I have been in the auto industry for over 24 years and I have been in many service centers. St…read more Paul Automotive at 910 Randolph Street is one of the very best. The front desk staff is very helpful, honest and friendly. The reception area and the shop is super clean. The techs are thorough and do not push unnecessary repairs. But, they do tell you what may be necessary for attention in the future. No need to go anywhere else for a great customer experience. DLR

When you find a mechanic you can trust, you hang onto them. These guys are honest, fast and…read morehelpful. They don't just constantly try to upsell you on things your car doesn't need (or doesn't need yet). I'm so glad they're in my neighborhood.

This location is Amazing! Brought my car in for some maintenance and after some work it was working…read morelike brand new. Ever since then I bring my car here. The manager Dustin along with Jonathan and Isaac always make you feel welcomed and appreciated. Since I've moved here to Minneapolis this is the best customer service I've received being here, they really make you feel valued. Thank you to the staff for helping get my car back and at it. Value your service and knowledge.

I brought my vehicle to the Tires Plus on Lake Street to replace a tire that was covered under…read morewarranty after a bulge was identified. The repair was completed, and I left assuming everything was taken care of. The next day my tire pressure light came on. I figured it probably just needed to be reset after the service. By Monday morning, the tire was completely flat. I called the store expecting them to take responsibility and help resolve the issue, especially since the tire was under warranty and they had just serviced it. Instead, I was told I would need to tow the vehicle back in. I explained that I didn't think I should have to pay for a tow when the problem appeared to be related to the work they had just done. Rather than working toward a solution, the manager, Jonathan, became combative and argumentative. The tone was defensive and dismissive, not helpful. When I asked for the name of his manager or someone I could escalate the issue to, he refused to provide it and acted like there was no one above him. I ended up having to call the main customer service line myself to try to get this resolved. I did not create this issue. The tire was covered under warranty, I brought it in for repair, and shortly after the service the tire was completely flat. A reasonable response would have been an apology, arranging a tow, and correcting the problem. Instead, I was met with resistance and poor customer service. Really frustrating experience, and not what you want when dealing with something that directly affects vehicle safety.

Update: The shop has resolved this matter to my satisfaction. In hindsight, I am confident that…read moreGeico was the bad actor in this situation. I no longer use Geico but I still trust this shop because of their honesty and transparency. The management here cares about its customers. ------------------------------------------- I had damage to my headlight mount and took my car here as part of an insurance claim. I would have never gotten this repair done because the estimate from Geico (that I provided the shop) was 1147, for something I would have just ducked taped had I not thought I would only be on the hook for my $500 deductible. I send the shop my estimate from Geico, they tell me they'll work with Geico if anything doesn't add up correctly. The part turns out to be on back order and arrives 3 weeks later, I take my car in, a few hours later I pick my car up with a bill for $1930. By this time, Geico had already sent me a check based on their estimate. Geico says the shop over charged me on both parts and labor. The part should have been just over $1000 but the shop charged me $1461, and labor in the area averages $65/hour but this shop charges $145/hour. Geico is refusing to do anything about it and the shop, as of now, is going with "these are our rates, we are a business, blah blah." Shame on me for not doing my homework. I trusted this shop as I had brought my car here many times for regular maintenance but I was clearly gouged and very disappointed with my experience.

Recurrent pressure issues on 2 of our cars serviced for rotations by this store. Despite multiple…read morevisits to correct, they simply couldn't seem to get the tires installed on the wheels correctly. Plus they tried to upsell $$$$$ on repairs suggestions unrelated to tires. We're getting 4 new tires for son's car but We'll be going somewhere else now for our tire needs.

A decent tire shop, but they have some problems. 1. Quoted…read moreprice for tires was not the final bill. The tires went up $60 from quote and I don't know why. 2. Service went smoothly, but the front counter is a disaster. The ONE guy working the counter is getting slammed with calls and customers. I had to wait 20 minutes to pay for the service once it was complete. They must have a system where someone from the back comes up to help the counter guy. He tries his best, but it's an impossible mission. 3. I instructed the counter guy to look in back for the lug nuts/locking nut key/etc. This was not communicated and the techs used the same lugs as where on the winter wheels they took off. Unacceptable! Will go back in later in the week to get a free rotation and install correct lugs. Overall, I like Youngstedt's. But, they have to tighten up their ship a bit.

Not happy with the service I have received from the Channhassen Center since Dan is no longer…read morethere. My family, including my father for many years received great service there. My daughter brought her car there last month,was told the service technician was on vacation. Took 6 days for the car to be done,and now the dash looks like a 2 year old put it back together. Stopped in yesterday as my car was going in and out of shifting. Was told the service technician was on vacation again. Steve,have worked on crews that have worked on your personal property,we always completed the jobs and you were happy. By the way,went nextdoor to Victory Auto today. That's service!

I can't say enough good things about the team at this BP. I almost hate to write this review since…read moreit will make it harder to get an appointment. I have driven my share of high mileage cars (insert hooptie). Mark and the technicians always tell it straight. They fix only what you ask and/or need and advise you on the right thing to do. They answer any question. Their work is quality, we take all our vehicles here for service and when that check engine light comes on, I'm not worried I will get gouged. If you need car repair, this is the place to go.

Trustworthy, honest, reliable, reasonable, respected and friendly. These are all things that come…read moreto mind when I think of Dan and the crew here. My wife and I both have had nothing but great experiences with them and would highly recommend any service they offer to anyone in need of a great repair center.

Scheduled an oil change for 10 am and it took them two hours to begin the service. By then I had…read moreasked to be taken home to wait because they quoted me over an hour when I checked in. Then 2 pm rolls around and I hadn't gotten a call, so I called and they said it was done. Absolutely bananas insane that a routine oil change made by appointment would take 4 hours.

It's hard to believe that it was 10 (ten!) Years ago, when I gave this place a 5* review. Well, my…read morelast experience here changed EVERYTHING. My wife brought in the car for an oil change, and on pickup the manager discussed the condition of the drive belts.. He told her that they were "the worst he had ever seen" and that they were "ready to fail at any moment". Now get this.. he quotes her over $350.00 for replacement! Yes, three-hundred and fifty dollars for one hour of labor and $30 in parts. I'm sorry, but that's nothing short of criminal. Absolutely shameful, trying to take advantage of a lone woman (who just happens to be married to a retired mechanic, unknown to him). Needless to say I'm thoroughly disgusted with his behavior and we will never return. Oh, I ordered the new belts (Continental brand, mid-range quality) from Rock Auto for under $20 total. A good neighbor installed them for us, for which I paid him $60 cash. Took a little over an hour.. for an amateur, who knows how to do basic to intermediatec car work.

My brother-in-law recommended we bring our 2005 Subaru Outback to Tommy's for a strut fix. They…read morewere super honest and since we are going to let our elderly mother and father-in-law, we wanted to have them check it out and ensure it was safe. They listed some stuff that could be fixed, but unlike the dealership, they didn't have any pressure. The car drives like it did before the strut issue and Tommy was actually at the desk when we picked it up. Super cool guy and seemed super honest, what more do you want in a car guy? We will be back often. They are right across the street from a NAPA auto part place, which probably helps!

Yesterday, Tommy saved me $2,100 due to the Audi dealership misdiagnosing a camshaft leakage and…read morehis letting me know the repair turned out to be minor. I'm not quite sure the dealership would have been as forthright. Their honesty and quality of care is an 11 on a 10 point scale. On top of that, both Tommy and Anton are really nice, friendly guys who will go out of their way to make you happy. For example, Anton noticed the loaner needed new wipers when he was scraping off the snow. Since they had none in stock, Anton took the wipers off his car and installed them on the loaner...... I've used Tommy's Garage many times and their prices are always significantly less than the dealer. I will be a loyal customer forever.

They claim to be "European automotive specialists" but are not. Called with a problem with a…read moreRange Rover and they didn't even want to hear about it and said they could do nothing with Range Rover....

I brought my Beetle to them in June of 22 because of loss of performance issues. In the month that…read morethey had the vehicle they were able to diagnose the issue but the cost was exorbitant for the repairs required. I paid $3872, most of the cost was for labor because they did not quite know what they were doing, for repairs that should have cost $2,500. So that being said, if you value your time, they had it for a month and your wallet, they really pad the bill, $247 for shop supplies, I would recommend taking your vehicle somewhere else.