I hired them for a bi-weekly service. The initial clean was the normal deep clean service. When the cleaners came out they immediately began cleaning my bedroom. They sat in there for at least an hour and a half talking and doing I don't know what, then slowly moved to every other room that was to be cleaned. One cleaner walked around the house "wiping" counters and texting the entire time. She sat pushed up against my kitchen counter texting for a majority of the time she was to be helping. Counters were not cleaned in the kitchen were not cleaned. Mirrors were not cleaned. Light switches were not cleaned (as included in my service). Faucets and counters in the bathrooms were not wiped down. They attempted to wipe down and clean the appliances, but left a horrible residue on everything with whatever cleaning supplies they used. When I initially spoke to the owner for the consult, I let her know that I am okay with using a steam mop on my floors and I find that to work best on my types of flooring. She stated they would use the Cedar Mop first, then go to steam mopping. When the cleaners began to "steam mop" they were pushing around a hand-held swifter looking mop with a rag over the bottom where the "steam mop" was to be cleaning, and just pushing it around. The mop did absolutely nothing but dust my floors after they vacuumed. My floors were not mopped and looked as they did when they arrived. I let the owner know immediately after their first visit that I am not pleased and they can cancel my remaining services, and the owner ignored me and did not respond. She did not ask how she can make things right or do better next time, just ignored me and charged my card for my deep clean service. I would never recommend this cleaning service to anyone looking for a good bi-weekly service, let alone a deep clean service. I wasted $225 for them to do absolutely nothing, but leave a bigger mess for me to deep clean when they left. If I could give 0 stars I would! read more