Went in for transmission issues. Prompt friendly professional and reasonably priced. Highly…read morerecommend and will go back.

We were on are way to Yellowstone. We had a problem with the truck stalling when coming to a stop…read more They diagnosed the problem and got us on way. It was only the second day of a twenty five day. We had no other problems the rest of the trip. Thank you

Very happy and friendly. Kept me entertained while the finished my oil change in about 15 minutes…read more Very happy with results as I was on a tight schedule today and they kept me on track. Good prices. Offered discount.

Went out of their way to get my car right. Turbo was messed up from the last service at a different…read moreplace. Ryan & JD your bad ass Mechanics

Might have been a bad day for us to stop there but I had a tire that was losing air pressure and…read morenobody ever came out to assist us so we drove a little further down the road and had it repaired in less than 10 minutes.

My wife and I had just begun the first leg of a few hundred mile road trip through Nevada…read more Unexpectedly a mild, yet noticeable vibration formed in our Jeep at around 70 MPH. A week before, I had new wheels and tires installed (at a different shop) and so I figured the vibration was wheel related. Hoping to resolve this issue before we started our second leg, I looked around for a tire shop. Of a few tire shops in Elko, NV, Purcell opened the earliest and had the best reviews. I got there right when they opened. I was cheerfully greeted by a very knowledgeable associate who listed carefully to my description of the vibration and asked good follow-up questions to try and pin-point what the issue could be. I have a background in automotive so I'm used to the troubleshooting process. But I have no hands-on experience with tire work so I knew an expert would be needed. Prior to visiting the shop, I though the absence of stick-on wheel weights on the front left tire indicated the weights had somehow flown off. With this information relayed to the tech, they started with that wheel. After about 10 minutes, the associate told me the tech determined that wheel actually needed no weights (rare, but it does happen). She told me they'd check the right front wheel and sure enough--that wheel had gone out of balance. I figured this was the "smoking gun" and so I declined to have the other wheels checked and left. Once I got up to speed, the vibration was still there yet it was different. I went back a few hours later and described the issue. They had a look at the two rear tires and they were also out of balance! All told between my two visits that day, it only took about 30 min to have all four tires removed, checked, balanced, and remounted. Fast! We continued on with our hundred+ mile journey without further issue or vibration. Whew! There's no doubt in my mind that if I had chosen to have Purcell look at all four tires the first visit--I wouldn't have needed the second visit. It was a great learning experience and if I'm ever in Elko again, I wouldn't hesitate to take my vehicle there again!

Took my Honda Accord in to have 2 tires fixed that had leaks and the tires rotated…read more Work complete the same day I brought it in, no charge Great customer service

Called for a quote to have the bearings packed in my travel trailer. I was transferred to "someone…read morein back", who quoted me $139 per axle---"so right around $300 with tax", I was told. I asked if I could make an appointment for the next day, and was told I could make one online. Good enough! So I did. The form instructed me to drop off by 9 am for a 5 pm pickup. So I dropped it off at 7 am the next day. I called at 4 pm to check on it, and was told that online "appointments" go on the "walk in list", i.e., whenever they can get to it. Hmmm. Okay, well, I didn't need to leave until early afternoon the following day, so I told them that as long as it was finished by noon, I'd be fine. "We'll have it done", I was assured. Fast forward to the next day at 11:30 am. I called again, and was again transferred to the back. I was told my trailer was up next and it would take 90 minutes. I was finally called at 3:06 pm and told it was ready. I ran down and was rung up for over $400. When I questioned that, the gal disappeared to the back for ten minutes and returned with a mechanic who explained that I had been misquoted by over $100. He wanted to know the name of the person I spoke to. I didn't recall, but I put the amount I was quoted in their online form. After consulting his computer, he told me "corporate runs the website, and we can't access it". Huh?!? He ended up giving me a small discount, but still had to pay 20% over the agreed upon price. I paid it, canceled my charge account, and won't return. Les Schwab is (in my experience) pretty good elsewhere. Here in Elko, not so much. Their focus is with the mines, and folks who just need a set of tires or a simple service are an annoyance to them. Steer clear or be sorry!

Update: The owner reached out to me after looking into what happened. He has offered to make it…read moreright and the truck is currently back in their shop actually being repaired now. While mistakes happen, a good owner that will correct the mistakes is priceless! THAT is good business! As a current deisel owner, having a local repair shop that can be trusted for any future needs is immensely valuable to me. I will update further after I get the truck back. I am thrilled to have a running truck soon! Thank you, Jeremy! In my opinion, Neff's services were costly, inaccurate and took to long. I bought a 2018 Ram 1500 Big Horn EcoDiesel with a 30-day warranty in Las Vegas and drove it home to Elko. The truck started to experience coolant loss and overheating during the drive home, showing the tell-tell signs of a cracked EGR Cooler as there was zero visible leaks. The dealership directed me to take the truck to Neff's instead of trying to get the truck back to Las Vegas. About a week later, Neff's submitted a repair order to the dealership for a coolant system flush and heater core back flush which the dealership paid Neff's to be completed. This along with a license plate light install came to $1,360. Unfortunately, I was left out of these "repair" details. The next day after picking up the truck, thinking it was repaired, it was still experiencing the same coolant loss and I took the truck back into Neff's that day. It took Neff's over 2 more additional weeks to diagnosis the EGR Cooler failure bringing us to the very end of the 30-day warranty. Since the dealership had already paid Neff's for a "repair" the dealership is no longer willing to cover any further repairs. While most of my dilemma is from the dealership not honoring their warranty, Neff's significantly added to the dilemma by initially misdiagnosing the issue (Neff's tech admitted that verbally over the phone to me) and taking so long to correctly diagnosis the issue. The quote from Neff's for EGR Cooler replacement is also about $1,000 more than Elko Motors (the Ram Dealership) quoted. Thought that might be valuable information as well. Perhaps, if Neff's had accurately diagnosed the EGR Cooler failure initially and in less time than 3 weeks, my unfortunate circumstance might have had a better outcome. What makes me most upset is how common and known the EGR Cooler issue is with this specific truck and how long it took Neff's to diagnose it. Oh yeah, Neff's also tried to charge me for a second diagnostic charge when I picked up the truck.

Rear and went out on my truck. It was tied up in Neff's shop for nearly two months. I was warned to…read morereally check out the work done. Most people I talked to in Elko had negative things to say about this shop, but I was stranded and felt I had no options. When I finally got my truck back I had made it to Salt Lake and found that the inner rear tire was flat. The valve stem was broken off??? It could have had deadly results. Run, do not walk from this despicable business! About the review... they asked me not to post a review. One str is one too many!

DO NOT USE THIS LYING THIEF..!!! First of all I'm a 100%…read moredisabled Veteran on a set budget.I went in to get my interlock and they charged me $500, it took 5 hours for them to set it up and install it, and want to charge $55 to calibrate it..???! WTH..!! I moved here from AZ where I had my interlock originally and it was $250 for set up and install, and $18 for calibration. On top of that it took 30min.....Good honest people I would recommend 100%. This guy in Elko has so many lawsuits against him for his thievery and lies and now he's got another one coming with Veterans court and services because this POS fgt mis wired all my extra features I put on my 3500 LBZ Duramax. One of them being my train horn. They fkd it up and then charged me $337 for 2 hrs labor ya right..!! I told the poor secretary upfront, (that has to face his customers he rips off) he broke my train horn and he's gonna fix it for free...She called him and he was yelling at her to video everything and call the cops to report a stolen vehicle.... I left in my truck, got a call from police stating if I don't pay I'm gonna be charged. I told the cop he can take me to court. Cop said I'm still gonna face charges with the State. The cop knows all about this cs and said I would have to pay and then sue him....WOW, the law is here to protect who..!!??? He broke my sht, reports me for taking my truck back without payment...duh.!!.He lied and stole my money..!! I'll be pressing charges after I get back from my Sister's service in AZ. If I didn't have to do this trip I wouldn't had paid and I would've already filed charges for everything I can think of..!! I'm getting with others he's ripped off and putting a lien on his house and other assets before he files for bankruptcy AGAIN for like the 6th time..!! Dudes obviously on drugs and spun out all the time. He'll also comes up under "Smart Start Interlock" where I'll be putting this same post.... I'm 47 and I've never dealt with such an dishonest lying thieving loser in my life with ANYTHING...!!! I can't believe this guy is still here in this small town. He owes so much money to all his vendors, and the big vendors won't do business with him anymore cause he never pays. If you've been ripped off by this guy get a hold of me and we'll start staking more evidence on this clown. Hope this saves you from making a very expensive decision as well as being in my situation

We were driving from CA to MN when our check engine light came on - damn! Pulled into Elko, called…read moreAuto Pros; Beto picked up and said he could help us right away. They diagnosed the problem (faulty engine thermometer), repaired it and had us back on the road in less than two hours. All at a fair price. Saved our trip - thanks guys!

came in for a noise coming from the rear driver side was told shock absorbers were bad got them…read morereplaced noise is still there. He charged $270 just to look at it so you can imagine how much the shocks were and the hours to change them

Roman, the owner, is an amazing guy. There's a language barrier as he speaks poor English but what…read morehe does speak is cars. I called around other shops and no one answered or didn't have time until next week. Called him answered right away told him my issue and he told me to come through. I brought my truck in for a coolant leak. I told him what I was experiencing and he took off with it. He said it'll be a few hours to diagnose and he found the problem. Fixed my issue same day at a very fair price and was not trying to shake me down. Very honest man and will definitely be going back

always done great work for me ! i can get in when I need to and they don't do work when it's not…read morenecessary!

Reliable fast friendly service. Have had these guys work on several vehicles. From…read moretroubleshooting, repairs, and maintenance service. Always been fair and reliable.