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    Riverview Auto Sales

    3.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    3 years ago

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    8 years ago

    Ronnie is an honest dealer who cares about his cars and customers. I highly recommend him.

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    CarMax

    CarMax

    (49 reviews)

    This place is absurdly bad at selling cars. Every individual person is polite and helpful in the…read moremoment, but nobody will EVER follow up on anything. Did he say he would call in the afternoon? No, and he's grumpy that you called to ask. Have you ever bought food from a vending machine and something went wrong with the machine and your bag of chips hung up, not quite dropping down, teasing you in full view but of course the faceless machine can do nothing to help you. That's this place - a vending machine. It would be less frustrating if, in fact, there were no people there so you wouldn't be fooled into thinking that anyone could possibly help you. I ordered a car from another location and it was delivered quickly to Albany. Great. I arrived without an appointment, they acted like I was putting them out, but since I refused to leave they eventually found an unenthusiastic person named Brandon to give me the keys. Drove the car, loved the car, but it had one issue that needed to be corrected. Told them I'd love to buy the car once that was fixed. No worries. A few days later, an employee confirmed that the car was ready for purchase. I drove to Albany (more than an hour from home). Ten minutes away and got a call that the car was NOT in fact even in their lot, it was elsewhere being repaired. The caller offered to comp the fee I had paid to ship the car. Ok, fair enough. Let me know when it will be ready to pick up, please. No word.... no call.... I stopped by the place repairing the car and was told that CarMax had dropped it off days ago and had specifically said that the repair was not rush. Great. But don't worry, employees from around the country will call you at regular intervals to prompt you to purchase the car. I had three employees promise that it was ready to pick up, that it was onsite, ready to go. But it wasn't. Repeated calls to find out when this car would be repaired and ready to purchase. No follow up. I finally got a request from corporate to review my "purchase" which I had not been able to complete yet. I left a similar review there and got a call back from a manager Mo. He apologized and then actually called me when the car was ready. Once Mo was on the job everything went smoothly, and I completed the purchase. I would not go back.

    The worst. This is the closest location to me even though I live over 50 miles away. I'm selling my…read morefriend's car who is ill and in hospice. She can't go herself so I called the location to explain the situation and to ask exactly what I needed. They told me a list of things including a Power of Attorney, which I have. I drive the hour and change to my appointment, only to be told that my Power of Attorney was no good because it was a copy and not an original. I explained that they never said on the phone that it had to be an original. Hospitals, banks and investment firms have all accepted the copy, but CarMax's rules won't allow them. What a waste of time. Avoid this place like the plague!

    Riverview Auto Sales - usedcardealers - Updated May 2026

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