Vivian D. at Range USA in Naperville was an excellent instructor. My husband and I took the…read morefour-hour basic safety and handling gun class, and we were both very impressed with how thorough and positive she was throughout the entire course. The class covered the basic parts of the gun, the parts of a round, proper handgun grip, stance, loading a magazine, racking the gun, unloading the magazine, clearing a jam, finger position, the four universal rules while handling a firearm and being in the shooting range, and learning the "compress" position while waiting to shoot. What stood out most to me was how strongly Vivian emphasized safety. She really drilled it into our heads, and I appreciated that so much. Even though there were about 12 people in the class, Vivian made sure to give each of us personal attention. She took the time to help everyone find the correct grip and stance, and she had us practice repeatedly in the classroom so we could enter the range feeling confident. She was very patient, encouraging, and great at correcting mistakes in a positive way. I especially appreciated her help with me personally. I had thumb surgery a year ago and struggled with loading rounds into the magazine, but Vivian was patient and guided me until I was able to do it successfully before we entered the range. I thoroughly enjoyed taking this class with Vivian and loved her approach from beginning to end. I would absolutely recommend this class to anyone looking to build confidence, learn proper handling, and get a strong foundation in firearm safety. Also, the price to take the class for two people was perfect!! Thank you Vivian!! Thank you Range USA!!

Rude staff. Some lazy range officer was presumptuous enough to demand me sweep all my own brass,…read morewhile he sits his overweight self in a chair just chilling. Had the audacity to say he was going to ban me, if I (a paying member) didn't do his job for him.

Great shop, the staff are very knowledgeable and helpful, would recommend and will be a repeat…read morecustomer

I love coming to this range, always a great experience. CCL class is well put together. Instructor…read moreVictor Wendt is awesome. He is very knowledgeable, patient, thorough, and highly informative. He took the time needed with each student to help them develop skills no matter their experience level. I highly recommend this class and instructor!

I had been a loyal member of Range USA since before the company even changed its name. I was a…read moremember in good standing, with my credit card on file and automatically charged each month for my membership. When I learned that I needed surgery, I went to the range and specifically told the employees at the front desk that I needed to cancel my membership because I would be unable to walk properly--or visit the range--for at least three to four months while recovering. I also sent an email to Range USA Corporate explaining that I was having surgery, would be out for an extended period, and wanted my membership canceled. Three months later, after recovering enough to get around again, I returned to the range with a very important client who had been looking forward to going shooting with me. Imagine my embarrassment when, standing there with my client, I was informed that I had been "red flagged" and was barred from ALL Range USA locations. I was stunned. I asked what "red flagged" meant and what I had possibly done to warrant being banned. No one at the range could--or would--give me an explanation. I was simply told to contact Range USA Corporate. So I did. After FIVE emails asking what I had done to deserve being suspended, I finally received a response stating that I had too many "chargebacks." Chargebacks? I didn't even know what they were referring to. There is an important part of this story that apparently no one at Range USA bothered to investigate. While I was at home recovering from surgery, someone obtained my credit card information and began making fraudulent charges. My credit card company contacted me about the suspicious activity and immediately canceled the card. Of course they did--that is exactly what any responsible credit card company should do when fraud is suspected. Apparently, however, Range USA continued attempting to charge that canceled card. When those charges didn't go through, instead of contacting a longtime customer and simply saying, "Fred, we're having a problem processing your card. Can you please provide us with updated payment information?" Range USA apparently decided that banning me from every one of its locations was the appropriate response. When I contacted my credit card company and asked about the "chargebacks" Range USA claimed were the problem, they could not explain what Range USA was referring to. I returned to the range hoping someone could help me resolve the situation, but once again I was told that I had to deal with Corporate. My subsequent communications with Corporate were short, abrupt, and offered virtually no meaningful explanation or opportunity to resolve what appears to be a simple misunderstanding. The message I ultimately received was essentially that the decision was final and that I was banned for life. I am still shocked by the way this was handled. I had been a good and loyal customer for more than a year. I had never caused a problem at the range and had never been told of any issue with my membership or conduct. I canceled my membership because I was undergoing surgery--not because of any dispute with Range USA. Then, while I was recovering, my credit card was compromised and canceled for legitimate security reasons. If Range USA believed money was owed, why didn't someone simply contact me? A phone call or email saying, "We attempted to process your card and it was declined; please contact us with updated payment information," could have resolved this entire situation in minutes. Instead, a longtime customer was apparently labeled, embarrassed in front of a client, barred from every Range USA location, and given little opportunity to explain what actually happened. I am extremely disappointed in the way Range USA handled this matter. More than anything, I am disappointed that no one seemed willing to listen, investigate the circumstances, or give a loyal customer the courtesy of a reasonable explanation. I sincerely hope I am the only customer who has experienced something like this. A company should certainly protect itself from legitimate payment disputes, but it should also make a reasonable effort to distinguish between someone intentionally refusing to pay and a longtime customer whose credit card was canceled because it had been compromised. Those are two very different situations, and customers deserve to be treated accordingly. Fred Pfeifer 847-452-9075 fredp@manfredgroup.com

Locally owned. Whenever we return to DeKalb it's a must stop. HS and the wonderful flying ear of…read morecorn T-shirt's. Always find one or two fun things to add

Unorganized company with poor customer service. Accidentally placed an order and immediately sent…read morean email to cancel. Sent multiple other emails with no response and they shipped the item anyway. Only way to return is for me to pay return shipping of an item I accidentally ordered.

phenomenal service!!!!! ordered clubs and wasnt the right…read moreones the gentleman was so polite and professional thanks!!!!!

These guys are awesome, always looking to help everyone Whether you're a skilled bow person or just…read moregetting into it. I highly recommend you checking it out. I had them build me a bow last year and I was fortunate enough to harvest my first buck that year! Their prices are also amazing on even the newest bows. And thy have a huge selection of cheaper to more exspensive bows.

Went in with my teen daughter knowing nothing. They were so helpful and a joy to talk to. I loved…read morehow they didn't look down on us because of being new to archery. Lots to choose from but they helped us know what to get and even have starter packages to get you everything you need. Yes a bit pricy but price is worth the hands on and custom size selection. My daughter being on the smaller size could find a bow that suits her and is comfortable for her. Highly recommend talking to one of the guys.

This experience was unacceptable…read more My husband called ahead looking for a specific silver roll and was told it was available. Based on that information, we stopped what we were doing, withdrew cash from the bank, and drove over an hour to the store. When we arrived, the owner was rude, dismissive, and suddenly refused to sell the item to my husband. Whether the item had already been sold, there was a misunderstanding, or the owner simply changed his mind, the least he could have done was treat us with basic courtesy and respect. Instead, our time was completely wasted, and we were met with poor customer service. A customer's time has value. Driving over an hour, arranging funds, and making a special trip based on information provided by the store, only to be turned away rudely, is extremely disappointing. I understand mistakes happen, but professionalism and kindness cost nothing. Unfortunately, neither was shown during our visit. We will be taking our business elsewhere.

Want to like this place but i hate inefficiency…read more Expect to be treated like a child if you call them on the phone to ask about anything gold/silver related.

This is hands-down the best live bait and lure dealer in Illinois. Their bait is cared for like no…read moreother. They stock a full line of live baits including hard-to-get live baits. They also offer specialty bass-fishing baits from around the world including limited edition Japanese bass baits for the pro bass angler! Their minnows and nightcrawlers are coveted because the owners work so hard every week, feeding them and raising the incoming bait to be fat, strong and lively by adding their own special mix before the bait is sold. They can pack you flats of crawlers that will catch more fish and have bags of minnows packed for your trip that will out-catch other bait. Make the trip for your big bait orders and save money vs. resort bait which is more expensive and lesser quality. Crappie, Walleye, Perch and bass anglers will tell you - bring the best bait. Their two stores also carry spikes and specialty baits all season long when available that other stores do not carry. The owner is nice, but when people are rude to her- she doesn't take it! Other reviewers say they are rude, but honestly these people got what they gave! They also have the cleanest store anywhere - there is no bait smell because their minnows are the best kept, filtered and cleaned like no other. This will keep them healthy. The owners work 14-hour days and work hard to make the best bait store, don't let some dope prevent you from picking the absolute, hands-down, best fishing bait. Worth the trip and they destroy other bait stores with quality and price!

I drove over here to get a new fishing license. I've been getting my license here for years…read more The lady in the store told me they quit doing them. "Too much trouble." WTF! This is a bait + tackle store, and it's too much trouble for them. That is part of the business. I've been to this store many times, and I have never seen it busy. Last time here for me.