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    Jackson Group Peterbilt Elko

    5.0 (1 review)
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    Services - Jackson Group Peterbilt Elko

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    11 years ago

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    Clack Automotive Repair

    Clack Automotive Repair

    (13 reviews)

    Fantastic work and customer service! It's good to know there is a good automotive repair shop right…read morehere in Elko. Thank you.

    I rarely write up reviews online but feel it's necessary here....My adult son was on a travel job…read morein Elko for a few weeks and needed repairs on his truck before he drove several states home, including replacement of a wheel bearing and CV axle. Clack was recommended, seemed reputable, and was listed as a preferred AAA vendor. Alhough my son was pretty sure he knew what was wrong, Clack ran diagnostics - which I understand. My son told them he'd get his paycheck at the end of the week and would have me call to front the cost of repairs. John told me cost estimates over the phone. I asked him to send me a written estimate and gave him my email address. I also paid for the diagnostic ($95). A few days later, I hadn't received the written estimate. When I called John, he insisted he had sent it. I double-checked and confirmed they definitely had not sent it. So he finally sent the estimate by email ($1,640). I also advised him that when the repairs are done we might put some or all of the charge on my son's card if he was paid by then. I was quite astonished when John then insisted they needed full payment up front for the entire work - before they did any repairs at all! When I asked him why, he basically said they've had problems in the past when a vehicle owner didn't pay after work was done, with the vehicle ending up sitting there for months. I said I wasn't comfortable paying for work that wasn't even started yet. John curtly replied, "you obviously don't know the industry." I told him I've had car repairs done for several decades and never, EVER had been asked to pay for repairs - let alone the entire cost of repair - before any work was done. But still, I offered to pay up front for the parts to start the work, or a deposit. But he insisted no work would be done without full payment up front. Needless to say, not a good sign. So I spent time out of my busy day researching other shops in Elko, since my son needed to come home. Fortunately, I came across His & Hers Automotive, right near Clack. The gal was very nice but said they couldn't get to the repairs until the next week. I asked her about other shops and she told me they sometimes send their overflow work - as well as their own personal cars - to Caveman Tires & Wheels for uncomplicated repairs like what we had here. Then I called Caveman and spoke with Jose. He said they can probably do the repairs the very next day. He seemed very accommodating and I had a good feeling about it. Then he gave me an estimate that was only slightly more than half of the cost that Clack demanded up front. My son was skeptical at first, saying he heard Clack was the place to go in town. But it turned out Caveman did the work for the quoted price, and my son got to leave Elko that next day, driving 20 hours home. So, I can't speak to the quality of work by Clack - let's assume it's fine. But why would a customer pay a lot more than necessary, plus risk paying entirely up front before knowing the repair work was done properly? Oh, and despite asking several times, I never got a copy of the diagnostic/inspection report! (If they end up sending it, I'll update my review.) Finally, I saw one other review for Clack from several years ago, from a woman whose story seemed a bit extreme but, interestingly, some key points rang true - as John also told her she'd have to "pay the full bill in advance" and apparently Clack "did not trust me to pay the bill." Seems like a pattern here that's continued for years?!

    Auto Pros - Call or stop in for your next window tinting needs.

    Auto Pros

    (24 reviews)

    DO NOT USE THIS LYING THIEF..!!! First of all I'm a 100%…read moredisabled Veteran on a set budget.I went in to get my interlock and they charged me $500, it took 5 hours for them to set it up and install it, and want to charge $55 to calibrate it..???! WTH..!! I moved here from AZ where I had my interlock originally and it was $250 for set up and install, and $18 for calibration. On top of that it took 30min.....Good honest people I would recommend 100%. This guy in Elko has so many lawsuits against him for his thievery and lies and now he's got another one coming with Veterans court and services because this POS fgt mis wired all my extra features I put on my 3500 LBZ Duramax. One of them being my train horn. They fkd it up and then charged me $337 for 2 hrs labor ya right..!! I told the poor secretary upfront, (that has to face his customers he rips off) he broke my train horn and he's gonna fix it for free...She called him and he was yelling at her to video everything and call the cops to report a stolen vehicle.... I left in my truck, got a call from police stating if I don't pay I'm gonna be charged. I told the cop he can take me to court. Cop said I'm still gonna face charges with the State. The cop knows all about this cs and said I would have to pay and then sue him....WOW, the law is here to protect who..!!??? He broke my sht, reports me for taking my truck back without payment...duh.!!.He lied and stole my money..!! I'll be pressing charges after I get back from my Sister's service in AZ. If I didn't have to do this trip I wouldn't had paid and I would've already filed charges for everything I can think of..!! I'm getting with others he's ripped off and putting a lien on his house and other assets before he files for bankruptcy AGAIN for like the 6th time..!! Dudes obviously on drugs and spun out all the time. He'll also comes up under "Smart Start Interlock" where I'll be putting this same post.... I'm 47 and I've never dealt with such an dishonest lying thieving loser in my life with ANYTHING...!!! I can't believe this guy is still here in this small town. He owes so much money to all his vendors, and the big vendors won't do business with him anymore cause he never pays. If you've been ripped off by this guy get a hold of me and we'll start staking more evidence on this clown. Hope this saves you from making a very expensive decision as well as being in my situation

    My 1st mistake was getting a DUI. My 2nd mistake was going…read moreto Auto Pros for a Smart Start interlock. Beto was rude, unprofessional, didn't keep his appointments and over charged me. I had the interlock for 1 year and I went to Twin Falls once a month to have it calibrated because I wouldn't be treated like a criminal every time I went to Auto Pros. I wouldn't recommend this a hole for anything.......

    Jackson Group Peterbilt Elko - autorepair - Updated May 2026

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