Firstly The time before last I came to take my dog, Saturn home for a few days, when I picked him up he was in a bath tub about four feet off the ground with a thin rope around his neck, with the other end attached to the wall. Saturn was obviously not happy, pulling and choking against the rope. I had George, the owner remove it and kept Saturn in the tub myself.
After that experience I asked him and the head groomer to not bathe him again, especially not in that tub. I said if he gets real dirty bathe him in his kennel (Drains in the floor) or outside. They have a mandatory bath after three days, to prevent fleas and ticks I was told. Saturn is on Trifexis, they know this becuase they gave him his last dose on 07/22/2018. On Trifexis he can not get ticks or fleas, they die when they bite him. He never replied to my text but I spoke to the head groomer on the phone and she agreed to my request.
When I picked him up for the final time, I walked in the building and George the owner was by the front desk. He walked me back to Saturn, who was in the room alone, in this tall tub, with the rope around his neck, choking on it , Alone!!!!!! He could have Died!!!
When I picked him up I was told that there was an issue with another dog trying to hump Saturn, and there was barking involved.
Later when I saw Saturn had been wounded. I texted George who changed his Story and said Saturn was by far the aggressor. I don't believe this for a moment. My dog is very easy going and has never been in a fight in his five plus years. However he has been attacked a few times and I deal with it, Saturn counts on a Human to defuse situations before they esculate. He was not being closely watched, in a pen with at least one other dog. I had seen him left with another dog before unsupervised, I was ok with that because I met the other dog, a gentle female. So I know for a fact they leave them unsupervised.
I asked for photos of the other dogs wounds and none were forthcoming. Maybe because the other dog had none? Saturn is a 88# pitbull and can chew through a raw chicken thigh like a human would much on a stick of celery. My point is IF Saturn was the agressor, how come he has bite wounds and the other dog does not???? I have to date found five different dog bites on Saturn.
If you love your pet, or even just like it a little, NEVER bring it here for any reason!!!! The people seem nice but they obviously don't know how to handle dogs in a safe humane manner.
Also they have limited ability to operate their own computer system. I had asked for receipts I had been previously given and misplaced. They are unable to do so. At all!
Just saw the bite to the head , George, WTF did you do to my dog???
I texted George a few moments ago and he cursed me out. Very unprofessional bordering on Psycho!!!
Also his meds and Blanket could not be found on check out. Owner refused to mail them back. Not comfortable returning.
Animal Control was useless, they investigated and said it was a civil matter. So if you leave your pet here, no one will help you if it is injured or killed. read more