I had high hopes for this company after a positive and enthusiastic intake experience with the owners. Unfortunately, the service I received did not match the professionalism or standards that were promised. I paid for a deep clean, but the work felt rushed, incomplete, and lacked the attention to detail you would expect from such a service. Before the appointment, they conducted a full walk-through of my 5-bedroom, 3-bath, 2-story home and quoted $500 for a deep clean. I took great effort to prepare -- spending days tidying and clearing spaces so they could focus solely on the Deep cleaning . I cleared surfaces, thoroughly cleaned the kids' rooms, moved out bulky toys, took out all trash, stripped beds, washed dishes, and removed bathroom mats to make sure nothing would be in their way. When they arrived, I was told it would take about two hours, which immediately raised concerns given the size of the home. Four staff members came, but two left midway through to another job. They ended up being there for about four hours, but even with that, the work still lacked the thoroughness and quality expected of a deep cleaning. After the service, I was asked to do a walk-through to point out missed areas, but it felt uncomfortable, as I was being asked to "pick and choose" what they should fix on the spot, rather than receiving a complete service as promised. When I reached out afterward to address the missed areas, Rosa, the owner, returned the next day. Upon arrival, she asked where I wanted to dedicate their remaining 20 minutes of "touch-up" time -- which felt unreasonable given the scope of what was missed. Instead of acknowledging the oversight, Rosa became defensive and told me my home was "too dirty" for the original quote. She suggested I pay an additional $400 if I wanted them to stay longer. Later in the conversation, she said the job should have been quoted at $1,200...despite having personally walked through the house and quoted $500. Worse, Rosa made inappropriate and unprofessional remarks about my ability to afford her services, implying that I wasn't the kind of client she usually works with. I calmly reminded her that had she quoted $800 (or any amount), I would have paid it and that the intention of the deep clean is to continue with regular cleanings ... it was she who set the expectations and pricing based on her own walk-through and standards. Throughout the process, I remained respectful and communicative, even though her remarks and defensiveness made me extremely uncomfortable. I even asked AGAIN at the end of that return visit why she mentioned those things to me, she avoided to answer. For context, while we do have three children and dogs, we maintain our home regularly. We hired professional help for a deeper, detail-oriented cleaning. Days later I continue to find areas that were untouched, such as dusty ceiling fans and unmopped floors under furniture -- things that should absolutely be addressed during a deep clean. At the end of the day, I was left feeling disappointed, uncomfortable, and mistreated. Based on my experience, I would not recommend this company. read more

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Here's a more polished and professional rewrite of your review that still clearly conveys your disappointment: I hired this company for a deep cleaning and was extremely disappointed with the results. Despite the promises made during the initial walk-through, the attention to detail and level of professionalism were severely lacking. Many areas of my home were left visibly dirty, and the entire job felt rushed. After the team finished, I walked through and had to point out over 20 spots they completely missed. I had high hopes based on their initial presentation, but unfortunately, they did not deliver. Being 9 months pregnant, I ended up having to re-clean much of the house myself because the service was that poor. I would not recommend this company to anyone. Very disappointing experience. read more

This company shouldn't even get 1 star! They are HORRIBLE. Used them for a move-out cleaning and they did a good job so set up biweekly cleanings at the new house. KEEP IN MIND - THIS IS A BRAND NEW CONSTRUCTION HOME. Technically not much cleaning, just upkeep! First time was great, but then all of a sudden her staff of 6 became 2 (her and her husband)...but yet the 2 of them cleaned the house in the same amount of time it took the original 6?? It's because they didn't clean EVERYTHING! They re-use their rags so just spreading the germs from spot to spot. Said they couldn't clean it if they didn't see it - this is in regards to the 3-week cob web left on the dining room light fixture. They also charged us additional $25 to clean scuff marks on the wall but we had to leave blue tape where the marks were so they could see it INSTEAD of them doing their due diligence and LOOKING for the marks! They left spot marks on our brand new carpet! They wouldn't take any accountability for it even though it was from whatever trash bag they had leaking across our carpet! Constantly late...was originally scheduled at 8:30, then it became 9, then 9:30. Today she was supposed to be here at 10:30am (yes she moved the appt AGAIN)...I had to move my whole work schedule around so that I was free when she got here at 10:30 to address our cleaning concerns with her (things have been getting missed for awhile). I left the front door open, she arrived 10 mins early and both my husband and I were on a call. I was free 6 mins early (10:24am for our 10:30am appt) and she was NO WHERE TO BE FOUND. She LEFT and went on the next customer's house. So she intended to move our appt yet AGAIN and didn't even say she was leaving. Not to mention our appt was 10:30am!!!! They left BEFORE the appt. There skills are not adequate. They up charge everything - you have no idea what is included, there is no contract, things change each time they are here. read more

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