Went in for transmission issues. Prompt friendly professional and reasonably priced. Highly…read morerecommend and will go back.

We were on are way to Yellowstone. We had a problem with the truck stalling when coming to a stop…read more They diagnosed the problem and got us on way. It was only the second day of a twenty five day. We had no other problems the rest of the trip. Thank you

Update: The owner reached out to me after looking into what happened. He has offered to make it…read moreright and the truck is currently back in their shop actually being repaired now. While mistakes happen, a good owner that will correct the mistakes is priceless! THAT is good business! As a current deisel owner, having a local repair shop that can be trusted for any future needs is immensely valuable to me. I will update further after I get the truck back. I am thrilled to have a running truck soon! Thank you, Jeremy! In my opinion, Neff's services were costly, inaccurate and took to long. I bought a 2018 Ram 1500 Big Horn EcoDiesel with a 30-day warranty in Las Vegas and drove it home to Elko. The truck started to experience coolant loss and overheating during the drive home, showing the tell-tell signs of a cracked EGR Cooler as there was zero visible leaks. The dealership directed me to take the truck to Neff's instead of trying to get the truck back to Las Vegas. About a week later, Neff's submitted a repair order to the dealership for a coolant system flush and heater core back flush which the dealership paid Neff's to be completed. This along with a license plate light install came to $1,360. Unfortunately, I was left out of these "repair" details. The next day after picking up the truck, thinking it was repaired, it was still experiencing the same coolant loss and I took the truck back into Neff's that day. It took Neff's over 2 more additional weeks to diagnosis the EGR Cooler failure bringing us to the very end of the 30-day warranty. Since the dealership had already paid Neff's for a "repair" the dealership is no longer willing to cover any further repairs. While most of my dilemma is from the dealership not honoring their warranty, Neff's significantly added to the dilemma by initially misdiagnosing the issue (Neff's tech admitted that verbally over the phone to me) and taking so long to correctly diagnosis the issue. The quote from Neff's for EGR Cooler replacement is also about $1,000 more than Elko Motors (the Ram Dealership) quoted. Thought that might be valuable information as well. Perhaps, if Neff's had accurately diagnosed the EGR Cooler failure initially and in less time than 3 weeks, my unfortunate circumstance might have had a better outcome. What makes me most upset is how common and known the EGR Cooler issue is with this specific truck and how long it took Neff's to diagnose it. Oh yeah, Neff's also tried to charge me for a second diagnostic charge when I picked up the truck.

Rear and went out on my truck. It was tied up in Neff's shop for nearly two months. I was warned to…read morereally check out the work done. Most people I talked to in Elko had negative things to say about this shop, but I was stranded and felt I had no options. When I finally got my truck back I had made it to Salt Lake and found that the inner rear tire was flat. The valve stem was broken off??? It could have had deadly results. Run, do not walk from this despicable business! About the review... they asked me not to post a review. One str is one too many!

Fantastic work and customer service! It's good to know there is a good automotive repair shop right…read morehere in Elko. Thank you.

I rarely write up reviews online but feel it's necessary here....My adult son was on a travel job…read morein Elko for a few weeks and needed repairs on his truck before he drove several states home, including replacement of a wheel bearing and CV axle. Clack was recommended, seemed reputable, and was listed as a preferred AAA vendor. Alhough my son was pretty sure he knew what was wrong, Clack ran diagnostics - which I understand. My son told them he'd get his paycheck at the end of the week and would have me call to front the cost of repairs. John told me cost estimates over the phone. I asked him to send me a written estimate and gave him my email address. I also paid for the diagnostic ($95). A few days later, I hadn't received the written estimate. When I called John, he insisted he had sent it. I double-checked and confirmed they definitely had not sent it. So he finally sent the estimate by email ($1,640). I also advised him that when the repairs are done we might put some or all of the charge on my son's card if he was paid by then. I was quite astonished when John then insisted they needed full payment up front for the entire work - before they did any repairs at all! When I asked him why, he basically said they've had problems in the past when a vehicle owner didn't pay after work was done, with the vehicle ending up sitting there for months. I said I wasn't comfortable paying for work that wasn't even started yet. John curtly replied, "you obviously don't know the industry." I told him I've had car repairs done for several decades and never, EVER had been asked to pay for repairs - let alone the entire cost of repair - before any work was done. But still, I offered to pay up front for the parts to start the work, or a deposit. But he insisted no work would be done without full payment up front. Needless to say, not a good sign. So I spent time out of my busy day researching other shops in Elko, since my son needed to come home. Fortunately, I came across His & Hers Automotive, right near Clack. The gal was very nice but said they couldn't get to the repairs until the next week. I asked her about other shops and she told me they sometimes send their overflow work - as well as their own personal cars - to Caveman Tires & Wheels for uncomplicated repairs like what we had here. Then I called Caveman and spoke with Jose. He said they can probably do the repairs the very next day. He seemed very accommodating and I had a good feeling about it. Then he gave me an estimate that was only slightly more than half of the cost that Clack demanded up front. My son was skeptical at first, saying he heard Clack was the place to go in town. But it turned out Caveman did the work for the quoted price, and my son got to leave Elko that next day, driving 20 hours home. So, I can't speak to the quality of work by Clack - let's assume it's fine. But why would a customer pay a lot more than necessary, plus risk paying entirely up front before knowing the repair work was done properly? Oh, and despite asking several times, I never got a copy of the diagnostic/inspection report! (If they end up sending it, I'll update my review.) Finally, I saw one other review for Clack from several years ago, from a woman whose story seemed a bit extreme but, interestingly, some key points rang true - as John also told her she'd have to "pay the full bill in advance" and apparently Clack "did not trust me to pay the bill." Seems like a pattern here that's continued for years?!

I cannot say enough about the professionalism and quality work that Joe at Kings Mobile Mechanic…read moredoes! Joe showed up as promised. He gave us an estimate. We paid him for the parts he would need. He ordered the parts for my uncle's 1994 vehicle right there in front of him. He texted me to keep me aware of the status of the parts delivery. When the parts arrived, Joe came out the same day and fixed my uncle's vehicle right there in his driveway. Baja Motors had destroyed the car's parts (while doing a TUNE UP!), then couldn't fix it. Joe got the car running in less than 90 minutes from start to finish. He also installed all new parts and reran wires that they had cut off (?) near the distributor. If you have a car that is stalled on the roadway somewhere or that you can't get into a shop because it won't start, CALL JOE at 775-600-7746! He is also the nicest guy you will meet. His prices are very fair, and he is very knowledgeable. He WILL get your car running again.

Great service. Fast and solid work. Affordable pricing. I would definitely call him again and…read morerecommend to anyone else.

Night b4 i had a hitch fall apart in parking lot at the "weld" while towing a show car. Car show…read morewas in colorado springs so much more towing to do. On a saturday i called and sms every mobile welder, radiator, fabrication and building shop. PLLC was the only one to answer and took care of me right away. The fix was done in 30 minutes and we were back on track. PLLC saved the day!!!!!

We broke down on the highway early in the morning Sunday. Called PLLC Mobile Tools and Calvin…read moreshowed up in no time. We would recommend this mecanic to anyone.

My son was doing a cross country trip when our 2016 Jeep Patriot threw two engine codes on a Friday…read moremorning. We had the Jeep towed from the Thomas Canyon Campground to the Grease Monkey in Elko, NV. They were the only shop (we contacted three other shops in the Elko, NV area) that could assist that day and they are open on Saturdays. The mechanic immediately diagnosed the codes, ordered the parts, recommended a wonderful restaurant, told my son if he returned at 9:00 a.m. Saturday morning he would be given priority service when the part arrived. The part arrived early Saturday morning, the mechanic got it installed, ran an add'l diagnostic test, manager took the Jeep out on the highway to make sure all was running correctly and the costs was under what we would have paid in Kansas City, Missouri. My son was on his was by noon Saturday. Couldn't have asked for a better experience!!!

Was in getting oil changed the lady up front was very helpful doing her job until some overweight…read moreguy with glasses came in yelling at her. Extremely rude and very unprofessional. He definitely needs an attitude adjustment!

Might have been a bad day for us to stop there but I had a tire that was losing air pressure and…read morenobody ever came out to assist us so we drove a little further down the road and had it repaired in less than 10 minutes.

My wife and I had just begun the first leg of a few hundred mile road trip through Nevada…read more Unexpectedly a mild, yet noticeable vibration formed in our Jeep at around 70 MPH. A week before, I had new wheels and tires installed (at a different shop) and so I figured the vibration was wheel related. Hoping to resolve this issue before we started our second leg, I looked around for a tire shop. Of a few tire shops in Elko, NV, Purcell opened the earliest and had the best reviews. I got there right when they opened. I was cheerfully greeted by a very knowledgeable associate who listed carefully to my description of the vibration and asked good follow-up questions to try and pin-point what the issue could be. I have a background in automotive so I'm used to the troubleshooting process. But I have no hands-on experience with tire work so I knew an expert would be needed. Prior to visiting the shop, I though the absence of stick-on wheel weights on the front left tire indicated the weights had somehow flown off. With this information relayed to the tech, they started with that wheel. After about 10 minutes, the associate told me the tech determined that wheel actually needed no weights (rare, but it does happen). She told me they'd check the right front wheel and sure enough--that wheel had gone out of balance. I figured this was the "smoking gun" and so I declined to have the other wheels checked and left. Once I got up to speed, the vibration was still there yet it was different. I went back a few hours later and described the issue. They had a look at the two rear tires and they were also out of balance! All told between my two visits that day, it only took about 30 min to have all four tires removed, checked, balanced, and remounted. Fast! We continued on with our hundred+ mile journey without further issue or vibration. Whew! There's no doubt in my mind that if I had chosen to have Purcell look at all four tires the first visit--I wouldn't have needed the second visit. It was a great learning experience and if I'm ever in Elko again, I wouldn't hesitate to take my vehicle there again!

He's a little short handed right now, but every time I've gone there, he got me in quickly, fixed…read morewhat was wrong and was cheaper than the other places in town.

Randy has worked on my vehicles for years. Randy's shop is busy because he is honestly considered…read morethe best in town. I have taken vehicles to other shops by mistake and found myself dragging them over to Randy's to get them fixed right. 1st visit a decade ago, he charged half of what every other shop in town wanted to do some work to a Chevy truck. When I picked it up, I was shocked at the lower price and questioned why he didn't charge me more, like everyone else. He simple stated he doesn't work his business that way, he likes being fair and having repeat business. Good MAN - SOLID Service and Fair Price! You CAN"T go wrong!

DO NOT TAKE YOUR CAR TO THIS SHOP!!! Unless you like being ignored and not having a car for over a…read moremonth. Horrible communication and my car seems to have a new problem every time i get someone to answer the phone,and that isn't very often.

This is a really bad place to do business with..I took my car in to get a NEW transmission put in…read moremy 2020 ford eco sport..They allowed my car to sit in the hot sun in their yard for about 8 months I was told they had received approval for a NEW transmission with an unlimited mileage warranty.. so then I waited another couple weeks and started calling..same thing different day..then ten months went by and I was told that they where in process of replacing it and would be done soon..couple weeks ago by and keep receiving empty promises of completion dates .NOTHING was getting done. Then my family went in and let them know 11 months was long enough and we where going to contact ASE and ford to make a complaint and go from there. Well they get the car done in four days, paid for a rental for time to finish the car and then called me to come get it. 8 weeks down the road the car is no longer accelerating as it should. I took it into another car dealership for a second opinion..well upon checking the transmission fluid the mechanic said it was extremely overfilled which can destroy the transmission and cause complete engine failure. And the fluid was black. The mechanic does not believe it was flushed properly or a new transmission was put in..they stopped work and suggested I take it back to ford. Once again Casey Gallagher, Casey the service manager, neither where available. They booked an appointment for the following Tuesday. I called Casey to let him know I was bringing it in and he informed me that even though the warranty was solely through ford, he refused to service my car. That right there tells me he knows he didn't do things right and failed to take responsibility for the poor work they did do. I contacted Ford and made a complaint and will continue until my car gets the work I paid for. Would not recommend this Ford car dealership to anyone... Horrible experience.

DO NOT USE THIS LYING THIEF..!!! First of all I'm a 100%…read moredisabled Veteran on a set budget.I went in to get my interlock and they charged me $500, it took 5 hours for them to set it up and install it, and want to charge $55 to calibrate it..???! WTH..!! I moved here from AZ where I had my interlock originally and it was $250 for set up and install, and $18 for calibration. On top of that it took 30min.....Good honest people I would recommend 100%. This guy in Elko has so many lawsuits against him for his thievery and lies and now he's got another one coming with Veterans court and services because this POS fgt mis wired all my extra features I put on my 3500 LBZ Duramax. One of them being my train horn. They fkd it up and then charged me $337 for 2 hrs labor ya right..!! I told the poor secretary upfront, (that has to face his customers he rips off) he broke my train horn and he's gonna fix it for free...She called him and he was yelling at her to video everything and call the cops to report a stolen vehicle.... I left in my truck, got a call from police stating if I don't pay I'm gonna be charged. I told the cop he can take me to court. Cop said I'm still gonna face charges with the State. The cop knows all about this cs and said I would have to pay and then sue him....WOW, the law is here to protect who..!!??? He broke my sht, reports me for taking my truck back without payment...duh.!!.He lied and stole my money..!! I'll be pressing charges after I get back from my Sister's service in AZ. If I didn't have to do this trip I wouldn't had paid and I would've already filed charges for everything I can think of..!! I'm getting with others he's ripped off and putting a lien on his house and other assets before he files for bankruptcy AGAIN for like the 6th time..!! Dudes obviously on drugs and spun out all the time. He'll also comes up under "Smart Start Interlock" where I'll be putting this same post.... I'm 47 and I've never dealt with such an dishonest lying thieving loser in my life with ANYTHING...!!! I can't believe this guy is still here in this small town. He owes so much money to all his vendors, and the big vendors won't do business with him anymore cause he never pays. If you've been ripped off by this guy get a hold of me and we'll start staking more evidence on this clown. Hope this saves you from making a very expensive decision as well as being in my situation

My 1st mistake was getting a DUI. My 2nd mistake was going…read moreto Auto Pros for a Smart Start interlock. Beto was rude, unprofessional, didn't keep his appointments and over charged me. I had the interlock for 1 year and I went to Twin Falls once a month to have it calibrated because I wouldn't be treated like a criminal every time I went to Auto Pros. I wouldn't recommend this a hole for anything.......