my life complete! I am a local celebrity in my community being seen…read moreeveryday in the local park flying for these frisbees. I love them. I have about 35. Some were so rough, I needed fresh ones. Thanks to the amazing team at Atwoods, they arrived this week. Please don't stop making these! " You complete me"; signed Ziggy Stardust (Border-doodle) and local frisbee champion.