We had family in town on Memorial Day weekend and were looking for a place that was open. It was our first visit and we were not disappointed. Beautifully decorated with colorful paintings and sculpture type wall hangings that were very interesting. Bright and airy with tables and booths, kinda causal elegant. Our waitress was Megan and she was really cool. She was funny and took very good care of us. Mondays special is $10 hamburgers so 3 of us ordered the Cowboy Burger which came with homemade wavy fries. The burgers were huge and very good. (I couldn't finish mine!). It was cooked exactly as I ordered and came with cheddar cheese, thick sliced bacon, and house made onion fries. Yum, great burger. The fries were thick, cross cut potatoes that were crispy on the outside and soft on the inside, not greasy at all. My partner got the 2 chili dog meal and he enjoyed it very much. Overall a really good experience so we will be back read more

Went for Easter Sunday dinner with a friend. The server didn't come, but sent the hostess to bring water. Once the server came, we ordered appetizers, then he wanted to know what we wanted for our entree. We said we wanted to wait, as we all hate when we are eating our appetizers, and the main course comes. 3 times he came and asked us if we were ready to order. Umm. No, there are still appetizers, and yes, we told him we'd order when we were through with our appetizers. Finished the appetizers, had to ask the waiter for water 2x. Ordered main dish, our friend ordered the special which was on a chalk board when you walk in. About 5 minutes later the waiter says we're out of the special. She asked to see the menu. He didn't offer it. Our dinner came out about 2 minutes later, and she had to wait another 8-10 for her dinner. If you knew you were out of the special - wouldn't you hold the rest of the tables order so everyone could be served together? Once we all had our main course, as did our friend had to ask for steak sauce twice. Didn't see the waiter again. The hostess came by once. Once dinner was completed, the waiter brought the check and let the dirty plates on the table. The hostess came by and asked how the food was. And said "I'll get your server to clean up these dishes". Never did. Once we said No thanks for dessert - he was gone. At first we thought It's Easter Sunday - they're busy. Nope, only 3 tables full. And as we left, we noticed the special was STILL on the chalkboard. If you're out - cross it off, or erase it. Not a difficult step. The food itself was "good" but not excellent. We have been 3x now since they opened, and probably would not go back. read more

I have been there several times now. The food is always very good. I did take off one star, not because of the food but because of the ambience. It's a good size restaurant and never had a problem getting in, but the decor is a bit generic and not the warm mountain feel you get at some of the other quality restaurants around town. It's well worth trying. Food has always been good for me and my family! read more

We just finished our meal here and were very satisfied! I would like to add a special thanks to Audi, our server, who took such great care to make our meal enjoyable. She was so attentive and friendly. I would give five stars but for the hostess who sat us with no silverware and did not notify that we had been seated so nobody came by to wait our table. Thank you Audi, for recognizing we had been sitting there and picked up our table. We love you for it. It was my husband's birthday. You made it great. read more

Great food, big portions, and friendly atmosphere. Laid back place that was perfect for a family meal and the cocktails were excellent.

Called and got a reservation but when we got there no reservation was really needed. We got seated right away and the service was good. Food was okay, steak was good, baked potato tasted like it was reheated from lunch. Just a quaint little restaurant. read more

Service was good and decor and the food was good - except for the slaw. For the love of all that is holy, this is North Carolina, and slaw should not contain celery. In the south, we do not prepare or eat slaw that contains celery. Slaw should contain: finely chopped cabbage, Dukes mayonnaise, a tad of yellow mustard, a little salt & sugar, as well as a sweet pickle juice. As my son said, "Somebody needs to find Jesus." What was served is the worst. read more

We were pleasantly surprised the our meal at Riverwalk Grill! Our waitress was so kind and helpful. The rolls with homemade cinnamon butter were to die for! We could have eaten six each! The French onion soup was alright, not my favorite thing but the melted cheese on top was delicious. My partner was a not a huge fan of the BBQ pork stuffed potato- he felt like there was not enough BBQ sauce and flavor. The s'mores lava cake was not good; it was not a traditional lava cake and pretty disappointing. The "spice cake" was dry and we were not even sure what the lava center was. It would be SO much better as a traditional chocolate cake with a fudge filling. After talking to our waitress, it sounds like many customers feel the same about it. read more

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We were told ahead of time that dinner here would be "hit or miss". Well, I guess we got the 'miss' tonight. Ordered the prime rib ( house specialty) and my wife got the ribeye. It took over an hour to bring our food. Once it came the steak was very tough and so was the prime rib. Our server did the best she could but she was not familiar with many of the items on the menu. Overall I would not recommend this place until they get their act together. read more

Nice restaurant, stopped in on a motorcycle ride for lunch, it was fantastic, especially my rib meal with mushrooms and a bake potato. Actually going to take my wife there and it will be a hour drive one way, from where we live. So we will make it day drive read more

Good was delicious !! Cocktails were great..... Hostess and Service Staff could use a dose of "be more friendly" --- this IS the South, after all ! read more

We both had a cup of chili and the fish and chips. Our food was delicious! Our service was great. When I said "thank you" our server politely said "You're welcome ". I hate it if a server answers with a "no problem." I like the decor. It is a pleasant place to dine. read more

The rating was really 2.5 stars. Went there July 28 for dinner, which was our 3rd time. The food runner asked us if we need anything else, and I asked for extra napkins. Didn't come until I reminded her the next time I saw her. I also asked our waitress for a refill on my ice tea. She must have forgot, because I then saw her clearing tables. She finally brought it, & to her credit, apologized for taking so long. My wife ordered the fish & chips, but it was very greasy & unappealing. When we went in April, my wife ordered the ribs, which is one of their Tuesday specials, but it was very dry. And she does not like it swimming in sauce. This time i ordered the chef's chicken with 2 sides for $19.00, which was good, but they clip you for another $2.50 to use one of the sides for a side salad. Bottom line, we won't be back. read more

The food was wonderful and we really enjoyed it. Service was great and the Blue Cheese dressing is out of this world.

Don't let a few low-starred reviews keep you from trying this place! It's still pretty new to Franklin and the fact that it's open seven days a week already makes it a gem (which, if you know Franklin, is rare!). I recently learned it's the sister restaurant to Gracious Plates on Main, and if you love the quality, creativity, and attention to detail that they're known for, you'll definitely appreciate this spot too. The menu has a great variety, and everything we tried was delicious. I ordered the pork chop and it was seriously so good- perfectly cooked, super flavorful, and the sides were just as tasty. My husband and our friends got the loaded Spuds and those were a big hit as well. Our server was really sweet and checked on us often, and the décor was such a pleasant surprise-cute, inviting, and not at all what I expected for a strip mall restaurant. We came during an in-between time (not quite lunch, not quite dinner), so the restaurant was pretty quiet with just a few other tables. Hard to say how loud it gets during peak hours, but honestly, we're excited to go back and find out. Overall, a great experience and we'll definitely be returning! read more

This restaurant is a fantastic spot! We loved it so much we went twice the week we were visiting family! It's great for burger and cocktail lovers! Specifically, the Macon me hot burger that hit the spot! Expect great, friendly service, a lively atmosphere, and generous portions! read more

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Went to dine on a Saturday night a few months ago. It was 7:00 pm and hours stated open to 9:00 pm. Was told by the hostess they were closed because they were not busy enough to be open. Have not been back. Not a good way to treat local customers that businesses need during the off season from tourists. Too many options for dining out in the area to give second chances for poor service. read more

Good food, good service. Complimentary bread with a cinnamon butter. Our waitress was very nice. With tip it was $90 for the 4 of us. read more

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Its a butger fries place with nice atmosphere. Relaxing surroundings we had a very nice server,

Wonderful food...I had delicious fish and real fresh chips...my friend had Philly stuff baked potato it was sensational...it was huge...rose petals was awesome...this is the place to dine... great food ....great wait staff read more

Excellent food surprising little mom and pop please ribeye steak with bone marrow delicious country fry steak fried fresh and battered gravy off the chain read more

Attentive server and delicious food! We loved the cowboy burger with thick slices of bacon and a gorgeous tomato. We also ordered the grilled chicken Caesar salad, Alfredo pasta and a kid's corn dog. The fries were amazing but my kids loved the mashed sweet potatoes the most. read more

Sunday, August 10, 2025 Our escape from Tampa's 94° high temperatures found us enjoying the Smoky Mountains with their wonderful climate, residents and absence of traffic jams. We saw the Riverwalk Cafe was open so we thought we would give it a try for Sunday dinner. The restaurant was clean, the employees friendly, the prices reasonable and the food was delicious. I could give you a full, detailed report of our experience but I suggest you check it out yourselves. I give it 4.5 stars out of 5. Neil W. read more

Decided to give Riverwalk another try because we like the food. There was a new girl in training and she did an excellent job. We never had to ask for anything. The guy training her was excellent. He was patient and set a good example. read more

We had the best time at River walk grille!! Started off strong with house butter and rolls. I've been for burgers before which were phenomenal, this time I opted for the wedge salad and the blue cheese dressing made in house. The blue cheese dressing was the best I've ever had and has ruined me for any other salad dressing!!! Also - just look at this steak!!! Great atmosphere, great for a date night or a family meal!! The staff is very friendly and helpful, great service and very clean! read more

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Short review: 5+Stars..inexpensive food, incredible service, and literally the BEST burger I've EVER had(Brasstown beef, twice in a week), and I've had a lot of burgers!.. Longer review: I ride thru Franklin once or twice a yr and struggle to find decent food. Found and stopped in the new Riverwalk Grille for lunch (opened April or May 25).. Tori-the hostess and server Christa, and the food were absolutely amazing!. Fancy water bottles, great napkins, and the $12-$14 8oz burgers were literally the best I've ever had! We don't usually stop at the same place twice but went back to confirm it wasn't an anomaly, and was just as great the second time! HIGHLY RECOMMENDED! read more

Riverwalk Grille - Restaurant front and burger - American Near Me - Franklin, North Carolina

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It's new and is busy. They are doing what they can to work out the kinks. Food is good and server was fantastic!! read more

Riverwalk Grille - Menu. Doesn't say but the burgers are smash burgers. - American Near Me - Franklin, North Carolina

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Great food and great service! Adrienne, our server, was super! She gave us great suggestions from the menu. My husband got the chili and grilled chicken salad. I got the cowboy burger. Best burger I've had in a while. The rolls and sweet butter we got as we sat down were so yummy. After doing a google search for restaurants along our gps map route home, I'm so glad we chose Riverwalk Grille, as we were passing through. The entire staff was very welcoming. I also liked the tall back booths, which gave us more privacy as we ate. Clean restrooms too. read more

I tried the $10 burger Monday special yesterday and was very disappointed with service and food. After being seated and some water dropped off. It was a long time before anyone came to take our order. The burger, I finally was able to order was undercooked and not what I considered a medium burger. I do not send food back at restaurants. I tried to eat as much of this burger as I could. I even asked for some mustard, but the server never brought any. I've seen some other reviews that were positive for this restaurant so obviously there is some problem with consistency on the food. This was our first time visiting this restaurant and more than likely the last. read more

Food is delicious and the staff is great. We love the wedge salad and the fenway salad.

Great Burger and our Waitress Daizy was Super. She helped all though the meal and made for an enjoyable experience. Highly Recommended. read more

Riverwalk Grille - Shrimp Burger - American Near Me - Franklin, North Carolina

Service was great & the place looks cute with the reno after Sakura. The food, we got the prime rib French dip & it just wasn't good. It came without au jus & when I asked for it was just a pool of grease. Hubby got the potato soup & there was no soup about it. It was served in a bread bowl with a fork. We didn't eat all of our meals, and took the rest to our dogs. :( I know they are new, so I will try again in a few months & hope for a better experience. read more

Had lunch one day and ordered the bacon cheeseburger with a Coke. While eating the burger, I pulled a long black hair out of the meat! It was cooked in the meat! And the burger was not done in the middle. The waiter took my plate away and offered to bring something else. So I had a cup of potato soup. The soup was excellent. The hostess came and said I would not be charged for the meal, but then brought me a bill for the Coke! Unbelievable! The service was spotty at best. We waited a long time to get drink refills, then were not given more ice. I won't be visiting there any time soon!! read more

Met a good friend at Riverwalk Grille today for lunch. She recommended it and I had never been there before. The service was very good and the food was excellent. I had the fish sandwich, slaw and fries and she had a bacon cheese burger with fries. Our food came out fresh and exactly the way we ordered it. Prices were not bad. The atmosphere is very nice. Lovely artwork on the walls and everything was very clean. It is easy to get in and out of the parking lot and they are open 7 days a week. This was my first time there but it won't be the last. Highly recommend. read more

Friendly greeting. Like that you can mk reservations. Service was good. Reasonable pricing. The food was mediocre. The salmon was bland. The pork chop was over cooked & dry. Would not be my choice in the future. Maybe for wings or snacks. read more

Went to Riverwalk one afternoon last week. We were greeted and allowed to pick our seats. We did have some appetizers that were tasty. I had a beer (nothing's on tap which for a place that lists beer as an item on their signage) and my wife had a slight pour of wine. Our main entree were burgers. My wife's choice was a stuffed variety. I'm it sure their definition of stuffed is, but something spread on the burger isn't what I call stuffed. My classic was cooked to exactly how I wanted it. However, it was, as were the fries, overly salty. I asked the waiter if it was maybe the chef on duty or is it always salty. He didn't know, but said he'd ask. I never did get an answer. I left about 3/4 of the fries. The decor is very nice and the transformation from the old Sakura was fantastic. I hope these issues will be worked out. Well most likely will be back in a month or so. read more

Food has always been good. (I usually get my favorite.) Potato soup. Today's wasn't good. Potatoes were dark (old?) and not tasty. I didn't eat it. I told the waitress at checkout. Her response was "How do you want to pay?" No follow-up. read more

So disappointed they changed the potato soup recipe. It went from wonderful to terrible. This was my go to for lunch but no more. Very disappointing. read more

Country fried steak fingers were delicious!! Also the onion petals - fresh and lightly fried to perfection! Great lunch!! Great service! Fun vibes. read more

Food and waitress Kiara!!! She was really fun and attentive. Had their crab cakes and it actually had real crab. Very good.