Great customer service! I recently inquired about a used…read morevehicle at Capitaland and was helped by Palmer over several days via telephone and email. He was very helpful and prompt in getting me information about a Subaru we were interested in looking at. Although we did not purchase this vehicle because we were 200 miles away from the dealership, I was quite impressed with Palmer following up and keeping me informed about the status of the vehicle. S.H.

Bought a used car and experienced very poor customer service; they kept making mistakes on the…read morepaper work. Gave them 3 stars because the car runs and the deal was reasonable.

Only giving one star because of the sales department. Service department sucks and sucks even more…read moreif you're a woman.

If you're looking for a gently used "new to me" car, Wedekind has to be on your list. Just bought…read moremy second car from Ron and am super pleased. This transaction was as smooth as the first. No pressure, casual, up front dealership where a promise and a handshake still mean something. Thanks once again Ron and Wedekind for a job well done!!

I can't express the gratitude and ease of customer service when buying a car/suv for my daughter…read more From start to finish Ted and Nick we're not only genuine but just nice guys to do business with. They allowed us to take a test drive on several cars that would fit my daughter's needs. They wanted her to have the best car for her. We found and agreed on a cute little suv with all wheel drive for her to travel safely to college. All the running around was taken care of from the DMV paperwork, NYS inspection, license plates, and cleanliness of car for her were all taken care of. Essentially all we had to do was show up and sign a few papers and away we drove in her first car.

I love my car from Dean Auto Sales.This is the third car I have bought from Mike and they have all…read morebeen great. He has been honest, straight forward and a pleasure to do business with. Thanks again for another great vehicle.

So I got a car from Mohawk Auto Center the day I pulled off the lot I had squeaky breaks took it…read moreback they told me it's because they are new now I don't know much about vehicles so I went with it...then I was hearing more noise from the hood had a friend look at they said it could be my serpentine belt so I brought it back they said no it's fine, I then drove to mavis tires who replaced it gave me the belt back and told me to bring it back so Mohawk auto then had no choice but to pay me....now I'm outta warranty and guess who just had to pay $500 to get my breaks fixed and they won't do anything for me and hung up the phone on me.... please don't do business with them

Mohawk Auto has helped a lot of people acquire good vehicles with little hassle. Been there a long…read moretime and I hate to see them go. However I appreciate the fact that they made business decisions based on customer experience. Hope all of the great sales and service employees are successful in their futures at the new places.

Very pleased with my experience. They really worked with us on the price and were patient while we…read moreworked on bank financing. Thanks tri city!

Glad I went to Tri-City! Dave was patient and walked me around the lot and round me the perfect…read morecar! He talked to me around what car was likely to cost me more on insurance for my first car, gave me a full CarFax history report and Katie was the best at explaining financing options and warranties without making it confusing! I'm so happy with my purchase and love my new car! No hard sales tactics, honest, knowledgeable and great people!

I've both bought and sold cars to CarMax. Overall I've had a positive experience though not…read morewithout some drawbacks... The Good; Clear upfront pricing and business practices. Both when buying and selling, CarMax is up front about price (no haggle, and they honor what they advertise). The sales people offer extended warranties on purchases, but don't 'hard sell' them (note, like most others offered by car dealers these are 3rd party insurance products, not actual warranties). I've also felt that the prices they've offered on trade-ins and cash purchases of my vehicles have been fair and in line with market pricing. They honor their word on what you are getting and what you are paying. Doesn't sound like much, but in car sales to me that is everything. The Bad; While CarMax's business practices and philosophy are certainly a breath of fresh air (compared to traditional used car dealers) their customer service is less than stellar. When attempting to sell my vehicle I initially arrived without an appointment. I was turned away, being told they were too busy and they scheduled me for an appointment the following week. However when I arrived for my scheduled appointment I still wound up having to wait nearly an hour and a half before a representative could assist me. When I asked if they could send me a text or call when they were ready (as I had other things I could be spending my time doing other than waiting around a dealership for hours) they stated they couldn't and seemed uninterested in concern over the value of my time. Also, I find it very difficult to get a hold of the local CarMax location via phone/email. All calls and communications go through a centralized office who then almost always says 'I can't assist with xyz, let me try to connect with the local store'. Annoying.

I came in to purchase a vehicle at 5:30pm. The store is open until 8pm. I had 3 vehicles on my list…read morethat I was deciding between. I quickly test drove the first two (returning to the dealership in less than 10 minutes each time). When I asked about the 3rd, I was told that it was too close to closing to allow me to test drive the third car (it was 6:15). The salesperson told me that I could come back tomorrow and drive the third car. When I told him that we live an hour away, he simply said "oh, well come back when you want." I left and went to Keeler and purchased a car that evening.

I was working in the Albany area from PA and somehow on a side street hit a curb with my right…read morefront tire damaging the rim and bursting the sidewall. Not being from the area based in prior reviews I drove to the shop arriving before 9:00 AM and I believe that the gentleman already in the shop name was Fez - he was very helpful and ideally I agreed to purchase two used rims with tires doing cash and carry. After getting them back to my car unfortunately the rim star pattern was to large - I took the wheels back initially seeking a refund to locate rims at another location - working with after placing the calipers on the holes it was agreed the tires wouldn't work - I didn't need four rims but they happened to have four rims for my make and model and with trade if my remaining good rims and cash we agreed to a price and the rims are in my car. Being six hours from home finding a shop like NGR and the service approach to meet me at a comfortable place to purchase four versus two rims was very refreshing. If I lived here without question I would return to this shop and attempt to give them more business. Plus they list opening at 9AM - they're open easily 30 minutes before. Thank you!

I have been there probably five times now and every time I have gone I have left completely…read moresatisfied they are professional quick and they can always get you in same day I probably waited 20 minutes at the most very happy with this business.