Update: The owner reached out to me after looking into what happened. He has offered to make it…read moreright and the truck is currently back in their shop actually being repaired now. While mistakes happen, a good owner that will correct the mistakes is priceless! THAT is good business! As a current deisel owner, having a local repair shop that can be trusted for any future needs is immensely valuable to me. I will update further after I get the truck back. I am thrilled to have a running truck soon! Thank you, Jeremy! In my opinion, Neff's services were costly, inaccurate and took to long. I bought a 2018 Ram 1500 Big Horn EcoDiesel with a 30-day warranty in Las Vegas and drove it home to Elko. The truck started to experience coolant loss and overheating during the drive home, showing the tell-tell signs of a cracked EGR Cooler as there was zero visible leaks. The dealership directed me to take the truck to Neff's instead of trying to get the truck back to Las Vegas. About a week later, Neff's submitted a repair order to the dealership for a coolant system flush and heater core back flush which the dealership paid Neff's to be completed. This along with a license plate light install came to $1,360. Unfortunately, I was left out of these "repair" details. The next day after picking up the truck, thinking it was repaired, it was still experiencing the same coolant loss and I took the truck back into Neff's that day. It took Neff's over 2 more additional weeks to diagnosis the EGR Cooler failure bringing us to the very end of the 30-day warranty. Since the dealership had already paid Neff's for a "repair" the dealership is no longer willing to cover any further repairs. While most of my dilemma is from the dealership not honoring their warranty, Neff's significantly added to the dilemma by initially misdiagnosing the issue (Neff's tech admitted that verbally over the phone to me) and taking so long to correctly diagnosis the issue. The quote from Neff's for EGR Cooler replacement is also about $1,000 more than Elko Motors (the Ram Dealership) quoted. Thought that might be valuable information as well. Perhaps, if Neff's had accurately diagnosed the EGR Cooler failure initially and in less time than 3 weeks, my unfortunate circumstance might have had a better outcome. What makes me most upset is how common and known the EGR Cooler issue is with this specific truck and how long it took Neff's to diagnose it. Oh yeah, Neff's also tried to charge me for a second diagnostic charge when I picked up the truck.

Personally, I wouldn't waste my time here especially with their prices. Ruby mountain injection was…read moreable to do my truck for WAY less than what they wanted. So I recommend not even bothering with Neffs.

Intermittent AC fan and oil leak near oil filler area. The…read moreowner could not remember me visiting the day before, forgot that we discussed the problems, forgot that I told him I was from out of state and I needed this looked at before I headed home. The owner, John, told me to bring the vehicle on Thursday morning at 8:00 am and to leave it and they would work it in. When I called to say that I would be dropping the vehicle at 8 but would need to be dropped off nearby, he could not remember anything from my visit and said that his first appointment was the following Tuesday. He forgot that I was not from Elko and that I would not be in Elko on Tuesday.

Fantastic work and customer service! It's good to know there is a good automotive repair shop right…read morehere in Elko. Thank you.

the team here was awesome stayed late on Saturday to finish the job gave us rides back and forth…read moreto hotel can't recommend them enough a little more than price quoted but was worth it thank you

Outstanding service. Got my truck in earlier than expected and got it back even sooner than…read moreexpected. Would definitely recommended elko body shop for all your repair needs. A++ to Cody and his employees.

Highly recommend these folks. Quick, efficient, and excellent price. Took care of my problem in…read moreless than 24 hours. Definitely the place to go in Elko.

Went in for transmission issues. Prompt friendly professional and reasonably priced. Highly…read morerecommend and will go back.

We were on are way to Yellowstone. We had a problem with the truck stalling when coming to a stop…read more They diagnosed the problem and got us on way. It was only the second day of a twenty five day. We had no other problems the rest of the trip. Thank you

My family was coming home from Utah and on our way home to…read morenorthern California. We encountered a problem with a tire on our truck. I called triple A and they sent Atlas towing. So happy we got them and we got an amazing driver. His name is Colton and I want to give him 10 stars. He went above and beyond to help us. He dropped our truck off for us took us to a hotel and even helped with our bags. What an amazing guy !! The kindest most helpful, patient tow truck driver I've ever dealt with. Thank you Colton!

Thank you so much for helping my wife out with the issue of locked keys…read more Your amazing

always done great work for me ! i can get in when I need to and they don't do work when it's not…read morenecessary!

Reliable fast friendly service. Have had these guys work on several vehicles. From…read moretroubleshooting, repairs, and maintenance service. Always been fair and reliable.

Reasonably priced, fast response, and fast towing! Both the dispatcher and driver were very…read morepleasant! I hopefully won't need their service again, but if I do, Road Rangers will be my 1st choice.

We broke down on a hill on I80, about 30 miles west of Elko, Nevada. Lester of Road Rangers…read moreRecovery came to us via our roadside assistance. He asked us some detailed questions, and was able to determine that rather than a blown turbo, we had snapped a clamp to the turbo on our Ford dually. He saved us a four day wait at the ford dealership by bring us a new clamp. We were on our way within a few quick hours. Bonus was getting meet and love on his 3 dogs, Daisy, Buttercup, and Pepper. Great guy, great business! Highly recommend this towing service!!