After resigning June 23 and turning my keys in to Shaun (RM). He asked me was I sure about not returning. I said yes. He then asked why, I explained to him that I'm not working under someone I partially trained and have more knowledge of the program than and company. I picked up my wheel and tire I previously purchased for my other car. I informed Shaun of me coming back on Friday 6/24 or Saturday 6/25 to see how the wheels I'd leased for my Mercedes would look on my Audi. He said okay. I didn't want to payoff the account without seeing the look and fit on my new vehicle.
Approximately 2 hours after I left the store, I was informed by Travis (Account Manager) that my account had been closed out. Because former employees can't lease wheels and tires from RNR per Shaun. My account was not past due, no manager has ever implemented nor discussed this with employees. Nor is this any where in the employee handbook. To prevent from losing the money I'd paid into the account. Paying off without test fitting was my only option.
I went back to the store and Shaun greeted me as if nothing had happened. Not once did he disclose to me that my account was closed out due to me no longer being employed there. I told him I was back to pay off the wheels, because I'd previously paid cash for the sensors and return the tires. He said okay and started to get the item numbers for the wheels to cash sale them to me.
I went back this Saturday 6/25, to have my new tires mounted on the wheels and them put on my Audi. Upon arrival, Rob (new store manager), asked did I have an appointment. I explained to him that I'd already spoken to two employees and they knew I'd be coming. He said okay.
Travis, created my service ticket and began to mount a tire to a wheel. The wheel was placed on the machine incorrectly causing the inside of the wheel to get severely gauged. The Rotiform center cap was dropped by him and the glass cracked. After this being brought to his attention by the lead tech, he assured me he'd order a new wheel to replace this wheel. Prior to this my wheel was practically new. I said no problem. He apologized and promised he'd text me when the wheel arrive for a wheel and center cap swap.
I followed up for weeks no response, I stopped in on 7/15 & Travis told me my wheel would be in on 7/23. On 7/23, I texted and no response, I stopped in and Rob was there. I asked him about my wheel and he had no knowledge. Despite the fact that he was standing next to Travis on 7/15, when Travis said he'd order the wheel. I showed him the text conversation and asked him to reply the cameras from my installation. Rob asked me to text proof of the conversation to him for him to forward to Shaun. Rob said he'd call me when the wheel come in . 2 days later I text to follow up and he tells me he hasn't heard from Shaun and asked for pictures of the damaged wheel. I have not heard from RNR since.
I'm sharing my experience because no one deserves to be treated like this. read more