Went there to do an oil change about 6 months ago. On my next oil change I found out that my oil…read morefilter was over torque. And my drain bolt was stripped. This place does it on purpose so they can charge you extra next time. Please read other reviews on google. I am not the only one they did this to. Be aware! 0 stars if possible. And please work on your customer service.

Got my oil changed here on Friday. Even with 3-4 people in front of me, I was out of there within…read more1/2 hour! Fair price and very helpful staff.

Went in for transmission issues. Prompt friendly professional and reasonably priced. Highly…read morerecommend and will go back.

We were on are way to Yellowstone. We had a problem with the truck stalling when coming to a stop…read more They diagnosed the problem and got us on way. It was only the second day of a twenty five day. We had no other problems the rest of the trip. Thank you

My son was doing a cross country trip when our 2016 Jeep Patriot threw two engine codes on a Friday…read moremorning. We had the Jeep towed from the Thomas Canyon Campground to the Grease Monkey in Elko, NV. They were the only shop (we contacted three other shops in the Elko, NV area) that could assist that day and they are open on Saturdays. The mechanic immediately diagnosed the codes, ordered the parts, recommended a wonderful restaurant, told my son if he returned at 9:00 a.m. Saturday morning he would be given priority service when the part arrived. The part arrived early Saturday morning, the mechanic got it installed, ran an add'l diagnostic test, manager took the Jeep out on the highway to make sure all was running correctly and the costs was under what we would have paid in Kansas City, Missouri. My son was on his was by noon Saturday. Couldn't have asked for a better experience!!!

Was in getting oil changed the lady up front was very helpful doing her job until some overweight…read moreguy with glasses came in yelling at her. Extremely rude and very unprofessional. He definitely needs an attitude adjustment!

Might have been a bad day for us to stop there but I had a tire that was losing air pressure and…read morenobody ever came out to assist us so we drove a little further down the road and had it repaired in less than 10 minutes.

My wife and I had just begun the first leg of a few hundred mile road trip through Nevada…read more Unexpectedly a mild, yet noticeable vibration formed in our Jeep at around 70 MPH. A week before, I had new wheels and tires installed (at a different shop) and so I figured the vibration was wheel related. Hoping to resolve this issue before we started our second leg, I looked around for a tire shop. Of a few tire shops in Elko, NV, Purcell opened the earliest and had the best reviews. I got there right when they opened. I was cheerfully greeted by a very knowledgeable associate who listed carefully to my description of the vibration and asked good follow-up questions to try and pin-point what the issue could be. I have a background in automotive so I'm used to the troubleshooting process. But I have no hands-on experience with tire work so I knew an expert would be needed. Prior to visiting the shop, I though the absence of stick-on wheel weights on the front left tire indicated the weights had somehow flown off. With this information relayed to the tech, they started with that wheel. After about 10 minutes, the associate told me the tech determined that wheel actually needed no weights (rare, but it does happen). She told me they'd check the right front wheel and sure enough--that wheel had gone out of balance. I figured this was the "smoking gun" and so I declined to have the other wheels checked and left. Once I got up to speed, the vibration was still there yet it was different. I went back a few hours later and described the issue. They had a look at the two rear tires and they were also out of balance! All told between my two visits that day, it only took about 30 min to have all four tires removed, checked, balanced, and remounted. Fast! We continued on with our hundred+ mile journey without further issue or vibration. Whew! There's no doubt in my mind that if I had chosen to have Purcell look at all four tires the first visit--I wouldn't have needed the second visit. It was a great learning experience and if I'm ever in Elko again, I wouldn't hesitate to take my vehicle there again!

Never ever had a problem here! They've fixed all my car problems in a timely manner, and if they do…read moretake awhile it's because they're BEYOND busy! Everything I've bought from here also holds up and lasts, and if there's any problems they never hesitated to help fix the issue!

Broken truck during Hunting Season Once i was towed to Elko this store was so very Helpful Kayla…read morecould not have been any better she is the best front counter person i have delt with in all the les schwab stores keep her shes worth it. The mechanic that fixed my truc k kept me informed on what was wrong and what he was doing to fix my truck which was nice because i left it with them and came back to Reno while they fixed it and they did a great job. you should be very happy with Kayla and the mechanics great team

Update: The owner reached out to me after looking into what happened. He has offered to make it…read moreright and the truck is currently back in their shop actually being repaired now. While mistakes happen, a good owner that will correct the mistakes is priceless! THAT is good business! As a current deisel owner, having a local repair shop that can be trusted for any future needs is immensely valuable to me. I will update further after I get the truck back. I am thrilled to have a running truck soon! Thank you, Jeremy! In my opinion, Neff's services were costly, inaccurate and took to long. I bought a 2018 Ram 1500 Big Horn EcoDiesel with a 30-day warranty in Las Vegas and drove it home to Elko. The truck started to experience coolant loss and overheating during the drive home, showing the tell-tell signs of a cracked EGR Cooler as there was zero visible leaks. The dealership directed me to take the truck to Neff's instead of trying to get the truck back to Las Vegas. About a week later, Neff's submitted a repair order to the dealership for a coolant system flush and heater core back flush which the dealership paid Neff's to be completed. This along with a license plate light install came to $1,360. Unfortunately, I was left out of these "repair" details. The next day after picking up the truck, thinking it was repaired, it was still experiencing the same coolant loss and I took the truck back into Neff's that day. It took Neff's over 2 more additional weeks to diagnosis the EGR Cooler failure bringing us to the very end of the 30-day warranty. Since the dealership had already paid Neff's for a "repair" the dealership is no longer willing to cover any further repairs. While most of my dilemma is from the dealership not honoring their warranty, Neff's significantly added to the dilemma by initially misdiagnosing the issue (Neff's tech admitted that verbally over the phone to me) and taking so long to correctly diagnosis the issue. The quote from Neff's for EGR Cooler replacement is also about $1,000 more than Elko Motors (the Ram Dealership) quoted. Thought that might be valuable information as well. Perhaps, if Neff's had accurately diagnosed the EGR Cooler failure initially and in less time than 3 weeks, my unfortunate circumstance might have had a better outcome. What makes me most upset is how common and known the EGR Cooler issue is with this specific truck and how long it took Neff's to diagnose it. Oh yeah, Neff's also tried to charge me for a second diagnostic charge when I picked up the truck.

Rear and went out on my truck. It was tied up in Neff's shop for nearly two months. I was warned to…read morereally check out the work done. Most people I talked to in Elko had negative things to say about this shop, but I was stranded and felt I had no options. When I finally got my truck back I had made it to Salt Lake and found that the inner rear tire was flat. The valve stem was broken off??? It could have had deadly results. Run, do not walk from this despicable business! About the review... they asked me not to post a review. One str is one too many!

DO NOT USE THIS LYING THIEF..!!! First of all I'm a 100%…read moredisabled Veteran on a set budget.I went in to get my interlock and they charged me $500, it took 5 hours for them to set it up and install it, and want to charge $55 to calibrate it..???! WTH..!! I moved here from AZ where I had my interlock originally and it was $250 for set up and install, and $18 for calibration. On top of that it took 30min.....Good honest people I would recommend 100%. This guy in Elko has so many lawsuits against him for his thievery and lies and now he's got another one coming with Veterans court and services because this POS fgt mis wired all my extra features I put on my 3500 LBZ Duramax. One of them being my train horn. They fkd it up and then charged me $337 for 2 hrs labor ya right..!! I told the poor secretary upfront, (that has to face his customers he rips off) he broke my train horn and he's gonna fix it for free...She called him and he was yelling at her to video everything and call the cops to report a stolen vehicle.... I left in my truck, got a call from police stating if I don't pay I'm gonna be charged. I told the cop he can take me to court. Cop said I'm still gonna face charges with the State. The cop knows all about this cs and said I would have to pay and then sue him....WOW, the law is here to protect who..!!??? He broke my sht, reports me for taking my truck back without payment...duh.!!.He lied and stole my money..!! I'll be pressing charges after I get back from my Sister's service in AZ. If I didn't have to do this trip I wouldn't had paid and I would've already filed charges for everything I can think of..!! I'm getting with others he's ripped off and putting a lien on his house and other assets before he files for bankruptcy AGAIN for like the 6th time..!! Dudes obviously on drugs and spun out all the time. He'll also comes up under "Smart Start Interlock" where I'll be putting this same post.... I'm 47 and I've never dealt with such an dishonest lying thieving loser in my life with ANYTHING...!!! I can't believe this guy is still here in this small town. He owes so much money to all his vendors, and the big vendors won't do business with him anymore cause he never pays. If you've been ripped off by this guy get a hold of me and we'll start staking more evidence on this clown. Hope this saves you from making a very expensive decision as well as being in my situation

My 1st mistake was getting a DUI. My 2nd mistake was going…read moreto Auto Pros for a Smart Start interlock. Beto was rude, unprofessional, didn't keep his appointments and over charged me. I had the interlock for 1 year and I went to Twin Falls once a month to have it calibrated because I wouldn't be treated like a criminal every time I went to Auto Pros. I wouldn't recommend this a hole for anything.......

came in for a noise coming from the rear driver side was told shock absorbers were bad got them…read morereplaced noise is still there. He charged $270 just to look at it so you can imagine how much the shocks were and the hours to change them

Roman, the owner, is an amazing guy. There's a language barrier as he speaks poor English but what…read morehe does speak is cars. I called around other shops and no one answered or didn't have time until next week. Called him answered right away told him my issue and he told me to come through. I brought my truck in for a coolant leak. I told him what I was experiencing and he took off with it. He said it'll be a few hours to diagnose and he found the problem. Fixed my issue same day at a very fair price and was not trying to shake me down. Very honest man and will definitely be going back

always done great work for me ! i can get in when I need to and they don't do work when it's not…read morenecessary!

Reliable fast friendly service. Have had these guys work on several vehicles. From…read moretroubleshooting, repairs, and maintenance service. Always been fair and reliable.

I made a mistake and purchased a car for Elko Toyota. Long story short its 7 months later and I…read moredont have a second key fob for my brand new car. They ordered the key fob and told me I have to pay for the key fob again if I want my fob that I already paid for. Avoid this place.

Not even one star! Our car broke down yesterday, so we left it at the Elko Dodge dealership with a…read moretow truck overnight. We left a note explaining that oil was leaking from the car and it was emitting smoke, emphasizing the urgency of the issue. When we arrived at the dealership the next morning, DANIEL at the service greeted us and seemed to mockingly inform us that none of their technicians were available to inspect the car. He also mentioned that the engine might be beyond repair due to the extensive oil leakage and casually offered to buy the car for a mere $4,500, almost jokingly. (Btw the car is dodge ram srt 10 with the viper engine) :))))))) Undeterred, we searched for a mechanic online and discovered Grease Monkey, which had received excellent reviews in Elko. Despite Daniel's discouragement, we decided to give Grease Monkey a chance. Fortunately, Brady from Grease Monkey went out of his way to come to the Dodge dealership to assess our vehicle. Following his inspection, we had our car towed to Grease Monkey, and we had an excellent experience with them. In stark contrast to our disappointing encounter at ELKO CHRYSLER DODGE JEEP RAM, Grease Monkey delivered exceptional service. They prioritize quality service over profit, making them a highly recommended choice for car repairs. Finally, I really wanna mention this to Daniel, I hope one day you learn that you are not supposed to mock a costumer especially when they are need of your help by offering to buy their car for cheap because it broke down. And I hope the dealership owners can read this comment!!