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Rj's Liquor

5.0 (2 reviews)

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BevMo! - Nectar variety pack I'm my fridge

BevMo!

3.6(271 reviews)
3.7 mi
•$$

This is our favorite location to shop at! The store is always clean and good parking is a plus. We…read morealways find new things here to try out and staff is always friendly and ask if we need help or recommendations.

Placed a $500 order for a party of 150 guests a few weeks ago. They were supposed to deliver the…read moreorder to the event through their Go Puff delivery service. I talked and exchanged emails with the store manager for a couple of weeks including the day before the event to ensure that everything was good and ready to go and I got confirmation that all was well and ready to be delivered. The order was supposed to be delivered to the venue at 11am for the party which was starting at 6pm to allow time for bartender to refrigerate the beer and prepare for the event. I get a call from the venue 20 minutes before the party is starting telling me that the order was never delivered. I frantically call BevMo to find out what happened. The person that answered the phone had no clue so after my insistence, he said let me try to go check. He came back and calmly said "the order is in the back and it never went out". Didn't attempt to offer any resolution. After more insistence and back and forth, I finally convinced him to call the store manager. Thankfully they put a rush order on the delivery, but it arrived almost an hour after the event had started. I conveyed to the store manager how upset I was that things were late, that no one had contacted me, that guests would be served warm beer, etc. She said she would talk to her staff the following Monday to find out what happened to ensure it never happened again and that she would get back to me about how they could redress the situation. Monday came and went. Tuesday, Wednesday, Thursday... Finally on Friday I sent the manager an email letting her know that I never heard back and that I was willing to communicate and share more details about my poor customer service experience. I got back a short email on Saturday saying that I wouldn't be charged the delivery fee and that they would take $20 off my $500 order. Needless to say, I will not be doing business with them again in the future.

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Rj's Liquor - beer_and_wine - Updated October 2026

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